BMC FootPrints Service Core and ManageEngine SupportCenter Plus are IT service management solutions, competing in the same category. Based on the comparisons, ManageEngine SupportCenter Plus appears to have the upper hand due to its robust features, despite BMC FootPrints' strong pricing and customer support satisfaction.
Features: BMC FootPrints Service Core features strong customization options, incident management, and workflow automation. ManageEngine SupportCenter Plus offers extensive IT asset management, integration capabilities, and a self-service portal.
Room for Improvement: BMC FootPrints could improve in IT asset management, feature integration, and expanding its self-service capabilities. ManageEngine could enhance its deployment time, provide more intuitive initial setup, and focus on making its extensive features more user-friendly.
Ease of Deployment and Customer Service: BMC FootPrints offers a straightforward deployment process with reliable customer service, streamlining setup. ManageEngine provides efficient deployment with robust support, though its comprehensive setup may require more initial effort.
Pricing and ROI: BMC FootPrints is cost-effective with fast ROI due to lower setup costs and high customer satisfaction with pricing. ManageEngine has higher initial costs but offers an extensive feature set, presenting a value proposition that aligns with its pricing.
| Product | Mindshare (%) |
|---|---|
| ManageEngine SupportCenter Plus | 1.2% |
| BMC FootPrints Service Core | 1.4% |
| Other | 97.4% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
BMC FootPrints Service Core is a comprehensive tool that aids in incident, problem, and change management while offering customizable views and integration options.
Valued for its customizable home views and flexible database relations, BMC FootPrints Service Core excels in stability and responsive technical support. With capabilities for email automation, survey integration, and report creation, it enhances IT service management and business process efficiency. The solution supports ticket status updates with minimal downtime and accommodates multiple administrators across workspaces. Pink Elephant certification and smart IT features broaden its appeal for IT departments.
What are the key features of BMC FootPrints Service Core?In industries like IT services and HR, BMC FootPrints Service Core supports managing service desk tickets, tracking assets, and resolving issues in network, infrastructure, and software areas. Its functionalities also extend to HR issue tracking, service requests, and contract management, facilitating both on-premises deployments and ITIL process implementations such as Service Request and Service Catalog Management.
ManageEngine SupportCenter Plus offers ITIL compliance, billing capabilities, mobile apps, and reporting features. It's cost-effective and continuously updated for improved functionality, meeting user demands despite minor limitations.
ManageEngine SupportCenter Plus is designed primarily as a ticketing system to facilitate helpdesk and customer service operations, managing issues, incidents, and demand management. It replaces traditional email systems with a streamlined ticket system and records hourly rates along with technician time on tickets, maintaining a comprehensive ticket database. While mobile management is possible, development and configuration require significant resources. Efforts are focused on enhancing automation and simplifying reporting by centralizing data in one location, reflecting a customer-focused approach.
What are the most valued features?In industries like IT support and service management, ManageEngine SupportCenter Plus acts as a robust ticketing and helpdesk system, managing incidents and support requests efficiently. Its mobile app capability, though resource-intensive, is beneficial in sectors requiring flexible operations. Efforts in enhancing automation will further strengthen its application across diverse sectors, from service management to tech-focused organizations.
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