BMC TrueSight vs Zenoss Cloud comparison

BMC and Zenoss are both solutions in the Event Monitoring category. BMC is ranked #7 with an average rating of 7.5, while Zenoss is ranked #14. BMC holds a 8.0% mindshare in EM, compared to Zenoss’s 2.0% mindshare. Additionally, 86% of BMC users are willing to recommend the solution, compared to 100% of Zenoss users who would recommend it.

BMC TrueSight

Read 50 BMC TrueSight reviews

3,212 Views
867 Comparison Views

86% willing to recommend

Zenoss Cloud

Read 8 Zenoss Cloud reviews

1,378 Views
165 Comparison Views

100% willing to recommend

BMC TrueSight

Zenoss Cloud

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and Zenoss Cloud compete in the IT operations management sector. While BMC TrueSight has an advantage in customer support and pricing, Zenoss Cloud stands out for its advanced features.

Features: BMC TrueSight provides comprehensive monitoring and predictive analytics, focusing on infrastructure management and IT operations alignment. It excels in signature baselines to fine-tune event management and integrates various monitoring tools for a seamless experience. Zenoss Cloud is distinguished by its dynamic service assurance and advanced AIOps capabilities, enhancing visibility across hybrid IT environments. Its adoption of AI for performance optimization is a key differentiator, offering insightful infrastructure monitoring and operational improvements.

Room for Improvement: BMC TrueSight could enhance its UI for better user experience and streamline its initial configuration further. It also needs more agility in adapting to modern IT infrastructures. Reducing the complexity in knowledge module tailoring would be beneficial. Zenoss Cloud may improve by reducing its initial cost structure to attract budget-conscious businesses and expanding its native integrations with third-party tools. Enhancing its customer service responsiveness could further improve client satisfaction.

Ease of Deployment and Customer Service: BMC TrueSight's deployment requires more initial configuration but is aided by robust customer service for smoother implementation. Zenoss Cloud offers a streamlined deployment due to its cloud-native architecture, enabling quicker setup times. Its customer service effectively supports cloud transitions, providing agile solutions for modern IT infrastructure needs.

Pricing and ROI: BMC TrueSight often presents a more cost-effective setup with a clear ROI in traditional environments due to competitive pricing models. Zenoss Cloud may have higher initial costs but justifies these with advanced capabilities, offering significant ROI over time through efficient IT operations management.

To learn more, read our detailed BMC TrueSight vs. Zenoss Cloud Report (Updated: August 2025).

Buyer's Guide

BMC TrueSight vs. Zenoss Cloud

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in Event Monitoring

7th

Ranking in IT Infrastructure Monitoring

40th

Ranking in Cloud Monitoring Software

28th

Ranking in AIOps

5th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th)

Zenoss Cloud

Ranking in Event Monitoring

14th

Ranking in IT Infrastructure Monitoring

52nd

Ranking in Cloud Monitoring Software

41st

Ranking in AIOps

25th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Infrastructure (33rd), Network Monitoring Software (76th), Server Monitoring (27th), Container Monitoring (10th)

Mindshare comparison

As of September 2025, in the Event Monitoring category, the mindshare of BMC TrueSight is 8.0%, down from 14.5% compared to the previous year. The mindshare of Zenoss Cloud is 2.0%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring Market Share Distribution
Product	Market Share (%)
BMC TrueSight Operations Management	8.0%
Zenoss Cloud	2.0%
Other	90.0%

Event Monitoring

Featured Reviews

Ayobanji Iluyomade

IT Service Performance Manager at MTN

The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features

We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.

Read full review

ClaudiaChen

Cloud Architect - Senior Technology Architect at Telstra

Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features

As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The major advantage of the product is estate management."

"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."

"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."

"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."

"I use the solution to monitor servers, databases, Windows, Linux, and web services."

"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."

"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."

"The ability to pull hosts together to show what processes are running, so it can be used for change management."

More BMC TrueSight pros

"It's easy to use."

"The custom built integration is one of the most valuable features because you can see all the especially critical items."

"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."

"The most valuable feature is the flexible discovery mechanism."

"The product offers good documentation that helps with initial training."

"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."

"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."

Cons

"BMC TrueSight Operations Management could improve the reporting."

"Deployment requires lots of resources (servers). It has too many consoles."

"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."

"The solution could improve its price."

"The solution's support service could be better."

"The solution is overly complex."

"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."

"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."

More BMC TrueSight cons

"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

"There was a problem with Zenoss and storage monitoring."

"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."

"The AI aspect needs to improve."

"It would be ideal if the product offered sound alerts."

"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"

"Now it is stable, but they should design threshold parameters in percentage instead of raw values."

Pricing and Cost Advice

"The cost depends on the usage."

"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."

"The solution is based on endpoints and knowledge models which can be costly."

"They have changed the licensing fees."

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."

"Though I have no clue about the tool's actual price, I know that it is astronomical."

"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."

More BMC TrueSight pricing and cost advice

"It depends on the customer, what he wants."

"There are additional costs you'll have to pay apart from the license fee for Zenoss Service Dynamics. I can't remember exactly how much my company is paying because I don't handle the finance part, but the cost is paid annually. On a scale of one to five, with one being the cheapest and five being the most expensive, I'm rating the solution three out of five."

"The pricing depends on the environment, the number of services, and the size of the data center. It can go from $100,000 to a million dollars."

"It is very cost-effective compared to the tools I worked with in the past. The company is gaining a lot with respect to the cost factor. It provides agentless monitoring and in a very cheap way."

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Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

12%

Retailer

Government

Computer Software Company

16%

Performing Arts

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	5

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

See all answers

What is the best network monitoring software for large enterprises?

In my experience, I worked with many monitoring software, but the one that gave me the most functionalities of a large-scale company is Zenoss, due to its ability to monitor completely hybrid and a...

See all answers

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Compared 14% of the time

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Compared 11% of the time

SCOM vs Zenoss Cloud

Compared 7% of the time

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Product Reports

Buyer's Guide

BMC TrueSight

August 2025

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Buyer's Guide

Zenoss Cloud

August 2025

Download Zenoss Cloud product report

Also Known As

ProactiveNet, TrueSight Operations Management

Cloud Monitoring, Zenoss Service Dynamics

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC

Zenoss Cloud revolutionizes IT infrastructure monitoring with a service-centric approach, prioritizing the overall health of services and applications. Harnessing the power of Artificial Intelligence and Machine Learning (AIOps), Zenoss Cloud offers end-to-end visibility across servers, networks, storage, and applications. Real-time monitoring, event correlation, and automated remediation ensure immediate insights and efficient issue resolution. The customizable dashboards empower users to tailor visualizations to their needs, while scalability accommodates diverse infrastructures. Zenoss Cloud guarantees improved application performance, reduced downtime, and enhanced IT efficiency, making it an ideal choice for businesses of all sizes, from small enterprises seeking simplicity to large corporations requiring advanced scalability. Experience unified monitoring and proactive management with Zenoss Cloud, a comprehensive solution that transforms IT infrastructure optimization in today's complex environments.

Zenoss

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Buyer's Guide

BMC TrueSight vs. Zenoss Cloud

August 2025

Free Report: BMC TrueSight vs. Zenoss Cloud

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