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BMC Helix Platform vs Clarity SM comparison

BMC and Broadcom are both solutions in the IT Service Management (ITSM) category. BMC is ranked #23 with an average rating of 8.0, while Broadcom is ranked #28. Additionally, 100% of BMC users are willing to recommend the solution, compared to 85% of Broadcom users who would recommend it.
BMC Helix Platform
Read 2 BMC Helix Platform reviews
  • 59 Views
  • 19 Comparison Views
100% willing to recommend
Clarity SM
Read 107 Clarity SM reviews
  • 522 Views
  • 302 Comparison Views
85% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC Helix Platform and Clarity SM based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed BMC Helix Platform vs. Clarity SM Report (Updated: April 2025).
Buyer's Guide
BMC Helix Platform vs. Clarity SM
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Platform
Ranking in IT Service Management (ITSM)
23rd
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Clarity SM
Ranking in IT Service Management (ITSM)
28th
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
107
Ranking in other categories
Help Desk Software (26th)
 

Featured Reviews

Francois Seegers - PeerSpot reviewer
An open, scalable service that increases efficiency and productivity in enterprise service management
The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space. This feature automatically classifies requests and incidents, making descriptions more descriptive by using GPT and machine learning models. It converts the initial descriptions into better-worded versions using natural language, enhancing clarity and efficiency. This is just one of many AI and machine learning features within the solution.
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Türker Kara - PeerSpot reviewer
Quite good back-end architecture for end users but the API is very, very bad
Our company uses the solution for system, program, service request, change, and knowledge-based management.  We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations.  We have about…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The BMC Helix Platform is perfect."
"The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space."
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."
"The fact that it aligns very well with ITIL. I think that's probably one of my favorite things about it, because it's following up a general best practice for service management."
"Scalability is very good. We have scaled to more users and more functionality."
"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."
"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works.​"
"The value for the clients is that you can save information in the application and get reports with that information."
"You can customize it and make it work to the client's needs."
"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."
More Clarity SM pros
 

Cons

"To improve BMC Helix Platform, they could enhance the mobile experience."
"The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully."
"The monitoring tool is in need of improvement."
"It doesn't yet have the ability to integrate with other products."
"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome."
"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."
"Although I wasn't involved in the initial setup I have been involved with upgrades. They have been fairly complex. We've had some issues with upgrades where we had to roll back and get some things fixed. Some things that we ended up tracking back to not following directions right, but then other things we've run into issues."
"I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half."
"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."
"We would like more information about all the configurations that we have on our infrastructure side."
More Clarity SM cons
 

Pricing and Cost Advice

"Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to attract a larger customer base. Approximately, the license cost is around sixty dollars per month."
"I think pricing of this model is suitable for growing corporations."
"The solution is quite reasonable compared to other solutions in the market."
"Pricing is simple, as it’s per concurrent analysts."
"I don't see anyone other than large companies being able to afford this system."
"The pricing is based on a subscription model."
"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
"It is a bit expensive, but you definitely get what you pay for. It is worth it!"
"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
16%
Financial Services Firm
15%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for BMC Helix Platform?
The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully.
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What is your primary use case for BMC Helix Platform?
I am still working with BMC Remedy on-premises mainly, but I have also personally experimented with the BMC Helix Platform for training purposes.
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What advice do you have for others considering BMC Helix Platform?
The BMC Helix Platform should become one unified application integrated with all other products to regain its rank in the world and attract more customers. I rate the overall solution a 7 out of 10.
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Comparisons

No data available
ServiceNow vs Clarity SM Logo
ServiceNow vs Clarity SM
Compared 100% of the time
More Clarity SM Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
April 2025
BMC Helix Platform reportDownload BMC Helix Platform product report
Buyer's Guide
Clarity SM
April 2025
Clarity SM reportDownload Clarity SM product report
 

Also Known As

No data available
CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
 

Overview

BMC Helix Platform is an innovative, cloud-based platform that enables organizations to automate and accelerate their digital transformation initiatives. It provides a comprehensive suite of tools for building and deploying applications efficiently.

BMC Helix Platform offers a robust architecture that supports rapid application development tailored to business needs. Users can leverage its cognitive capabilities and workflows to enhance productivity while ensuring seamless integrations with existing systems. It empowers IT departments to manage processes and resources effectively, from creation to execution, facilitating efficient digital operations.

What are the key features of BMC Helix Platform?
  • Cloud-Native Architecture: Ensures scalability and flexibility in deploying applications.
  • Cognitive Automation: Integrates AI-driven insights for smarter decision-making.
  • Orchestration Capabilities: Streamlines processes across different environments and systems.
  • Seamless Integration: Connects effortlessly with major enterprise software platforms.
What benefits or ROI can evaluating users seek?
  • Cost Efficiency: Reduces operational costs through automation.
  • Enhanced Productivity: Increases efficiency by eliminating manual tasks.
  • Agility: Accelerates time-to-market with rapid development capabilities.
  • Improved Accuracy: Minimizes errors with intelligent automation features.

BMC Helix Platform caters to diverse industry requirements, offering scalable solutions for IT service management, IT operations, and business workflows. Industries such as healthcare, finance, and retail benefit from its process automation and compliance tracking functionalities, streamlining operations while adhering to industry regulations.

BMC

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom
 

Sample Customers

Information Not Available
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
Buyer's Guide
BMC Helix Platform vs. Clarity SM
April 2025
Free Report: BMC Helix Platform vs. Clarity SM
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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.