BMC FootPrints Service Core and ManageEngine SupportCenter Plus are IT service management solutions, competing in the same category. Based on the comparisons, ManageEngine SupportCenter Plus appears to have the upper hand due to its robust features, despite BMC FootPrints' strong pricing and customer support satisfaction.
Features: BMC FootPrints Service Core features strong customization options, incident management, and workflow automation. ManageEngine SupportCenter Plus offers extensive IT asset management, integration capabilities, and a self-service portal.
Room for Improvement: BMC FootPrints could improve in IT asset management, feature integration, and expanding its self-service capabilities. ManageEngine could enhance its deployment time, provide more intuitive initial setup, and focus on making its extensive features more user-friendly.
Ease of Deployment and Customer Service: BMC FootPrints offers a straightforward deployment process with reliable customer service, streamlining setup. ManageEngine provides efficient deployment with robust support, though its comprehensive setup may require more initial effort.
Pricing and ROI: BMC FootPrints is cost-effective with fast ROI due to lower setup costs and high customer satisfaction with pricing. ManageEngine has higher initial costs but offers an extensive feature set, presenting a value proposition that aligns with its pricing.
| Product | Market Share (%) |
|---|---|
| ManageEngine SupportCenter Plus | 1.3% |
| BMC FootPrints Service Core | 1.2% |
| Other | 97.5% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
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