Try our new research platform with insights from 80,000+ expert users

Bitdefender GravityZone EDR vs Trend Micro Smart Protection comparison

Sponsored
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Cortex XDR offers cost-effective malware prevention, compliance, reduced operational costs, improved performance, and comprehensive threat identification.
Sentiment score
1.0
Bitdefender GravityZone EDR delivers positive ROI with reduced threat detection time, balanced pricing, and enhanced security for all organizations.
Sentiment score
3.5
Trend Micro Smart Protection offers positive ROI, emphasizing prevention, good returns, and brand protection over time, despite initial skepticism.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
Cyber Security Manager at Welab bank
Cortex XDR by Palo Alto Networks helps to reduce my total cost of ownership significantly.
Detection and Response Consultant at Inovasys
I have seen a return on investment with Cortex XDR by Palo Alto Networks, as this product is offered at a minimal cost, and we can find a good ROI from it.
Cyber Security Information Security Specialist at MHM Holding GmbH
 

Customer Service

Sentiment score
6.9
Cortex XDR's customer service receives mixed reviews, with experiences varying based on support plans and regional partner involvement.
Sentiment score
5.8
Bitdefender GravityZone EDR support is responsive and efficient, but users note communication barriers and multilingual support limitations.
Sentiment score
6.1
Trend Micro Smart Protection's customer service varies, with delays in some regions, especially for higher-tier issues.
The technical support from Palo Alto deserves a mark of ten because they reach out within an hour whenever assistance is needed.
Head of data centers at a non-profit with 10,001+ employees
There is no back and forth, and they know what we are asking for and come up with the best resolution for a solution.
Senior Process Expert at A.P. Moller - Maersk
If any of these services are missed, it becomes a problem in terms of support tickets, follow-up, or special configuration that needs to be done in the system.
Chief of IT Architecture at a financial services firm with 10,001+ employees
I would rate customer service and support as nine out of ten.
Products &Service Head; Head of IT at Wahl India
I have heard that their response time is pretty good, usually under 24 hours.
SOC Engineer at a outsourcing company with 10,001+ employees
The agent is very light, and it doesn't cause any issues on the machine.
Solutions Architect at a tech services company with 51-200 employees
I would rate their technical support a nine out of ten as it helps with every query.
Information Technology Service Desk Manager at a tech vendor with 5,001-10,000 employees
 

Scalability Issues

Sentiment score
7.5
Cortex XDR offers scalable, adaptable cloud-based security, supporting diverse workloads and smooth deployment across numerous endpoints and environments.
Sentiment score
6.6
Bitdefender GravityZone EDR scales efficiently across numerous endpoints, supporting diverse systems with some legacy support challenges.
Sentiment score
7.6
Trend Micro Smart Protection is scalable and adaptable across various sectors, though large expansions may require planning.
Cortex XDR by Palo Alto Networks can be expanded anytime by purchasing another license without any issues related to scalability.
Head of data centers at a non-profit with 10,001+ employees
I think scalability for Cortex XDR by Palo Alto Networks is good.
Threat Analyst II at a tech vendor with 1,001-5,000 employees
Mac is not supported.
SOC Engineer at a outsourcing company with 10,001+ employees
I would rate the scalability of Bitdefender EDR as nine out of ten.
Products &Service Head; Head of IT at Wahl India
 

Stability Issues

Sentiment score
8.0
Cortex XDR by Palo Alto Networks is stable, reliable under heavy loads, with few bugs and continuous performance improvements.
Sentiment score
6.6
Bitdefender GravityZone EDR is praised for stable performance, reliable protection, efficient processing, and effective large deployments without issues.
Sentiment score
7.7
Trend Micro Smart Protection is stable and reliable, with high scores and minor compatibility issues reported by some users.
Cortex remains fast and responsive, even with increasing data and alerts.
Final Year Student at Gitam University
The thresholds we've seen on our firewall boxes at some instances reached 80% to 85%, but even at that level of utilization, we don't observe any latency or any issues reported with respect to accessing the application.
Senior Process Expert at A.P. Moller - Maersk
Cortex XDR is stable, offering high quality and reliable performance.
Cyber Security Manager at Welab bank
If it were not stable, it could lead to inaccuracies in asset management data and increase incident response times if I cannot access the console during ongoing investigations.
SOC Engineer at a outsourcing company with 10,001+ employees
 

