Try our new research platform with insights from 80,000+ expert users

BMC Helix Platform vs Cortex comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Platform
Ranking in IT Service Management (ITSM)
23rd
Average Rating
7.0
Reviews Sentiment
6.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Cortex
Ranking in IT Service Management (ITSM)
20th
Average Rating
8.0
Reviews Sentiment
5.2
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of BMC Helix Platform is 0.3%. The mindshare of Cortex is 0.2%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

MohammedOmer - PeerSpot reviewer
Complies with industry standards but needs easier setup and better navigation
It depends on the tier level - for the front-end users, BMC Helix Platform is easy with minimal training required. For mid-tier and back-end, training is required as the product is vast and has many different capabilities that need to be learned to extend those capabilities into other platforms. The licensing should be simplified. The functionality of the product is divided into many versions, and offerings are not bundled. We have to obtain different modules, and that complexity can be standardized. The website doesn't have much information about offerings until you engage with them. More information should be clearly mentioned on their website and product sites regarding licensing. Product features and capabilities shown in their marketing materials are limited. Their PDFs focus heavily on TrueSight but don't emphasize outcomes and real offerings of features for ITSM or line of business service requests. They can provide template-based solutions for departments as functionality remains similar throughout different business verticals. Out-of-the-box offerings for service requests and catalogs for HR and admin departments could help expedite implementation and gain more momentum and trust from the market.
NikhilSharma1 - PeerSpot reviewer
Provides comprehensive network visibility and helps us identify threats efficiently
The product could be improved in several areas. The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed. There is also a need for clearer differentiation between features and capabilities within Cortex's suite, as the overlap between XDR and XIM can be confusing. Improvements in the user interface and more intuitive KQL query handling could also enhance usability. Additionally, better support for various deployment scenarios and cost management options would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The BMC Helix Platform is perfect."
"The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space."
"BMC Helix Platform helps in digital transformation and internal workflows and processes being adopted from different departments in line of businesses."
"The solution's stability is generally good."
"The solution's most valuable feature is writing playbooks."
"It was easy to integrate Cortex with existing infrastructure and other tech tools."
 

Cons

"We faced some stability issues with BMC Helix Platform's cloud version. Services and integration to AD weren't working properly at times."
"To improve BMC Helix Platform, they could enhance the mobile experience."
"The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully."
"It's quite lagging and not very fast."
"The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed."
"It would be more beneficial to integrate threat intelligence in Cortex."
 

Pricing and Cost Advice

"Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to attract a larger customer base. Approximately, the license cost is around sixty dollars per month."
"Cortex XDR is a costly solution."
"It's cheaper compared to its competitors."
"Cortex is an expensive solution."
report
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
858,038 professionals have used our research since 2012.
 

Questions from the Community

What is your experience regarding pricing and costs for BMC Helix Platform?
In terms of cost for BMC Helix Platform, it falls in the middle range, rating about six or seven out of ten. It is less expensive compared to ServiceNow, which is very expensive.
What is your primary use case for BMC Helix Platform?
We are migrating to BMC Helix Platform, and we are also using BMC Control-M product, Control-M. We have seen their monitoring platform but haven't decided yet whether to choose Datadog. There is a ...
What advice do you have for others considering BMC Helix Platform?
A rating of five means it is difficult to set up. I recommend evaluating if BMC Helix Platform is really needed because it requires dedicated resources to manage. It is not suitable for non-technic...
What needs improvement with Cortex?
It would be more beneficial to integrate threat intelligence in Cortex.
What is your primary use case for Cortex?
With Cortex, we can automate the analysis of all the alerts. We use it to automate any kind of activity.
 

Comparisons

No data available
No data available
 

Overview

Find out what your peers are saying about BMC Helix Platform vs. Cortex and other solutions. Updated: June 2025.
858,038 professionals have used our research since 2012.