BigPanda vs xMatters comparison

Why PeerSpot?

BigPanda and Everbridge are both solutions in the IT Alerting and Incident Management category. BigPanda is ranked #9 with an average rating of 8.3, while Everbridge is ranked #12. BigPanda holds a 2.7% mindshare in IMS, compared to Everbridge’s 4.2% mindshare. Additionally, 85% of BigPanda users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

BigPanda

Read 20 BigPanda reviews

5,173 Views
1,397 Comparison Views

85% willing to recommend

xMatters

Read 31 xMatters reviews

3,275 Views
2,915 Comparison Views

96% willing to recommend

BigPanda

xMatters

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

BigPanda and xMatters are both designed to enhance IT operations and incident management. BigPanda shines with its advanced analytics, while xMatters offers a comprehensive automation toolkit and may provide more value with its broader feature set.

Features: BigPanda distinguishes itself with AI-driven incident response, real-time analytics for root cause analysis, and a focus on incident context. xMatters excels in automation and integration, providing seamless connectivity across diverse platforms and expansive workflow automation.

Room for Improvement: BigPanda can enhance its deployment flexibility and simplify systems integration to improve user experience. Additionally, BigPanda might consider expanding its feature set to better compete with xMatters. xMatters could focus on refining its user interface for ease of use, improving customization options, and enhancing documentation to support complex configurations.

Ease of Deployment and Customer Service: xMatters benefits from a flexible deployment model that fits easily into various IT environments, supported by strong documentation and customer service. BigPanda offers reliable customer support, but deployment demands a detailed understanding of systems integration.

Pricing and ROI: BigPanda may involve higher initial costs but offers substantial ROI through efficient incident resolution. xMatters provides competitive pricing with ROI driven by operational savings from its automation efficiencies. While BigPanda focuses on analytics for returns, xMatters provides cost-effective solutions enhancing ROI via automation.

To learn more, read our detailed BigPanda vs. xMatters Report (Updated: September 2026).

Buyer's Guide

BigPanda vs. xMatters

September 2026

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Helped 916,117 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BigPanda

Ranking in IT Alerting and Incident Management

9th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (21st), AIOps (10th)

xMatters

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 2.7%, down from 4.4% compared to the previous year. The mindshare of xMatters is 4.2%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
BigPanda	2.7%
xMatters	4.2%
Other	93.1%

IT Alerting and Incident Management

Featured Reviews

Michael Wenn

CEO / Co-Founder at Aiops ltd

Automated incident workflows have reduced alert noise and now improve response efficiency

In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture."

"One of the most valuable features of BigPanda is its user-friendly interface."

"The program is very stable."

"BigPanda is great in that it notifies us of problems as well as where they were triggered."

"The most valuable feature is the dashboard."

"The most valuable features of BigPanda include event deduplication, correlations, and enrichment, which reduce the noise in the environment."

"The main thing that we like about BigPanda is the user interface."

"If you're looking for a SaaS which truly believes in software as a service, BigPanda is definitely the solution to go for."

More BigPanda pros

"The feature that I have found to be most valuable is the entire alert notification configuration, having an external system to trigger events that will process the alert to the supporting team. If a system is down, then you need to get it attention. Sometimes, it cannot wait until the next day. Therefore, how xMatters provides this type of integration is critical."

"The most valuable feature is the automation because it reduces the demand on resources."

"Support has been great. They responded very quickly to all the support cases that I have submitted."

"Overall, it's a very capable tool and if you keep working at it, it will do what you need it to do."

"The integration possibilities that xMatters offers are very good, with a lot of integrations built within the applications that are just plug and play, which is massively beneficial for us."

"By adding the ServiceNow integration, we have been able to page support groups for critical incidents and move scheduling from ServiceNow into xMatters, offering more control to our support groups."

"Since I've been here, problems get resolved faster because of xMatters' automated notifications and the ease of use, people can send out notifications and get together faster to solve problems."

"It has been a good journey over the last three years, getting more details about, and insights into, the product."

More xMatters pros

Cons

"Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."

"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."

"Logic Monitor has a slightly different and better version of agentic AI."

"The cost of this product is too high compared to New Relic."

"We had to use a partner for the deployment."

"I am not sure if we can pull reports of bulk incidents in different formats like PDF, Excel, or CSV. This feature would allow us to extract monthly incident reports similar to ServiceNow."

"Lacks sufficient dashboard features."

"The solution could improve by having better integration."

More BigPanda cons

"Additional built-in integrations with other applications would be an area of improvement."

"The REST API is still missing some important functionality, which we require."