Room For Improvement

Cortex XDR needs UI simplification, improved integration, better reporting, and training, while users face high costs and configuration challenges.
Bitdefender GravityZone EDR needs improved usability, performance, integration, and support, with better resource management and customization options.
Trend Micro Smart Protection requires enhancements in integration, AI capabilities, usability, documentation, support, system compatibility, deployment, and security.
Improving reporting and dashboard customization, along with the addition of real-time and exportable reports, would help SOC teams greatly.
Final Year Student at Gitam University
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
Pre-Sales Architect at network techlab
If the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better.
Cyber Security Information Security Specialist at MHM Holding GmbH
The QUIC protocol, which is UDP-based and used by Facebook and WhatsApp, is a common demand from many clients.
Chief Technology Officer at BD Software Distribution Pvt Ltd
I would like to optimize the incident response area as well, especially when comparing my experience with CrowdStrike, which is relatively more responsive and easier to navigate when there are multiple hosts involved.
SOC Engineer at a outsourcing company with 10,001+ employees
When patching devices for updates, if a device is not switched on, it does not provide information dynamically.
Products &Service Head; Head of IT at Wahl India
We've experienced compatibility issues with Windows endpoint protection.
Security Architect at Kyndryl
Trend Micro Smart Protection has been discontinued because it uses Linux CentOS OS.
Information Technology Service Desk Manager at a tech vendor with 5,001-10,000 employees
 

Setup Cost

Cortex XDR is seen as an expensive yet flexible solution with scalable pricing varying from $20 to $90 per user.
Bitdefender GravityZone EDR is cost-effective with flexible pricing, offering discounts and negotiation options for enterprise buyers.
Trend Micro Smart Protection is seen as reasonably priced despite costs varying from 100 Euros to $15,000 annually.
The pricing on SentinelOne is far more reasonable and cheaper than Cortex XDR by Palo Alto Networks.
Consultant at a tech services company with 1,001-5,000 employees
I would say it is definitely not a cheap product, considering how mature it is and how scalable all Palo Alto products are together.
Senior Process Expert at A.P. Moller - Maersk
Cortex XDR is perceived as expensive by some customers, yet offers dynamic pricing.
Cyber Security Manager at Welab bank
The cost is reasonable, with the license costing approximately six to eight dollars per user.
Products &Service Head; Head of IT at Wahl India
However, their pricing is comparable to CrowdStrike.
Security Architect at Kyndryl
 

Valuable Features

Cortex XDR enhances threat detection and response with AI, seamless integration, and efficient threat intelligence for improved risk management.
Bitdefender GravityZone EDR excels in swift setup, security features, scalability, real-time updates, and seamless integration with various systems.
Trend Micro Smart Protection offers AI-driven endpoint security, seamless integration, ransomware protection, and light resource usage enhancing system efficiency.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
Cyber Security Manager at Welab bank
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
Pre-Sales Architect at network techlab
It includes machine learning to easily analyze data and detect complex threats across endpoints, networks, or clouds.
Final Year Student at Gitam University
Real-time monitoring has helped our organization by providing 24/7 oversight, which is handled by the monitoring team.
SOC Engineer at a outsourcing company with 10,001+ employees
The features I find most effective for threat detection include centralized control policy distribution.
Products &Service Head; Head of IT at Wahl India
The most effective features of Trend Micro Smart Protection are its antivirus and malware capabilities.
Security Architect at Kyndryl
The most valuable features and functionalities in Deep Discovery are that it is used for monitoring malicious traffic, and it operates down to the firewall and inspects any malicious traffic.
Information Technology Service Desk Manager at a tech vendor with 5,001-10,000 employees
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
105
Ranking in other categories
Endpoint Protection Platform (EPP) (5th), Endpoint Detection and Response (EDR) (8th), Extended Detection and Response (XDR) (7th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (2nd)
Bitdefender GravityZone EDR
Average Rating
8.4
Reviews Sentiment
6.2
Number of Reviews
62
Ranking in other categories
Endpoint Detection and Response (EDR) (19th)
Trend Micro Smart Protection
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
45
Ranking in other categories
Endpoint Protection Platform (EPP) (32nd)
 

