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BMC TrueSight Operations Management vs Cloudian HyperIQ comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in IT Infrastructure Monitoring
28th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (23rd), Event Monitoring (2nd), Cloud Monitoring Software (19th), AIOps (13th)
Cloudian HyperIQ
Ranking in IT Infrastructure Monitoring
38th
Average Rating
10.0
Reviews Sentiment
7.5
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight Operations Management is 0.8%, down from 1.3% compared to the previous year. The mindshare of Cloudian HyperIQ is 0.1%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Kiran Rajanna - PeerSpot reviewer
Includes a Grafana dashboard that helps to improve monitoring and reporting
The installation process needs to be improved, and the tool needs a better script. Cloudian HyperIQ runs on Docker containers. Sometimes, the file system gets filled. The tool needs to have separate Docker volumes in the installation script. The documentation for reporting needs to be improved. I am not able to generate reports using it. The alert mechanisms also need to be improved. It should integrate with AI and give more metrics to be taken up next year. We can show the response peak as an improvement to our leadership.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a scalable solution."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"It provides common administration, and a Single Sign-On Platform with RBAC, which eases the cross launch between multiple tools"
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"We can verify uptimes as another source of keeping devices in compliance."
"The initial setup of BMC TrueSight Operations Management was easy."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The tool has a very good interface and helps to monitor the nodes and resources. The most valuable feature is the S3 dashboard. It helps in migration, and we can monitor the data for at least three months."
 

Cons

"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"Deployment requires lots of resources (servers). It has too many consoles."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The installation process needs to be improved, and the tool needs a better script. Cloudian HyperIQ runs on Docker containers. Sometimes, the file system gets filled. The tool needs to have separate Docker volumes in the installation script. The documentation for reporting needs to be improved. I am not able to generate reports using it. The alert mechanisms also need to be improved. It should integrate with AI and give more metrics to be taken up next year. We can show the response peak as an improvement to our leadership."
 

Pricing and Cost Advice

"The solution is based on endpoints and knowledge models which can be costly."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"The cost depends on the usage."
"The tool is moderately expensive."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"Other products are more expensive than BMC TrueSight."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"Cloudian HyperIQ's licensing is cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
15%
Manufacturing Company
5%
Government
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about Cloudian HyperIQ?
The tool has a very good interface and helps to monitor the nodes and resources. The most valuable feature is the S3 dashboard. It helps in migration, and we can monitor the data for at least thre...
What needs improvement with Cloudian HyperIQ?
The installation process needs to be improved, and the tool needs a better script. Cloudian HyperIQ runs on Docker containers. Sometimes, the file system gets filled. The tool needs to have separat...
 

Also Known As

ProactiveNet, TrueSight Operations Management
HyperIQ
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
University of Leicester, NTT Communications ICT Solutions , City of Montebello, WGBH Boston , Italian Service Provider Zuchetti Informatica
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring. Updated: June 2025.
860,168 professionals have used our research since 2012.