Bold360 vs OmniOmni comparison

GoTo and OmniOmni are both solutions in the Live Chat category. GoTo is ranked #7, while OmniOmni is ranked #17. GoTo holds a 7.2% mindshare in LC, compared to OmniOmni’s 0.6% mindshare.

Bold360

40 Views
18 Comparison Views

OmniOmni

31 Views
1 Comparison Views

Bold360

OmniOmni

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bold360 and OmniOmni based on real PeerSpot user reviews.

Find out what your peers are saying about NICE, Text, 3CX and others in Live Chat.

To learn more, read our detailed Live Chat Report (Updated: March 2025).

Buyer's Guide

Live Chat

March 2025

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Helped 849,686 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bold360

Ranking in Live Chat

7th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

OmniOmni

Ranking in Live Chat

17th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Live Chat category, the mindshare of Bold360 is 7.2%, up from 4.8% compared to the previous year. The mindshare of OmniOmni is 0.6%. It is calculated based on PeerSpot user engagement data.

Live Chat

Find out what your peers are saying about NICE, Text, 3CX and others in Live Chat. Updated: March 2025.

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849,686 professionals have used our research since 2012.

Comparisons

No data available

Product Reports

Buyer's Guide

Live Chat

March 2025

Download Bold360 product report

Buyer's Guide

Live Chat

March 2025

Download OmniOmni product report

Also Known As

BoldChat

No data available

Overview

Most customer engagement solutions on the market require complex data analysis and months of implementation before you start seeing results. But Bold360 ai uses Natural Language Understanding to start learning your customers' needs from the very first interaction. Its smart routing capability directs customers to the best resource available, and captures data in an intuitive dashboard. Start seeing results now with Bold360 ai.

GoTo

Introduce omnichannel experience to your business: combine all your messengers in a single OmniOmni Chat Platform. Use our flexible API and connect the most popular CRM-systems or systems of analytics to the platform.

OmniOmni

Sample Customers

The North Face, Vodafone, Intuit

Information Not Available

Find out what your peers are saying about NICE, Text, 3CX and others in Live Chat. Updated: March 2025.

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849,686 professionals have used our research since 2012.

See our list of best Live Chat vendors.

We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.