BigPanda vs xMatters comparison

BigPanda and Everbridge are both solutions in the IT Alerting and Incident Management category. BigPanda is ranked #9 with an average rating of 8.3, while Everbridge is ranked #13. BigPanda holds a 2.7% mindshare in IMS, compared to Everbridge’s 4.4% mindshare. Additionally, 85% of BigPanda users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

BigPanda

Read 20 BigPanda reviews

4,540 Views
1,135 Comparison Views

85% willing to recommend

xMatters

Read 31 xMatters reviews

2,813 Views
2,504 Comparison Views

96% willing to recommend

BigPanda

xMatters

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

BigPanda and xMatters are both designed to enhance IT operations and incident management. BigPanda shines with its advanced analytics, while xMatters offers a comprehensive automation toolkit and may provide more value with its broader feature set.

Features: BigPanda distinguishes itself with AI-driven incident response, real-time analytics for root cause analysis, and a focus on incident context. xMatters excels in automation and integration, providing seamless connectivity across diverse platforms and expansive workflow automation.

Room for Improvement: BigPanda can enhance its deployment flexibility and simplify systems integration to improve user experience. Additionally, BigPanda might consider expanding its feature set to better compete with xMatters. xMatters could focus on refining its user interface for ease of use, improving customization options, and enhancing documentation to support complex configurations.

Ease of Deployment and Customer Service: xMatters benefits from a flexible deployment model that fits easily into various IT environments, supported by strong documentation and customer service. BigPanda offers reliable customer support, but deployment demands a detailed understanding of systems integration.

Pricing and ROI: BigPanda may involve higher initial costs but offers substantial ROI through efficient incident resolution. xMatters provides competitive pricing with ROI driven by operational savings from its automation efficiencies. While BigPanda focuses on analytics for returns, xMatters provides cost-effective solutions enhancing ROI via automation.

To learn more, read our detailed BigPanda vs. xMatters Report (Updated: June 2026).

Buyer's Guide

BigPanda vs. xMatters

June 2026

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Helped 908,858 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BigPanda

Ranking in IT Alerting and Incident Management

9th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (21st), AIOps (9th)

xMatters

Ranking in IT Alerting and Incident Management

13th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 2.7%, down from 4.7% compared to the previous year. The mindshare of xMatters is 4.4%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
BigPanda	2.7%
xMatters	4.4%
Other	92.9%

IT Alerting and Incident Management

Featured Reviews

Michael Wenn

CEO / Co-Founder at Aiops ltd

Automated incident workflows have reduced alert noise and now improve response efficiency

In my opinion, the best feature of BigPanda is its speed in terms of deployment. It has very strong integration with all of the major platforms and workflows that organizations need. The biggest customers are enterprises like HSBC and Barclays. Implementing something effective for them that dramatically reduces meantime to repair and the number of incidents is substantially difficult, as projects can often extend three years with very small results. BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools. It enhances existing systems to provide actionable intelligence for business solutions.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality."

"The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding."

"BigPanda integrates well with other solutions, such as WatchGuard,"

"Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture."

"I rate BigPanda nine out of ten."

"BigPanda is different; it is a tool relied on by many enterprises, fitting over existing toolsets rather than trying to replace them, which makes it non-competitive to many existing alerts and monitoring tools."

"A user-friendly solution."

"Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in."

More BigPanda pros

"Through one tool, we're able to generate email notifications, voice notifications, mobile push notifications, Slack channel notifications, all managed from one place, simple and easy to use. People are able to join the conference bridge directly from the phone call by pressing one button instead of having to dial into a bridge and remember a conference code."

"This has made it much easier to send notifications to a group or individual, as you just need to know the name and the message to send."

"I don't think I've ever had a complaint about it; xMatters just works."

"It has improved our time to respond; prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem, and now it's down to minutes."

"It is an efficient way to deliver communication to a large number of users across a number of different applications."

"For our major incident management, it has expanded what we can do in terms of the format of the communication. People can subscribe, and they can receive delivery on multiple platforms, whether it's a voice message, email, or mobile app message. It enables us to deliver the right communication to the right people in the format they want."

"xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add personal devices etc. It's a much more flexible solution than ServiceNow, the in-house tool we also evaluated."

"Simple features create flow sets and build APIs for integrations."

More xMatters pros

Cons

"BigPanda could improve by syncing its threshold settings with Dynatrace to align with users' familiarity."

"BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage."

"The usability needs to improve, because it is a pure code environment."

"The planned maintenance feature in BigPanda needs enhancements due to its limited scheduling options."

"BigPanda can improve the correlations. We didn't see any big value."

"BigPanda sometimes creates false incidents and workarounds, causing financial disturbances because we pay for each incident."

"We had to use a partner for the deployment."

