We performed a comparison between Bloomfire and Freshdesk based on real PeerSpot user reviews.Find out what your peers are saying about Atlassian, Zendesk, Freshworks and others in Knowledge Management Software.
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Banish knowledge silos and empower team members to make decisions with confidence. Bloomfire makes it easy to share, find, and collaborate on the knowledge that exists across your organization.
Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.
The solution is designed to automate agent workflows and resolve routine questions using AI and bots. Freshdesk allows managers to prioritize, categorize, and assign tickets to their agents, making it easy for them to collaborate and quickly respond to customers.
Freshdesk Features and Benefits
Some of the solution's top features and benefits include:
Reviews from Real Users
Freshdesk stands out among its competitors for a number of reasons. Two major ones are its effective ticketing system and its intuitive interface.
Deepak B., an application manager, writes, “Freshdesk has allowed us to measure and track the response and resolution time of tickets which has been reduced from seven to eight hours down to 30 minutes to one hour. This information is valuable for board meetings.”
Bloomfire is ranked 24th in Knowledge Management Software while Freshdesk is ranked 3rd in Knowledge Management Software with 11 reviews. Bloomfire is rated 0.0, while Freshdesk is rated 8.4. On the other hand, the top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions, but not suitable if you are trying to solve problems and use assets". Bloomfire is most compared with , whereas Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, ManageEngine ServiceDesk Plus and BMC Helix ITSM.
See our list of best Knowledge Management Software vendors.
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