

Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
On a B2B level, it opened up the market for TomTom to sell its services in a more efficient way to car companies.
We can use a Linux image from ForgeRock with different systems, applications, websites, and mobile apps to create various types of access for users.
I can definitely see that fewer employees are needed compared to using different SaaS applications.
The support portals offer comprehensive documentation, troubleshooting guides, and community forums that have been helpful for resolving common issues independently.
For standard support tickets, response times were very decent, and the support team was helpful in identifying configuration issues, especially with authentication trees, token settings, and directory replications.
The team is very responsive and takes a sense of ownership and accountability.
The access management layer is stateless, so I can scale horizontally by adding more nodes behind a load balancer as traffic increases.
The platform provides flexible authentication trees, enabling us to design custom MFA flows tailored for different user groups and risk profiles.
We scaled up with ForgeRock. My team received an award for implementing it for a 60 million customer base, which was the largest implementation at that time.
ForgeRock supports integration with legacy systems in our organization by offering a wide range of connectors and APIs.
ForgeRock is very stable because it manages access, authentication, and authorization effectively.
ForgeRock needs to focus on low-code, no-code solutions that allow for drag-and-drop functionality with good orchestration.
It would be better if they were available for support whenever the customer needs it, especially during migration or go-live time periods.
The main area is complexity. ForgeRock is extremely flexible, but the learning curve can be steep.
One has to spend considerable time trying to understand the different modules and different needs for those modules on the licensing front.
Centralized management makes the biggest difference because it allows us to define, update, and enforce security and compliance rules from a single location.
ForgeRock positively impacts our organization as we manage a large number of users with ease, providing a standard IAM solution that simplifies our processes.
ForgeRock has positively impacted my organization by allowing us to migrate from the older system to the newer ForgeRock component, enabling us to go live with many products across geographies, enhancing security as it is all cloud-based, and with the company taking care of availability, it has reduced costs for the company.
| Product | Mindshare (%) |
|---|---|
| ForgeRock | 3.1% |
| Axiad Conductor | 1.2% |
| Other | 95.7% |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 5 |
| Large Enterprise | 18 |
Axiad Conductor offers intuitive management for authentication processes, streamlining tasks like YubiKeys and smart card issuance, catering to organizational needs with a user-centric approach.
Axiad Conductor facilitates credential lifecycle management and multi-factor authentication by simplifying the deployment and management of authentication devices. "One Click Issuance" ensures easy user enrollment in a cloud environment, reducing administrative burdens. While interface enhancements and authenticators' nickname features could improve usability, its approach to managing cryptographic credentials and handling smart cards and YubiKeys stands noteworthy. Although Apple's macOS changes present challenges, Canadian hosting preferences are recognized.
What are Axiad Conductor's main features?In industries where multi-factor authentication is critical, Axiad Conductor is widely implemented for internal and contractor workforce authentication, managing PKI on smart cards, and YubiKeys for VPN and local access. The ability to manage smart cards and machine certificates aids in maintaining regulatory compliance, while the transition to cloud-based certificate management streamlines operations and supports seamless integration.
ForgeRock offers robust integration, customization, and identity management with support for SAML, OAuth 2.0, and DevOps readiness, ensuring enhanced security and scalability.
ForgeRock stands out in identity and access management featuring flexible authentication flows, risk-based authentication, centralized policy management, and comprehensive data protection. Its open-source foundation and cloud capabilities allow versatility and ease of use. While it provides excellent user path orchestration through the Journey feature, challenges exist in integration support and user-friendly customization. Improved documentation and streamlined interfaces are necessary to overcome deployment complexities. Additionally, the cost and support model may be burdensome for smaller organizations.
What are the key features?ForgeRock is widely utilized in industries like telecommunications, insurance, and open banking for secure user authentication and access management. It supports microservice authentications, customer identity management, single sign-on, and multi-factor authentication, integrating effectively with existing infrastructures to enhance security and user experience.
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