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BMC TrueSight vs BlueCat Infrastructure Assurance (BCIA) comparison

BlueCat and BMC Helix are both solutions in the IT Infrastructure Monitoring category. BlueCat is ranked #39 with an average rating of 9.0, while BMC Helix is ranked #34 with an average rating of 8.3. BlueCat holds a 0.1% mindshare in IM, compared to BMC Helix’s 1.0% mindshare. Additionally, 100% of BlueCat users are willing to recommend the solution, compared to 86% of BMC Helix users who would recommend it.
BlueCat Infrastructure Assu...
Read 3 BlueCat Infrastructure Assurance (BCIA) reviews
  • 319 Views
  • 268 Comparison Views
100% willing to recommend
BMC TrueSight
Read 50 BMC TrueSight reviews
  • 3,120 Views
  • 1,310 Comparison Views
86% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and BlueCat Infrastructure Assurance are competing in the IT management and infrastructure performance category. BMC TrueSight appears to have the upper hand due to its advanced analytics and predictive capabilities.

Features: BMC TrueSight provides real-time analytics, automation, and service performance optimization. BlueCat Infrastructure Assurance offers network visibility, configuration management, and compliance checking.

Ease of Deployment and Customer Service: BMC TrueSight has a seamless deployment process with extensive vendor support, whereas BlueCat Infrastructure Assurance emphasizes intuitive configurations and efficient customer service. BMC TrueSight's setup process might take longer due to its complex features.

Pricing and ROI: BMC TrueSight generally has a higher initial setup cost, justified by its comprehensive feature set and long-term ROI potential. BlueCat Infrastructure Assurance presents a cost-effective setup, resulting in significant ROI through network performance and compliance improvements.

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To learn more, read our detailed BMC TrueSight vs. BlueCat Infrastructure Assurance (BCIA) Report (Updated: September 2025).
Buyer's Guide
BMC TrueSight vs. BlueCat Infrastructure Assurance (BCIA)
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlueCat Infrastructure Assu...
Ranking in IT Infrastructure Monitoring
39th
Average Rating
9.0
Reviews Sentiment
8.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
BMC TrueSight
Ranking in IT Infrastructure Monitoring
34th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (30th), Event Monitoring (7th), Cloud Monitoring Software (26th), AIOps (5th)
 

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of BlueCat Infrastructure Assurance (BCIA) is 0.1%, up from 0.0% compared to the previous year. The mindshare of BMC TrueSight is 1.0%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
BMC TrueSight1.0%
BlueCat Infrastructure Assurance (BCIA)0.1%
Other98.9%
IT Infrastructure Monitoring
 

Featured Reviews

Bob Stiles - PeerSpot reviewer
Offers proactive issue detection through customized alerts enhances troubleshooting
We saw the benefits of BlueCat Infrastructure Assurance immediately after we deployed it. The enhanced analytics dashboard helps us prioritize troubleshooting. BlueCat Infrastructure Assurance detects potential issues and anomalies before they occur, provided we have set our thresholds. Without defined thresholds, the system may still identify problems, but we will only be alerted after the event. This proactive approach helps prevent issues rather than simply reacting to them. It provides diagnostic information to help with remediation. BlueCat Infrastructure Assurance significantly enhances our company's network stability by preventing outages. With over a hundred firewalls integrated into the system, it provides comprehensive monitoring and control, effectively minimizing potential downtime. BlueCat's solution has been instrumental in maintaining a highly reliable network environment, and its value in preventing disruptions is immeasurable.
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Ayobanji Iluyomade - PeerSpot reviewer
The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features
We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BlueCat Infrastructure Assurance provides excellent analytic capabilities for early problem detection, offering beneficial diagnostic information and actionable remediation steps."
"Thanks to BlueCat, we have not experienced any downtime in the past two years."
"The most valuable aspects of BlueCat Infrastructure Assurance are remote commands, a core functionality for us, and automated remediation options."
"BlueCat Infrastructure Assurance's most valuable feature is its ability to analyze integrity and perform interrogations, providing alerts based on configurable thresholds."
"BlueCat's solution has been instrumental in maintaining a highly reliable network environment, and its value in preventing disruptions is immeasurable."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"It is very helpful to be able to apply rule-based routing to alerts."
"It is a scalable solution."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
More BMC TrueSight pros
 

