Azure Bastion vs GoTo Resolve comparison

Microsoft and GoTo are both solutions in the Remote Monitoring and Management (RMM) category. Microsoft is ranked #6 with an average rating of 9.0, while GoTo is ranked #22. Microsoft holds a 1.1% mindshare in RMM, compared to GoTo’s 0.6% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

Azure Bastion

Read 12 Azure Bastion reviews

1,666 Views
267 Comparison Views

100% willing to recommend

GoTo Resolve

Read 2 GoTo Resolve reviews

837 Views
59 Comparison Views

100% willing to recommend

Azure Bastion

GoTo Resolve

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Azure Bastion and GoTo Resolve based on real PeerSpot user reviews.

Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: August 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

August 2025

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Helped 867,445 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Azure Bastion

Ranking in Remote Monitoring and Management (RMM)

6th

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (24th), Microsoft Security Suite (19th)

GoTo Resolve

Ranking in Remote Monitoring and Management (RMM)

22nd

Average Rating

9.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Remote Access (25th)

Mindshare comparison

As of September 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Azure Bastion is 1.1%, down from 2.0% compared to the previous year. The mindshare of GoTo Resolve is 0.6%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
Azure Bastion	1.1%
GoTo Resolve	0.6%
Other	98.3%

Remote Monitoring and Management (RMM)

Featured Reviews

Aladin Steiner

Head of Value Stream Azure at SmartIT Services AG

Has good scalability and provides secure access to the virtual machines

The product improved the security posture of our organization. We don’t have open ports and connect them to servers using it. We can carry out two-factor authentication to protect the devices with conditional access features. It would be nice to have a feature to copy and paste the files into servers. I rate the product a nine out of ten.

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Akash Jogdande

Technical executive at Satcom Infotech

Delivers seamless remote access and excellent support

I don't have experience in ManageEngine. I have experience with GFI LANguard, Qualys Patch Management, and WatchGuard Firebox. I also have experience with GoTo Resolve. I don't know about the advanced security protocols in GoTo Resolve. The solution is very good. The vendor is good, the technical support is good, so there will be no complaint about it. I rate GoTo Resolve 9 out of 10.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Azure Bastion makes it easy to provide quick virtual machine access to our customers."

"The connection to virtual machines is very useful."

"The product's setup is easy."

"The interface is available in the edit portal."

"The solution's most valuable feature is that it is easy to use...It is modernized, so I can create complex infrastructures."

"The ability to operate the product with scripting is excellent."

"Azure Bastion eliminates the need for a jump server by providing secure access to servers without hitting the public network."

"It provides all the security to us. Without getting on the internet, we can access our servers. We can access our desktop through our web browser. We don't need to run the mstsc command and login to the VM. All those things are not required."

More Azure Bastion pros

"I think that's the best solution I have ever checked; instead of AnyDesk or TeamViewer, you can use GoTo Resolve."

"The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."

Cons

"There is room for improvement with AI features. I would like to see integrated AI features with Azure Bastion, especially for connectivity issues."

"When you have a boot issue on Windows, you cannot use Azure Bastion to fix it. You have to use the Azure console or the VM console, and it is very limited."

"You are charged for retrieving your own data."

"We are not able to copy and paste files directly into the server over the patch host. We have to transfer files over to Azure Storage."

"Speaking of AI, having Microsoft Copilot in Azure Bastion would be good."

"Currently, Azure Bastion does not allow for direct data transfer between desktops. A storage solution must be created to transfer data, and this requires additional permissions like ACL or NFS."

"Azure Bastion does its job. However, it would be nice to have the capability to cut and paste across desktops, similar to old-fashioned Remote Desktop emulation."

"While general support is valuable, having a detailed breakdown of the specific issues would contribute to a more streamlined and efficient resolution process."

More Azure Bastion cons

"The pricing of GoTo Resolve is very high compared to other solutions."

"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

Pricing and Cost Advice

"Azure Bastion's pricing is good."

"The pricing is a lower decision point than high-quality security for our organization. Better security comes at a cost, but it's worth it, and that's what we tell our customers."

