BMC TrueSight vs SolarWinds Hybrid Cloud Observability comparison

BMC Helix and SolarWinds are both solutions in the Cloud Monitoring Software category. BMC Helix is ranked #26 with an average rating of 8.3, while SolarWinds is ranked #34 with an average rating of 8.0. BMC Helix holds a 1.0% mindshare in CMS, compared to SolarWinds’s 0.4% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

BMC TrueSight

Read 50 BMC TrueSight reviews

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811 Comparison Views

86% willing to recommend

SolarWinds Hybrid Cloud Obs...

Read 5 SolarWinds Hybrid Cloud Observability reviews

298 Views
298 Comparison Views

100% willing to recommend

BMC TrueSight

SolarWinds Hybrid Cloud Obs...

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and SolarWinds Hybrid Cloud Observability are competing in the IT monitoring and management category. BMC TrueSight may have the upper hand in delivering strategic insights due to its analytic capabilities, whereas SolarWinds Hybrid Cloud Observability might lead in integration and accessibility for unified cloud operations.

Features: BMC TrueSight delivers advanced analytics, predictive capabilities, and offers actionable insights into infrastructure performance. It has a reputation for strategic insights due to its analytic depth. SolarWinds Hybrid Cloud Observability is known for its comprehensive network monitoring, hybrid cloud monitoring features, and intuitive dashboards. Its seamless integration options make it a versatile choice for those needing to manage diverse systems effectively.

Ease of Deployment and Customer Service: SolarWinds Hybrid Cloud Observability is recognized for straightforward deployment and effective support, making implementation smooth for businesses. In contrast, BMC TrueSight, while robust, might involve more complexity during setup and demands a more intensive support process, highlighting SolarWinds’ advantage in operational simplicity and responsive customer care.

Pricing and ROI: BMC TrueSight's implementation cost tends to be higher, which aligns with its extensive feature set and potential long-term ROI through enhanced strategic insight. Meanwhile, SolarWinds Hybrid Cloud Observability provides more competitive initial pricing, delivering significant returns by reducing operational costs and boosting efficiency in managing hybrid environments. These elements accentuate SolarWinds’ appeal to budget-conscious customers seeking immediate value.

To learn more, read our detailed BMC TrueSight vs. SolarWinds Hybrid Cloud Observability Report (Updated: September 2025).

Buyer's Guide

BMC TrueSight vs. SolarWinds Hybrid Cloud Observability

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in Cloud Monitoring Software

26th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (30th), Event Monitoring (7th), IT Infrastructure Monitoring (34th), AIOps (5th)

SolarWinds Hybrid Cloud Obs...

Ranking in Cloud Monitoring Software

34th

Average Rating

8.4

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Cloud Monitoring Software category, the mindshare of BMC TrueSight is 1.0%, down from 1.0% compared to the previous year. The mindshare of SolarWinds Hybrid Cloud Observability is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Market Share Distribution
Product	Market Share (%)
BMC TrueSight	1.0%
SolarWinds Hybrid Cloud Observability	0.4%
Other	98.6%

Cloud Monitoring Software

Featured Reviews

Ayobanji Iluyomade

IT Service Performance Manager at MTN

The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features

We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.

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AshwaniSingh1

Quality Auditing Associate at Accenture

Smart alerts have reduced downtime and improved proactive monitoring across environments

SolarWinds Hybrid Cloud Observability could be improved in several ways. It feels slow sometimes, especially when handling large amounts of data. The initial setup and configuration can also be complex for new users. If it were faster and easier to set up with simple dashboards for quick insights, it would be even better. Customer support could be quicker and more responsive with urgent issues. Integration with third-party tools could be smoother, making it easier to connect with other systems we use. The dashboard could also be simpler for quick insights. More guidance or templates for new users would be helpful during onboarding. Report customization is another area that could be improved. While the built-in reports are useful, being able to create more flexible and tailored reports would enhance our experience.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."

"The solution has a very good business event manager tool."

"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."

"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."

"I use the solution to monitor servers, databases, Windows, Linux, and web services."

"The ability to pull hosts together to show what processes are running, so it can be used for change management."

"We have one application, which is fairly large. In the past, we had Level 1 and 2 NOC support teams who were responsible for watching dashboards. When they saw an issue in the application, they would call Level 2 or 3 support and escalate the call, if necessary. Now, through the use of this product, we have been able to reduce the headcount by five people, as we are able to eliminate the eyes on the glass. We no longer have people watching the dashboard. We have events which are processed automatically through the system and get to the right people. We had six people in L1s, and now have one. So, we reduced five out of six headcount, which is pretty significant."

"We can verify uptimes as another source of keeping devices in compliance."

More BMC TrueSight pros

"The primary use cases are for customers who require complete infrastructure monitoring. I mean IT infrastructure, which includes network devices, security devices, and server environments, whether physical, virtual, or cloud-based. The platform can manage any infrastructure component that needs monitoring."

"SolarWinds Hybrid Cloud Observability has helped our organization stay on top of network and system performance; it allows us to spot and fix issues quickly, reducing downtime and keeping us happy."