Cons

"BlueCat Infrastructure Assurance does not support all network security devices."
"Considering that some of our junior engineers have limited coding expertise, incorporating features that assist in query construction or provide clear textual translations of code would be valuable."
"Considering that some of our junior engineers have limited coding expertise, incorporating features that assist in query construction or provide clear textual translations of code would be valuable."
"BlueCat Infrastructure Assurance does not support all network security devices."
"We would greatly benefit from expanded BlueCat integrations, particularly through a robust API ingestion system that allows for custom integrations with other systems. Ideally, this would include a user-friendly message queue system that facilitates communication between BlueCat and any external system via APIs."
"The solution is a little obsolete."
"BMC's online documentation is often incorrect or incomplete."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"More modules for less popular applications and better documentation."
"The solution is overly complex."
"The product must provide more AI capabilities."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
More BMC TrueSight cons
 

Pricing and Cost Advice

"BlueCat Infrastructure Assurance meets our budget requirements."
"The pricing for BlueCat Infrastructure Assurance is fairly comparable."
"BlueCat Infrastructure Assurance is reasonably priced."
"Other products are more expensive than BMC TrueSight."
"Pricing is very high."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."
More BMC TrueSight pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
26%
Computer Software Company
12%
Retailer
7%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise24
 

Questions from the Community

What is your experience regarding pricing and costs for BlueCat Infrastructure Assurance (BCIA)?
BlueCat Infrastructure Assurance is reasonably priced.
See all answers
What needs improvement with BlueCat Infrastructure Assurance (BCIA)?
BlueCat Infrastructure Assurance does not support all network security devices. We currently use BlueCat Infrastructure Assurance on-premises, but it lacks the AI capabilities that are becoming inc...
See all answers
What is your primary use case for BlueCat Infrastructure Assurance (BCIA)?
My organization comprises a financial institution and a technology company. BlueCat Infrastructure Assurance, an internal service, helps accurately pinpoint issues within our systems.
See all answers
What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
See all answers
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
See all answers
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
See all answers
 

Comparisons

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More BMC TrueSight Competitors
 

Product Reports

Buyer's Guide
BlueCat Infrastructure Assurance (BCIA)
October 2025
BlueCat Infrastructure Assurance (BCIA) reportDownload BlueCat Infrastructure Assurance (BCIA) product report
Buyer's Guide
BMC TrueSight
October 2025
BMC TrueSight reportDownload BMC TrueSight product report
 

Also Known As

Indeni
ProactiveNet, TrueSight Operations Management
 

Overview

BlueCat Infrastructure Assurance (BCIA) is a proactive monitoring and automation solution. Think of it as a virtual DDI expert, on duty 24/7. Infrastructure Assurance provides deep visibility into BlueCat Integrity enterprise environments, including its key BlueCat Address Manager and BlueCat DNS/DHCP Server (BDDS) components. It proactively interrogates your systems to ensure they are healthy. Should it find an issue, the platform flags it, generates an alert, and provides a list of recommended remediation steps that admins can take.
BlueCat

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

  • Robust Event Management: Offers efficient handling of events.
  • Seamless Integration: Integrates easily with existing systems.
  • Comprehensive Monitoring: Supports hardware to cloud infrastructure.
  • Centralized Console: Simplifies management processes.
  • Automated Triage: Standardizes alerts for better efficiency.
  • Proactive Monitoring: Improves forecasting and issue prevention.
  • Capacity Optimization: Efficiently manages resources.
  • Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

  • Enhanced Proactive Management: Reduces downtime through efficient monitoring.
  • Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
  • Effective Integration: Blends well with other tools and platforms.
  • Resource Efficiency: Optimizes use of infrastructure and servers.
  • Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix
 

Sample Customers

MasterCard, Bloomberg, Comcast, Office Depot, O'Reilly Auto Parts, Prudential, Wyndham Worldwide, iRobot, Leumi, Pelephone, Sheetz, Travelex
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Buyer's Guide
BMC TrueSight vs. BlueCat Infrastructure Assurance (BCIA)
September 2025
Free Report: BMC TrueSight vs. BlueCat Infrastructure Assurance (BCIA)
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