"It does not save money for us."

"The tool is cheaply priced. I would say that the product is free to use."

"It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Comms Service Provider

Government

Manufacturing Company

Computer Software Company

19%

Financial Services Firm

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	6

No data available

Questions from the Community

What do you like most about Azure Bastion?

Azure Bastion makes it easy to provide quick virtual machine access to our customers.

See all answers

What is your experience regarding pricing and costs for Azure Bastion?

Microsoft's pricing is on the higher side and could be more competitive. Startups and small organizations often prefer AWS ( /products/amazon-aws-reviews ) or GCP due to their lower costs, while la...

See all answers

What needs improvement with Azure Bastion?

Azure Bastion does its job. However, it would be nice to have the capability to cut and paste across desktops, similar to old-fashioned Remote ( /products/remote-reviews ) Desktop emulation. I am u...

See all answers

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Comparisons

Azure Firewall vs Azure Bastion

Compared 29% of the time

Azure Web Application Firewall vs Azure Bastion

Compared 21% of the time

Azure Front Door vs Azure Bastion

Compared 20% of the time

TeamViewer Remote Management vs Azure Bastion

Compared 15% of the time

Zabbix vs Azure Bastion

Compared 9% of the time

More Azure Bastion Competitors

LogMeIn Rescue vs GoTo Resolve

Compared 28% of the time

TeamViewer Business vs GoTo Resolve

Compared 16% of the time

Microsoft Intune vs GoTo Resolve

Compared 15% of the time

Splashtop Remote Support vs GoTo Resolve

Compared 11% of the time

ConnectWise ScreenConnect vs GoTo Resolve

Compared 9% of the time

More GoTo Resolve Competitors

Product Reports

Buyer's Guide

Azure Bastion

September 2025

Download Azure Bastion product report

Buyer's Guide

Remote Access

August 2025

Download GoTo Resolve product report

Also Known As

No data available

GoToAssist

Overview

Azure Bastion is a service you deploy that lets you connect to a virtual machine using your browser and the Azure portal. The Azure Bastion service is a fully platform-managed PaaS service that you provision inside your virtual network. It provides secure and seamless RDP/SSH connectivity to your virtual machines directly from the Azure portal over TLS. When you connect via Azure Bastion, your virtual machines do not need a public IP address, agent, or special client software.

Microsoft

GoTo Resolve is a leading IT support platform designed to streamline remote troubleshooting through robust tools and intuitive interfaces. It empowers IT professionals to efficiently address technical issues, enhancing support experiences for users and teams.

GoTo Resolve offers comprehensive remote support capabilities, allowing professionals to connect and troubleshoot devices seamlessly. Its integration with major IT systems enhances functionality, while security features instill confidence in data protection. Despite its strengths, GoTo Resolve could benefit from more integration options to maximize utility across diverse tech ecosystems.

What features define GoTo Resolve?

Remote Access: Provides instant access to devices globally, facilitating real-time support interventions.
Ticketing System: Manages support requests efficiently with streamlined tracking and resolution features.
Multi-platform Support: Compatibility with major operating systems ensures versatile deployment across devices.
Integration Capabilities: Seamlessly integrates with existing IT systems to enhance operational workflow.
Security Protocols: Robust data encryption and authentication measures ensure user and data protection.

What benefits and ROI should users seek?

Increased Efficiency: Enhances productivity by reducing downtime through swift issue resolution.
Cost Savings: Minimizes on-site visit needs, leading to reduced operational expenses.
Enhanced Security: Offers reliable data security, aligning with compliance standards for user trust.
Improved User Satisfaction: Delivers superior support services, boosting client and team satisfaction.
Scalability: Adapts to growing technology demands, ensuring long-term investment value.

Industries implementing GoTo Resolve find it particularly beneficial in sectors requiring constant tech support, such as finance, healthcare, and education. Its real-time capabilities help maintain service standards, ensuring seamless operations in data-sensitive environments.

GoTo

Buyer's Guide

Remote Monitoring and Management (RMM)

August 2025

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