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BigFix vs Heimdal Patch and Asset Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigFix
Ranking in Patch Management
2nd
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
96
Ranking in other categories
Configuration Management (6th), Endpoint Protection Platform (EPP) (22nd), Unified Endpoint Management (UEM) (4th)
Heimdal Patch and Asset Man...
Ranking in Patch Management
20th
Average Rating
9.0
Reviews Sentiment
7.2
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Patch Management category, the mindshare of BigFix is 10.4%, down from 12.1% compared to the previous year. The mindshare of Heimdal Patch and Asset Management is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

Bella Yakoby - PeerSpot reviewer
Offers third-party patching feature, good scalability, and enhance endpoint management capabilities
From the perspective of the team that's handling the environment, it's not so user-friendly compared to other solutions, the competitors. We hire new teams from time to time, and they are complaining, look, although BigFix is very robust and cross-platform, it's not so fun to work with. The user interface for the technical teams is not so advanced. It's not so intuitive compared to SCCM, compared to ManageEngine. And this is the fact that they have, with the teams, because they have the rejection. The look and feel of the system are old-fashioned. For new employees, it's less easy to find someone I don't need to educate on how to work with BigFix. Although it's easy, it's not as intuitive as the other solutions, and the functionality of the other solutions is less advanced. Let's summarize: The user interface has to be changed from the perspective of the teams that are managing the product. It's old school.
Melvin Ong - PeerSpot reviewer
Has plug-and-play capability once configured and good reporting system
The tool's most valuable features have been its plug-and-play capability once configured and its reporting system is good. The most improved feature of asset auditing is its physical logging of all software. This allows us to understand what software and applications are installed on endpoints. We can easily check which software applications are installed in the network infrastructure during client processing or audits.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Pre-packaged support for many third-party applications such as Adobe, Google, Mozilla, Sun (Java), WinZip, and others."
"Before we had BigFix, we had problems with some malware. BigFix allows us to immediately patch all instances of endpoints that were vulnerable to antivirus and initiate scans. That's key."
"I think BigFix is a very good solution, and I rate it ten out of ten."
"It enables us to patch our systems quickly and within expectations and to increase our volume as needed. It has also helped us compress our patch sites. We used to do it monthly but now we do it weekly."
"Desktop patching is the most valuable feature, because with servers, we have complete control over them, and we can simply push patches to the servers."
"This has very much improved our organization by saving time to deploy thousands of endpoints to our customers."
"It covers multiple operating systems and helps with patch management."
"It allows us to quickly deploy capabilities that we need, whether it be security or non-security. We use it to keep systems up to date, deploy new drivers, find the information we need in the case of security incidents. The capability allows us to gather a lot of information very quickly and it also allows us to have a centralized reporting feature and a centralized deployment capability which is nice."
"The tool's most valuable features have been its plug-and-play capability once configured and its reporting system is good. The most improved feature of asset auditing is its physical logging of all software. This allows us to understand what software and applications are installed on endpoints. We can easily check which software applications are installed in the network infrastructure during client processing or audits."
 

Cons

"License management isn't quite as easy as it should be to deal with the licensing. You need to take the server down to import the new licenses which I find to be annoying."
"The deployment has room for improvement and can be more streamlined."
"Implementing a business solution with BigFix has some issues, primarily concerning the time required for distribution to clients if there are too many."
"Its pricing should be improved. It is too costly."
"Sometimes there is a lag time for our users."
"I would like to see more integration with external data."
"The scalability of the web UI product doesn't scale to the size that we need for our implementation so it needs to expand. I would also like to see the capability to develop on the back of the web UI capability. There are lots of web features and integrations that we could do with web UI that it would be nice to be able to put on top of what's already there, rather than waiting for IBM to develop what we need."
"The solution needs to improve console speed. I would like to see one console that does everything. It doesn't need to have a big client console."
"The tool needs to be more user-friendly."
 

Pricing and Cost Advice

"I would stay with the Managed Virtual Server license model, which is a 1-to-1 license per OS whether it is virtual or physical."
"The license is subscription-based."
"The cost is slightly high."
"There's not much big cost. We only have to pay the agents' cost for the server, and for the systems."
"So, the pricing is slightly more expensive than the others. I have to keep buying licenses every time I add a new device."
"The tool's price continues to go up. The cost per endpoint can vary, ranging from approximately 30 to 80 dollars per year. Compared to other products, pricing is in the middle. You need to buy an additional database license, but most users already have it."
"The price is reasonable, but our customers find it expensive."
"I can estimate the reduced cost of servers maintenance to approximatively $500,000."
"I rate the solution's pricing a five out of ten."
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Top Industries

By visitors reading reviews
Educational Organization
46%
Financial Services Firm
9%
Government
6%
Computer Software Company
6%
Computer Software Company
11%
Financial Services Firm
11%
Educational Organization
9%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is competitive, but not the most competitive.
What needs improvement with BigFix?
Implementing a business solution with BigFix has some issues, primarily concerning the time required for distribution to clients if there are too many. Building a management console is quick and si...
 

Also Known As

Tivoli Endpoint Manager
Thor Foresight Enterprise
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Brother, Symbion, CPH West
Find out what your peers are saying about Microsoft, HCLSoftware , Qualys and others in Patch Management. Updated: March 2025.
849,686 professionals have used our research since 2012.