BMC Cloud Lifecycle Management vs ConnectWise RMM comparison

"You can tie together your public and private cloud infrastructure into a "single pane of glass"."

"Supports unattended installs and image-based, script-based, or template-based provisioning."

"Automates Java EE Application Deployment from an SCM system."

"Assesses change impact or completes an audit using multiple dashboard views."

"Integrates role-based access control with pre-configured policies for CIS, DISA, HIPAA, PCI, SOX, NIST, and SCAP documentation and remediation."

"By allowing end users to request their own services, the request process for systems is much quicker and more accurate."

"CLM has a multi-cloud portal because they have the resources to implement in various environments in various ports."

"The most valuable feature is the patching solution."

"It enables us to respond to issues quickly and efficiently."

"The user interface is the first valuable feature. The integration is the second valuable feature. The integration that you are doing with the products needs to be very certain. There shouldn't be any glitches. There are different software out there that will give you an option called scripting and ask you to do a hundred different things to set up a script for a particular customer. With Continuum, everything is done a single way. You just select the clients, script, and machine, and then you just go and deploy. The best part of Continuum is that it is not just a software company. It is a pure services company. It is an RMM software; it isn't used as a PSA. The software is just a part of the service offering. This is the difference between all other service providers out there and Continuum. Continuum is basically providing services. Continuum doesn't sell the software."

"The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc."

"The most valuable features are RMM and patch management. However, the main reason we have been using this solution is that they are the only provider of RMM that has an outsourced NOC and help desk. This has been very useful."

"Needs integrations with other providers to provide a custom public cloud environment."

"The installation and configuration can be tricky due to it being built on Remedy."

"One of the major problems is that support is not so good."

"It's a legacy tool with many outdated approaches. It is managed offshore which affects everyone because it seems the developers don't fully understand our needs."

"The initial setup with ConnectWise RMM is painful, to be completely honest. The pain points during the initial setup with ConnectWise RMM include the migration from Automate to RMM being very time-consuming and the process not being as straightforward as indicated."

"I would like to see the incorporation of the dashboards for other products that they work with into the main dashboard."

"They can include support for vaulting, where you can actually document the entire infrastructure, including servers, desktops, networks, passwords, maps, diagrams, and customer information. Continuum has integrated everything, and you have to use a PSA. Continuum has a ticketing system and an RMM. They could integrate the functionality for IT documentation. An MSP would want everything into one tool."

"If a computer hasn't been turned on for a long time and the client software is installed, it may not reconnect to the dashboard once it's powered up."

"The solution could improve by offering better overall management and dashboards."

"It has a pay-as-you-go model. They don't have any minimum, maximum, or such sorts of commitments with any of their partners or customers. I don't believe they have any restrictions about using a specific number of agents. You don't have to use 100 agents or 200 agents to work with this. They have a lock-in period of three months, during which you cannot switch a service plan, which is fine."

"Continuum Command price is more expensive than competitors, it is three times the price of the next lowest and costs approximately $25 an endpoint. However, when you take that into account you receive the help desk and outsource NOC included it has a lot more value because competitors do not provide the outsourced NOC and help desk."

"The licensing works such that the more you add, the more it costs, but for the most part, the price starts at about $5 USD per client."