We performed a comparison between Bitrix24 and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is easy to use and very stable."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"The data interpretation feature in Bitrix24 is good."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"Bitrix24 is a user-friendly solution that is easy to use."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"It works well with Jira. You can customize it to fit your needs."
"The most valuable aspect of this solution is its low cost."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"I would like to see improvements with Bitrix24's marketing automation."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"The client interface is not very user-friendly."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"I would like to see more integration on a mobile platform in the next release."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"You cannot include all your entities under one instance at the moment."
"It lacks customization, and this is the main reason that we are switching to a different solution."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
Bitrix24 is ranked 11th in CRM with 18 reviews while SugarCRM Platform is ranked 29th in CRM with 11 reviews. Bitrix24 is rated 7.4, while SugarCRM Platform is rated 7.0. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Bitrix24 is most compared with Zoho CRM, Asana, Microsoft Dynamics CRM, HubSpot CRM and Odoo, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Bitrix24 vs. SugarCRM Platform report.
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