Mindshare comparison

Endpoint Detection and Response (EDR) Market Share Distribution
ProductMarket Share (%)
Bitdefender GravityZone EDR2.0%
CrowdStrike Falcon8.7%
Microsoft Defender for Endpoint7.3%
Other82.0%
Endpoint Detection and Response (EDR)
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Trend Micro Smart Protection0.9%
Microsoft Defender for Endpoint7.8%
CrowdStrike Falcon6.7%
Other84.6%
Endpoint Protection Platform (EPP)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
HarshBhardiya - PeerSpot reviewer
SOC Engineer at a outsourcing company with 10,001+ employees
Provides detailed event investigation and endpoint control but needs better Mac support and UI improvements
I find the advanced behavioral analytics feature in Bitdefender GravityZone EDR a little gimmicky, as I don't usually find much use for it. The advanced behavioral analytics feature needs to be optimized to be more user-friendly and easier to work with. We don't specifically look for the customizable dashboards within Bitdefender GravityZone EDR; rather, we get the logs on our SIEM solution, QRadar, where we have created the dashboards. We also have Tableau and Power BI, so we don't utilize any dashboards on the EDR front. I would like to optimize the incident response area as well, especially when comparing my experience with CrowdStrike, which is relatively more responsive and easier to navigate when there are multiple hosts involved. Other areas of improvement for Bitdefender GravityZone EDR include its lack of support for Mac devices.
reviewer2759025 - PeerSpot reviewer
Information Technology Service Desk Manager at a tech vendor with 5,001-10,000 employees
Deep traffic inspection has strengthened threat detection and provides smooth zero day protection
I have been dealing with Deep Discovery that inspects incoming and outgoing traffic, and it is used for packet filtering. The most valuable features and functionalities in Deep Discovery are that it is used for monitoring malicious traffic, and it operates down to the firewall and inspects any malicious traffic. I have used Deep Discovery's sandbox analysis feature. The sandboxing feature helps our threat detection efforts as it internally inspects the malicious data and holds it in the sandbox, and after the analysis, the file is quarantined. I evaluate Deep Discovery's real-time visibility on network traffic as a better solution for inspecting traffic. In incident response, Deep Discovery captures zero-day threats easily and provides the best visibility on the console. I assess the effectiveness of Trend Micro's real-time analysis in my defense strategy as good, as it does not disturb any work and operates very smoothly in the background without any utilization.
report
Use our free recommendation engine to learn which Endpoint Detection and Response (EDR) solutions are best for your needs.
882,606 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
8%
Comms Service Provider
6%
Comms Service Provider
13%
Computer Software Company
8%
Manufacturing Company
7%
University
6%
Performing Arts
11%
Manufacturing Company
11%
Computer Software Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business42
Midsize Enterprise21
Large Enterprise47
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise9
Large Enterprise11
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise14
Large Enterprise17
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your experience regarding pricing and costs for Bitdefender GravityZone Ultra?
The cost is reasonable, with the license costing approximately six to eight dollars per user.
What needs improvement with Bitdefender GravityZone Ultra?
I find the advanced behavioral analytics feature in Bitdefender GravityZone EDR a little gimmicky, as I don't usually...
What do you like most about Trend Micro Smart Protection?
The tool offers centralized security management. The tool's deployment is flexible.
What is your experience regarding pricing and costs for Trend Micro Smart Protection?
I find that Trend Micro Smart Protection is affordable; I don't think it can be quite expensive.
What needs improvement with Trend Micro Smart Protection?
Technical support needs to be improved. We had a customer move from Trend Micro because they didn't the support. Both...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Bitdefender GravityZone Ultra, Bitdefender GravityZone
Trend Micro Smart Protection Complete
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Mentor Graphics, Rudersdal Kommune
Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen
Find out what your peers are saying about Bitdefender GravityZone EDR vs. Trend Micro Smart Protection and other solutions. Updated: March 2020.
882,606 professionals have used our research since 2012.