"SolarWinds Hybrid Cloud Observability offers very good community support with many documents and best cases for various situations."

"Reduced downtime and faster issue resolution are significant benefits of SolarWinds Hybrid Cloud Observability; features such as PerfStack, NetPath, and intelligent maps allow organizations to visualize dependencies and pinpoint problems quickly."

"The initial setup is straightforward and quick if prerequisites are met, taking only a couple of days."

"I rate my satisfaction with SolarWinds Hybrid Cloud Observability at nine out of ten."

Cons

"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."

"The solution is a little obsolete."

"The solution's support service could be better."

"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."

"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."

"The solution could improve its price."

"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."

"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."

More BMC TrueSight cons

"SolarWinds HCO platform offers various features spanning components, such as network, security, server, virtual, and application components. Common features include dashboarding, reporting, and alerting. These features provide comprehensive visibility, allowing you to see how one area's issues affect others. For instance, if a network issue impacts server performance, this visibility is crucial."

"Event management features can be added as it has limited capability to ingest events from external sources."

"The solution could improve in areas such as on-premises container monitoring, CICD observability, and providing additional documentation and support files in languages other than English."

"Currently, SolarWinds Hybrid Cloud Observability monitors AWS, Azure, and virtual environments, but it is primarily built on the traditional Orion platform."

"SolarWinds Hybrid Cloud Observability could be improved in several ways. It feels slow sometimes, especially when handling large amounts of data."

Pricing and Cost Advice

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."

"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."

"The solution is based on endpoints and knowledge models which can be costly."

"It is a relatively inexpensive solution."

"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."

More BMC TrueSight pricing and cost advice

"The solution's pricing is quite reasonable. It has moved to node-based licensing, simplifying the process. They don't distinguish between different types of nodes, such as server nodes, physical routers, or switches. One node equals one license, making it easy to manage. If you have 500 devices, you need five hundred licenses to get all the features of this unified monitoring platform."

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Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

11%

Retailer

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	24

No data available

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

See all answers

What is your experience regarding pricing and costs for SolarWinds Hybrid Cloud Observability?

It is fairly priced compared to competitors.

See all answers

What needs improvement with SolarWinds Hybrid Cloud Observability?

Event management features can be added as it has limited capability to ingest events from external sources.

See all answers

What is your primary use case for SolarWinds Hybrid Cloud Observability?

I work day-to-day on SolarWinds Hybrid Cloud Observability ( /products/solarwinds-hybrid-cloud-observability-reviews ). It covers network, server, storage, and networking.

See all answers

Comparisons

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Compared 16% of the time

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Compared 10% of the time

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Compared 6% of the time

Zabbix vs BMC TrueSight

Compared 6% of the time

ServiceNow IT Operations Management vs BMC TrueSight

Compared 6% of the time

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SolarWinds NPM vs SolarWinds Hybrid Cloud Observability

Compared 65% of the time

SolarWinds AppOptics vs SolarWinds Hybrid Cloud Observability

Compared 35% of the time

More SolarWinds Hybrid Cloud Observability Competitors

Product Reports

Buyer's Guide

BMC TrueSight

October 2025

Download BMC TrueSight product report

Buyer's Guide

Cloud Monitoring Software

September 2025

SolarWinds Hybrid Cloud Observability report

Download SolarWinds Hybrid Cloud Observability product report

Also Known As

ProactiveNet, TrueSight Operations Management

No data available

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

SolarWinds Hybrid Cloud Observability enhances IT operations with comprehensive visibility across hybrid environments for improved performance and uptime.

Providing a unified platform, SolarWinds Hybrid Cloud Observability allows IT teams to manage, monitor, and optimize both on-premises and cloud resources. It integrates seamlessly with existing tools, improving efficiency with robust data analytics and visualization. Its advanced features decrease time-to-resolution for system issues and help maintain system health.

What are the most important features of SolarWinds Hybrid Cloud Observability?

Comprehensive Visibility: Provides insights into network, application, and infrastructure performance.
Seamless Integration: Works with cloud and on-premises systems for unified management.
Data Analytics: Leverages advanced analytics for performance monitoring and optimization.
Visualization Tools: Offers dashboards and visual representations of key performance indicators.
Scalability: Adapts to growing business needs with flexible deployment options.

Which benefits and ROI aspects should users look for?

Improved System Uptime: Reduces downtime with proactive monitoring.
Efficient Resource Allocation: Optimizes resource usage for cost savings.
Faster Issue Resolution: Decreases time required to identify and fix issues.
Enhanced IT Productivity: Streamlines workflows, enabling more focus on strategic activities.

SolarWinds Hybrid Cloud Observability is implemented across multiple industries like healthcare, finance, and manufacturing to ensure reliable performance and security of IT ecosystems. Its adaptability and comprehensive coverage make it a favored choice for enterprises managing both legacy and cloud-based infrastructures.

SolarWinds

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Information Not Available

Buyer's Guide

BMC TrueSight vs. SolarWinds Hybrid Cloud Observability

September 2025

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