BMC FootPrints Service Core and Infraon Desk are competing in the service management solutions category. Infraon Desk seems to have the upper hand with its comprehensive features and flexibility, appealing to businesses seeking advanced functionalities.
Features: BMC FootPrints Service Core offers customization capabilities, task automation, and system integration options. Infraon Desk includes robust analytics, IT asset management, and incident management, offering an extensive feature set beneficial for organizations.
Ease of Deployment and Customer Service: BMC FootPrints Service Core provides a straightforward deployment process with extensive customer support. Infraon Desk is noted for its cloud-based deployment model, offering flexibility and rapid implementation, appealing to businesses seeking speedy and scalable setups.
Pricing and ROI: BMC FootPrints Service Core offers a lower initial setup cost with a favorable ROI over time, emphasizing cost-effectiveness. Infraon Desk may demand higher upfront investment but promises superior long-term ROI through its advanced features and operational efficiencies. The choice between cost-effectiveness and feature richness is crucial.
| Product | Market Share (%) |
|---|---|
| BMC FootPrints Service Core | 1.2% |
| Infraon Desk | 0.6% |
| Other | 98.2% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.
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