"The user interface could be more intuitive. Once you know what you're doing, you're fine. However, if you don't know where to start then it can be a bit difficult to figure out how to make it work and how it will function together with different tools in the Flow Designer."

"The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes."

"I would like xMatters to provide users with the capability of administering it on their own. I do a lot of hand-holding with them."

"In terms of intuitiveness and flexibility of xMatters when it comes to customizing on-call schedules, rotations, and escalations, for me, as an IT professional, setting it up isn't that big of a deal, but I understand that some people struggle with it because when you get wrapped up into it. You can get lost. It's not super complex, but it's complicated enough to the point where you can say that you should have done it another way. The shift part can be confusing for some people. In that respect, one of the shortcomings my team has found is when we have to add another person, such as a new hire, to xMatters, we can't add them to a group within xMatters without having to put them on a shift. If we put them in a group, they have to be on-call. We can create their account, and then they're just out there in limbo until their team says, "You have to be on this shift." One piece of feedback for xMatters is to figure out how to have manageable groups so that they're contactable from xMatters. They do not necessarily have to be on a shift right from the start or at all for that matter."

"What I would like it to do is tell me anytime there is a P1 incident, except when the ticket is assigned to this team or when this word is in the summary, but there is no exclusion option. I have been complaining about this for a couple years. At one point, we created a ticket for this with the developers to review. I assume that once enough people complain about it, they will bump it up in priority to work on. However, if not enough people think it is an issue, then they prioritize their work and work on other features and functionality. However, this is something that has been challenging for us because we have needed to find ways to work around it or just deal with it. So, I would love to see an exclusion option."

"Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are criteria for setting up and targeting a group of people that meet specific criteria. The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process. The attributes that create the criteria for dynamic teams can only be altered via the Web UI. So, if you want to create a new dynamic team in a mature xMatters environment (one that is already populated with hundreds of users), and you want to add, say, 100 users to that dynamic team, you have to do it manually."

More xMatters cons

Pricing and Cost Advice

"The price of BigPanda is in the middle compared to other solutions."

"BigPanda is cheaper than the competitors."

"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."

"We pay $200,000 USD per year."

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."

"xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization."

"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."

"The features they provide, versus the cost, are pretty good."

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

"The pricing is too high... we procured 150 licenses and we have almost 1,500 users in IT. We had to come up with a few ideas for determining which users get a license and which users don't need one. Due to the limitation of the number of licenses, we were unable to integrate the user profiles with Active Directory."

"xMatters is pricey, but you have to consider what a critical incident costs your organization."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Manufacturing Company

Outsourcing Company

Healthcare Company

Financial Services Firm

13%

Construction Company

10%

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What is your experience regarding pricing and costs for BigPanda?

Regarding extra expenses, I pay more for communication and do not incur costs for another dashboard perspective, but there are indirect costs related to managing open-source products, leading to re...

See all answers

What needs improvement with BigPanda?

Something that comes to mind regarding improvements is communication, as I rely heavily on another tool. If BigPanda could provide communication capabilities beyond just sending notifications—such ...

See all answers

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Product Reports

Buyer's Guide

BigPanda

October 2026

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Buyer's Guide

xMatters

September 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

BigPanda enhances incident management through root cause analysis, alert deduplication, and event correlation. The AI-driven platform is designed for environments with high alert volumes, providing insights for data-driven decisions and seamless integration with tools like ServiceNow and Teams.

BigPanda addresses the complexities of incident management by offering an AI-focused approach to anomaly detection. Automation improves response times, while unified analytics supports informed decision-making. Despite AI integration and usability needing enhancement, the platform simplifies observability and ticketing through integrations with New Relic and Slack. Features like enrichment mapping and unified search improve functionality, though reporting and visualization aspects require development.

What are the key features of BigPanda?

Root Cause Analysis: Efficient identification of the sources of incidents.
Alert Deduplication: Reduces alert noise by consolidating duplicates.
Event Correlation: Connects related alerts for easier incident management.
Automation: Streamlines processes for faster response times.
Seamless Integration: Connects with tools like ServiceNow and Teams.

What benefits or ROI can users find in reviews?

Increased Efficiency: Automates incident management tasks.
Operational Insights: Provides valuable analytics for strategic decisions.
Improved Collaboration: Integrates notifications with Slack and other platforms.
Reduced Alert Fatigue: Deduplication and suppression improve focus on critical issues.

BigPanda is widely implemented in industries focusing on observability and predictive analysis, providing efficient alert processing and incident management. Users utilize its capabilities to seamlessly integrate with solutions like Dynatrace, particularly in environments that handle high volumes of alerts, ensuring effective notification delivery through various platforms.

BigPanda

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

BigPanda vs. xMatters

September 2026

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