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BMC TrueSight vs Cavisson NetDiagnostics comparison

BMC Helix and Cavisson are both solutions in the Application Performance Monitoring (APM) and Observability category. BMC Helix is ranked #26 with an average rating of 9.0, while Cavisson is ranked #95. BMC Helix holds a 0.9% mindshare in APM, compared to Cavisson’s 0.2% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 100% of Cavisson users who would recommend it.
BMC TrueSight
Read 51 BMC TrueSight reviews
  • 3,294 Views
  • 1,647 Comparison Views
86% willing to recommend
Cavisson NetDiagnostics
Read 1 Cavisson NetDiagnostics review
  • 309 Views
  • 309 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and Cavisson NetDiagnostics compete in performance management solutions. BMC TrueSight has an advantage in pricing and support, while Cavisson NetDiagnostics is preferred for its robust features.

Features: BMC TrueSight offers AI-driven analytics, predictive capabilities, and integration with various monitoring tools. Cavisson NetDiagnostics provides extensive real-time transaction monitoring, diagnostics, and comprehensive performance metrics analysis.

Ease of Deployment and Customer Service: BMC TrueSight is known for simple deployment and strong support. Cavisson NetDiagnostics has a flexible deployment model but may require more initial configuration.

Pricing and ROI: BMC TrueSight is cost-effective with competitive pricing and favorable ROI. Cavisson NetDiagnostics has a higher initial cost but delivers strong ROI due to its superior features.

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To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: October 2025).
Buyer's Guide
Application Performance Monitoring (APM) and Observability
October 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight
Ranking in Application Performance Monitoring (APM) and Observability
26th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
Event Monitoring (7th), IT Infrastructure Monitoring (29th), Cloud Monitoring Software (25th), AIOps (5th)
Cavisson NetDiagnostics
Ranking in Application Performance Monitoring (APM) and Observability
95th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight is 0.9%, up from 0.8% compared to the previous year. The mindshare of Cavisson NetDiagnostics is 0.2%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
BMC TrueSight0.9%
Cavisson NetDiagnostics0.2%
Other98.9%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

NikhilKalwint - PeerSpot reviewer
Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation
I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…
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reviewer1322382 - PeerSpot reviewer
Improves our application at the code level because of its different performance metrics
They should provide all the information of the NetDiagnostics tool details on the Internet. Or, it will be good if they could upload the configuration and monitoring feature detail videos on YouTube . REST API should be supported from the UI. As of now, it is supported from the CLI . They can improve on providing "help and navigation" for each feature available in the UI. In next release, I would like to see the application level monitor supported in some way.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Helix Innovation Studio is a very good feature. It allows us to develop our own enterprise applications and make them available for the customers."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
More BMC TrueSight pros
"Its end-to-end dashboard provides information on all the integration callouts happening on the server side."
 

Cons

"The UI for the end users could be improved and more flexible than it is now."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The solution is overly complex."
"Cost is an issue with BMC TrueSight Operations Management."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"BMC's online documentation is often incorrect or incomplete."
More BMC TrueSight cons
"They can improve on providing "help and navigation" for each feature available in the UI."
 

Pricing and Cost Advice

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"The solution is based on endpoints and knowledge models which can be costly."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"It is a relatively inexpensive solution."
"Other products are more expensive than BMC TrueSight."
More BMC TrueSight pricing and cost advice
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
11%
Retailer
7%
Government
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise6
Large Enterprise24
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise5
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
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What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
See all answers
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
See all answers
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More BMC TrueSight Competitors
No data available
 

Product Reports

Buyer's Guide
BMC TrueSight
November 2025
BMC TrueSight reportDownload BMC TrueSight product report
Buyer's Guide
Application Performance Monitoring (APM) and Observability
October 2025
Cavisson NetDiagnostics reportDownload Cavisson NetDiagnostics product report
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

  • Robust Event Management: Offers efficient handling of events.
  • Seamless Integration: Integrates easily with existing systems.
  • Comprehensive Monitoring: Supports hardware to cloud infrastructure.
  • Centralized Console: Simplifies management processes.
  • Automated Triage: Standardizes alerts for better efficiency.
  • Proactive Monitoring: Improves forecasting and issue prevention.
  • Capacity Optimization: Efficiently manages resources.
  • Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

  • Enhanced Proactive Management: Reduces downtime through efficient monitoring.
  • Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
  • Effective Integration: Blends well with other tools and platforms.
  • Resource Efficiency: Optimizes use of infrastructure and servers.
  • Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Cavisson NetDiagnostics Enterprise (NDE) is a comprehensive Application Performance Management (APM) solution for real-time monitoring, diagnostics and management of distributed processing in your application environment using state of art technologies with minimal overhead. Leading Fortune 500 brands rely on NDE to avert risks, reduce revenue loss, and improve customer loyalty by enabling proactive monitoring and real-time diagnosis of application performance issues.

Cavisson
 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Oracle, Macy's, Redbox, art.com, Pronto Networks, A10 Networks, Renesas, San Jose Medical Group
Buyer's Guide
Application Performance Monitoring (APM) and Observability
October 2025
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