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C2 Atom vs Freshservice comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

C2 Atom
Ranking in IT Service Management (ITSM)
43rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Freshservice
Ranking in IT Service Management (ITSM)
5th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Help Desk Software (8th), Project Management Software (12th), Cloud Management (15th), IT Asset Management (6th)
 

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of C2 Atom is 0.5%, up from 0.2% compared to the previous year. The mindshare of Freshservice is 4.6%, up from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

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Trilochana Gouda - PeerSpot reviewer
Smooth incident management and easy to use while needing better escalation management
We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
23%
Educational Organization
7%
Financial Services Firm
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Freshservice?
The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...
What is your experience regarding pricing and costs for Freshservice?
The solution offers flat licensing and appears to be cost-effective.
What needs improvement with Freshservice?
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs impr...
 

Comparisons

No data available
 

Also Known As

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Flint
 

Overview

 

Sample Customers

Fasken Martineau, Desjardins, WMS Gaming, FTQ, CGI, City of Sherbrooke, Lassonde, McGill University, Harnois Pétrolier, Quincaillerie Richelieu, Robert Group
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: May 2025.
853,960 professionals have used our research since 2012.