"The UI for this solution could be improved. It is very hard to find what you are looking for."

More BigPanda cons

"A lot of the issues that we've had have already been addressed. However, they could be clearer with the actual throughput and the costs. The throughput that we signed up for was a lot lower than what we needed, and we had to pay a lot more to get the throughput that we needed."

"We cannot go back in time to check out the previous schedules that we had. We can only see them moving forward. I wish we were able to go back and see the previous schedules that we had. That's the biggest thing."

"This is our biggest issue: licensing."

"They could make the product more customizable."

"I've asked for the ability to have tags on groups, and for dynamic lists, meaning the ability to pull data from another location and use it in xMatters dynamically. Right now, for example, if I have a form and want to populate a list, it's a manual process. I have to copy and paste the list items."

"They recently released an incident module that allows users, or at least teams, to track major incidents and other things, and you can send out communication via that one webpage. You can engage on-call teams and communicate to stakeholders as well, but one thing that is missing there is a group chat. If there is a group chat on the same webpage that all of the support teams could use, it would be a one-stop shop that all of the major incident managers would use as their product to manage a major incident. Without that, at the moment, they are mainly referring to teams and then adding data into xMatters as and when they can."

"What I would like it to do is tell me anytime there is a P1 incident, except when the ticket is assigned to this team or when this word is in the summary, but there is no exclusion option. I have been complaining about this for a couple years. At one point, we created a ticket for this with the developers to review. I assume that once enough people complain about it, they will bump it up in priority to work on. However, if not enough people think it is an issue, then they prioritize their work and work on other features and functionality. However, this is something that has been challenging for us because we have needed to find ways to work around it or just deal with it. So, I would love to see an exclusion option."

"While they do have an extensive library of integrations, sometimes those integrations or custom integrations, require a more technical level of expertise in products outside of xMatters, such as Java."

More xMatters cons

Pricing and Cost Advice

"We pay $200,000 USD per year."

"They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."

"The price of BigPanda is in the middle compared to other solutions."

"BigPanda is cheaper than the competitors."

"xMatters is pricey, but you have to consider what a critical incident costs your organization."

"The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running."

"The features they provide, versus the cost, are pretty good."

"I do not think it is worth the value."

"I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money."

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

"The pricing is too high... we procured 150 licenses and we have almost 1,500 users in IT. We had to come up with a few ideas for determining which users get a license and which users don't need one. Due to the limitation of the number of licenses, we were unable to integrate the user profiles with Active Directory."

"If the licensing were cheaper, our customer might buy more."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

24%

Manufacturing Company

10%

Outsourcing Company

Healthcare Company

Financial Services Firm

11%

Construction Company

10%

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What is your experience regarding pricing and costs for BigPanda?

Regarding extra expenses, I pay more for communication and do not incur costs for another dashboard perspective, but there are indirect costs related to managing open-source products, leading to re...

See all answers

What needs improvement with BigPanda?

Something that comes to mind regarding improvements is communication, as I rely heavily on another tool. If BigPanda could provide communication capabilities beyond just sending notifications—such ...

See all answers

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Product Reports

Buyer's Guide

BigPanda

August 2026

Download BigPanda product report

Buyer's Guide

xMatters

July 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

BigPanda enhances incident management through root cause analysis, alert deduplication, and event correlation. The AI-driven platform is designed for environments with high alert volumes, providing insights for data-driven decisions and seamless integration with tools like ServiceNow and Teams.

BigPanda addresses the complexities of incident management by offering an AI-focused approach to anomaly detection. Automation improves response times, while unified analytics supports informed decision-making. Despite AI integration and usability needing enhancement, the platform simplifies observability and ticketing through integrations with New Relic and Slack. Features like enrichment mapping and unified search improve functionality, though reporting and visualization aspects require development.

What are the key features of BigPanda?

Root Cause Analysis: Efficient identification of the sources of incidents.
Alert Deduplication: Reduces alert noise by consolidating duplicates.
Event Correlation: Connects related alerts for easier incident management.
Automation: Streamlines processes for faster response times.
Seamless Integration: Connects with tools like ServiceNow and Teams.

What benefits or ROI can users find in reviews?

Increased Efficiency: Automates incident management tasks.
Operational Insights: Provides valuable analytics for strategic decisions.
Improved Collaboration: Integrates notifications with Slack and other platforms.
Reduced Alert Fatigue: Deduplication and suppression improve focus on critical issues.

BigPanda is widely implemented in industries focusing on observability and predictive analysis, providing efficient alert processing and incident management. Users utilize its capabilities to seamlessly integrate with solutions like Dynatrace, particularly in environments that handle high volumes of alerts, ensuring effective notification delivery through various platforms.

BigPanda

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

BigPanda vs. xMatters

June 2026

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