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BMC FootPrints Service Core vs Cortex comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC FootPrints Service Core
Ranking in IT Service Management (ITSM)
30th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
Help Desk Software (34th)
Cortex
Ranking in IT Service Management (ITSM)
20th
Average Rating
8.0
Reviews Sentiment
5.2
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of BMC FootPrints Service Core is 0.7%, up from 0.2% compared to the previous year. The mindshare of Cortex is 0.2%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

reviewer1765752 - PeerSpot reviewer
A flexible, comprehensive, integrated IT service and asset management platform with good technical support
We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…
NikhilSharma1 - PeerSpot reviewer
Provides comprehensive network visibility and helps us identify threats efficiently
The product could be improved in several areas. The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed. There is also a need for clearer differentiation between features and capabilities within Cortex's suite, as the overlap between XDR and XIM can be confusing. Improvements in the user interface and more intuitive KQL query handling could also enhance usability. Additionally, better support for various deployment scenarios and cost management options would be beneficial.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The discovery feature is very flexible."
"We can track issues easier and run reports on issues to see if there are patterns."
"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."
"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."
"​Ability to auto-generate email messages, process email messages, and approvals."
"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."
"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."
"It is stable and its technical support is good and quick."
"It was easy to integrate Cortex with existing infrastructure and other tech tools."
"The solution's stability is generally good."
"The solution's most valuable feature is writing playbooks."
 

Cons

"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"The pricing could be a little lower and the product should cover more iTel versions."
"It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a very good ITSM platform in general. In the telecom space, a lot of telco providers use this solution, but from my perspective, it is not very user friendly. It is a bit more laborious. There are still too many human touchpoints. There can be a little bit more automation. It would also be good to integrate it with other tools. Integration is quite difficult, especially in the telco space."
"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."
"The mobile version of this product does not support asset management."
"It would be nice if they added the ability to go directly to a form via a deep link URL."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"It would be more beneficial to integrate threat intelligence in Cortex."
"It's quite lagging and not very fast."
"The complexity and confusion regarding product variants, such as XDR, Forexiant, and Forexon, must be addressed."
 

Pricing and Cost Advice

"This solution has good pricing."
"The licensing for FootPrints is a perpetual license with an annual support fee."
"Our costs are well over $250,000."
"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."
"It's cheaper compared to its competitors."
"Cortex XDR is a costly solution."
"Cortex is an expensive solution."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Government
13%
Educational Organization
9%
Healthcare Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Cortex?
It would be more beneficial to integrate threat intelligence in Cortex.
What is your primary use case for Cortex?
With Cortex, we can automate the analysis of all the alerts. We use it to automate any kind of activity.
 

Also Known As

FootPrints Service Core
No data available
 

Overview

 

Sample Customers

Cast & Crew
Information Not Available
Find out what your peers are saying about BMC FootPrints Service Core vs. Cortex and other solutions. Updated: June 2025.
858,327 professionals have used our research since 2012.