Bitrix24 vs SugarCRM Platform comparison

Bitrix24 and SugarCRM are both solutions in the CRM category. Bitrix24 is ranked #24 with an average rating of 7.5, while SugarCRM is ranked #25 with an average rating of 7.0. Bitrix24 holds a 0.9% mindshare in CRM, compared to SugarCRM’s 0.8% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 50% of SugarCRM users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

1,881 Views
1,110 Comparison Views

90% willing to recommend

SugarCRM Platform

Read 12 SugarCRM Platform reviews

1,298 Views
935 Comparison Views

50% willing to recommend

Bitrix24

SugarCRM Platform

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Executive SummaryUpdated on Dec 19, 2024

SugarCRM Platform and Bitrix24 are competing CRM solutions. SugarCRM has an edge with its customization and dedicated support, while Bitrix24 offers a comprehensive platform with extensive features.

Features: SugarCRM offers advanced customization, automation tools, and integration capabilities, positioning it as ideal for tailored CRM experiences. Bitrix24 provides a suite of tools, including project management, communication, and collaboration features, appealing to businesses requiring versatile functionality.

Room for Improvement: SugarCRM may improve by simplifying its deployment process, offering more intuitive interfaces, and enhancing third-party integrations. Bitrix24 could enhance its marketing strategies, streamline user interfaces, and improve its reporting capabilities for broader market appeal.

Ease of Deployment and Customer Service: SugarCRM requires technical expertise for deployment, offering strong support and a personalized approach. Bitrix24 delivers straightforward cloud deployment with a focus on self-service, aligning well with businesses seeking rapid implementation.

Pricing and ROI: SugarCRM generally has a higher setup cost due to customization and support services but promises substantial ROI through tailored solutions. Bitrix24 offers a cost-effective option with scalable pricing from free to enterprise tiers, delivering excellent ROI for budget-conscious businesses.

To learn more, read our detailed Bitrix24 vs. SugarCRM Platform Report (Updated: December 2025).

Buyer's Guide

Bitrix24 vs. SugarCRM Platform

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

24th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (18th), Enterprise Social Software (15th)

SugarCRM Platform

Ranking in CRM

25th

Average Rating

7.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (11th), Marketing Automation (10th), Sales Force Automation (6th)

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Bitrix24 is 0.9%, down from 1.9% compared to the previous year. The mindshare of SugarCRM Platform is 0.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Bitrix24	0.9%
SugarCRM Platform	0.8%
Other	98.3%

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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reviewer1345677

Senior Manager / IT Planning & Architecture Services at a comms service provider with 10,001+ employees

Easily customizable, automation enhances the marketing campaigns but support is the main hiccup for us

It has been effective in managing customer relationships. It has sales email campaigns, plus integration with Active Directory. And there are centralized reports for the CEO and the general managers. We work with automation for these marketing and email campaigns. It sends out emails to prospective customers related to sales offers automatically. And it copies the sales team so that they can follow up. They are tracking the sales leads. So, the automation within SugarCRM enhances the marketing campaigns. For now, my work is done because I am the IT strategy and planning manager. I just try to deliver the solution according to the requirements of the business. From my side, it's implemented already, the requirement related to the sales funnel. But if they have any other requirement from the business side, they will submit it to me, and then I will look for a suitable solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."

"Offers, a free version."

"The data interpretation feature in Bitrix24 is good."

"It's a very easy-to-use product."

"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."

"Bitrix24 is a user-friendly solution that is easy to use."

"The data entry functionality is excellent, and the pipeline views and filters are highly useful."

"I am impressed with the solution's ability to customize workflows."

More Bitrix24 pros

"It works well with Jira. You can customize it to fit your needs."

"It has sales email campaigns, plus integration with Active Directory."

"The most valuable aspect of this solution is its low cost."

"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."

"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."

"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."

Cons

"We didn't have the ability to customize the solution."

"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"The solution’s performance could be made faster."

"There is a need for better integration with ERP solutions."

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."

"The client interface is not very user-friendly."

More Bitrix24 cons

"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."

"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."

"I would like to see more integration on a mobile platform in the next release."

"You cannot include all your entities under one instance at the moment."

"It lacks customization, and this is the main reason that we are switching to a different solution."

"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."

"I would appreciate it if SugarCRM could support us in on-premise implementation."

Pricing and Cost Advice

"Bitrix24 used to be cheaper, but now it's getting expensive."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"Licenses are cheap compared to other solutions."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"The product's pricing is okay for me. It is not expensive."

"Price-wise, it is a very cheap solution."

More Bitrix24 pricing and cost advice

"Licensing fees are paid on a yearly basis."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Comms Service Provider

12%

Manufacturing Company

Retailer

Engineering Company

16%

Manufacturing Company

13%

Computer Software Company

10%

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	2

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

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What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

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What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What is your experience regarding pricing and costs for Sugar Enterprise?

All are almost the same pricing. Maybe the cheapest is Salesforce, I believe.

See all answers

What needs improvement with Sugar Enterprise?

The only challenge was that we implemented it in our on-premise data center instead of using it in the cloud. That was a little bit of a challenge. But it was overcome with the help of SugarCRM com...

See all answers

What advice do you have for others considering Sugar Enterprise?

To start with, SugarCRM is a very good platform. It's easy to implement and easily customizable. Might be later when you want to scale, then I would recommend Salesforce. Overall, I would rate it a...

See all answers

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Product Reports

Buyer's Guide

Bitrix24

January 2026

Download Bitrix24 product report

Buyer's Guide

SugarCRM Platform

January 2026

Download SugarCRM Platform product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

SugarCRM is a versatile CRM solution that facilitates communication and organization within a company. Its primary use case includes call and comment logging, account relation, customer detail storage, verification handling, transaction tracking, marketing material management, and payment transaction handling. The most valuable functionalities include customizable exports of graphics, statuses, complaints, and tasks, as well as its scalability, stability, and low cost. It integrates well with Jira and can be easily configured. The platform improves efficiency, productivity, collaboration, communication, and coordination within organizations, while also providing valuable insights and data analytics for informed decision-making.

SugarCRM

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor

Buyer's Guide

Bitrix24 vs. SugarCRM Platform

December 2025

Free Report: Bitrix24 vs. SugarCRM Platform

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