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Bitrix24 vs SugarCRM Platform comparison

Bitrix24 and SugarCRM are both solutions in the CRM category. Bitrix24 is ranked #11 with an average rating of 8.0, while SugarCRM is ranked #24 with an average rating of 8.5. Bitrix24 holds a 2.1% mindshare in CRM, compared to SugarCRM’s 0.5% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 50% of SugarCRM users who would recommend it.
Bitrix24
Read 20 Bitrix24 reviews
  • 796 Views
  • 623 Comparison Views
90% willing to recommend
SugarCRM Platform
Read 12 SugarCRM Platform reviews
  • 347 Views
  • 164 Comparison Views
50% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

SugarCRM Platform and Bitrix24 are competing CRM solutions. SugarCRM has an edge with its customization and dedicated support, while Bitrix24 offers a comprehensive platform with extensive features.

Features: SugarCRM offers advanced customization, automation tools, and integration capabilities, positioning it as ideal for tailored CRM experiences. Bitrix24 provides a suite of tools, including project management, communication, and collaboration features, appealing to businesses requiring versatile functionality.

Room for Improvement: SugarCRM may improve by simplifying its deployment process, offering more intuitive interfaces, and enhancing third-party integrations. Bitrix24 could enhance its marketing strategies, streamline user interfaces, and improve its reporting capabilities for broader market appeal.

Ease of Deployment and Customer Service: SugarCRM requires technical expertise for deployment, offering strong support and a personalized approach. Bitrix24 delivers straightforward cloud deployment with a focus on self-service, aligning well with businesses seeking rapid implementation.

Pricing and ROI: SugarCRM generally has a higher setup cost due to customization and support services but promises substantial ROI through tailored solutions. Bitrix24 offers a cost-effective option with scalable pricing from free to enterprise tiers, delivering excellent ROI for budget-conscious businesses.

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To learn more, read our detailed Bitrix24 vs. SugarCRM Platform Report (Updated: April 2025).
Buyer's Guide
Bitrix24 vs. SugarCRM Platform
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitrix24
Ranking in CRM
11th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Project Management Software (13th), Enterprise Social Software (5th)
SugarCRM Platform
Ranking in CRM
24th
Average Rating
7.0
Reviews Sentiment
6.5
Number of Reviews
12
Ranking in other categories
CRM Customer Engagement Centers (8th), Marketing Automation (8th), Sales Force Automation (9th)
 

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Bitrix24 is 2.1%, up from 2.1% compared to the previous year. The mindshare of SugarCRM Platform is 0.5%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
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Styliana Araouzou - PeerSpot reviewer
Customizable, easy to configure, and reliable
My company is considered a customer and an end-user. I'm not sure which version of the solution we're using right now. It's a company that offers lots of user manuals and you can find most of your stuff there before starting development. I'd advise potential new users to go through everything. I would rate the solution an eight out of ten. By default, it comes with a really good model where you can start working with it without having a lot of developers in your team. It's a system that includes everything related to the client and you can see everything under one screen without having a different product or system. It's been great, for the most part.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"It's a very easy-to-use product."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"Bitrix24 is a user-friendly solution that is easy to use."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
More Bitrix24 pros
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"It has sales email campaigns, plus integration with Active Directory."
"The most valuable aspect of this solution is its low cost."
"It works well with Jira. You can customize it to fit your needs."
 

Cons

"We didn't have the ability to customize the solution."
"There is a need for better integration with ERP solutions."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"Bitrix24’s interface needs to be improved."
"The solution’s performance could be made faster."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"We need full ERP integration to take all our processes in one platform."
More Bitrix24 cons
"You cannot include all your entities under one instance at the moment."
"I would like to see more integration on a mobile platform in the next release."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"I would appreciate it if SugarCRM could support us in on-premise implementation."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
 

Pricing and Cost Advice

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
"The pricing for this program is reasonable."
"Bitrix24 used to be cheaper, but now it's getting expensive."
"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."
"We were using the free version which was really limited in terms of functionality."
"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
"The solution's pricing is quite average and not expensive."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."
More Bitrix24 pricing and cost advice
"Licensing fees are paid on a yearly basis."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Comms Service Provider
11%
Government
8%
Retailer
6%
Educational Organization
27%
Engineering Company
16%
Computer Software Company
14%
Real Estate/Law Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
See all answers
What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
See all answers
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
See all answers
What do you like most about Sugar Enterprise?
The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards.
See all answers
What is your experience regarding pricing and costs for Sugar Enterprise?
All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.
See all answers
What needs improvement with Sugar Enterprise?
The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...
See all answers
 

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Product Reports

Buyer's Guide
Bitrix24
May 2025
Bitrix24 reportDownload Bitrix24 product report
Buyer's Guide
SugarCRM Platform
April 2025
SugarCRM Platform reportDownload SugarCRM Platform product report
 

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

SugarCRM
 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
Buyer's Guide
Bitrix24 vs. SugarCRM Platform
April 2025
Free Report: Bitrix24 vs. SugarCRM Platform
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