Avaya IX Meetings vs ConnectWise ScreenConnect comparison

Avaya and ConnectWise are both solutions in the Virtual Meetings category. Avaya is ranked #18 with an average rating of 8.0, while ConnectWise is ranked #11 with an average rating of 9.5. Avaya holds a 0.7% mindshare in VM, compared to ConnectWise’s 1.7% mindshare. Additionally, 100% of Avaya users are willing to recommend the solution, compared to 93% of ConnectWise users who would recommend it.

Avaya IX Meetings

Read 4 Avaya IX Meetings reviews

181 Views
174 Comparison Views

100% willing to recommend

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

1,172 Views
188 Comparison Views

93% willing to recommend

Avaya IX Meetings

ConnectWise ScreenConnect

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 3, 2025

Avaya IX Meetings and ConnectWise ScreenConnect are competitors in the communication and remote support market. ConnectWise ScreenConnect has the upper hand due to its advanced remote management features, despite Avaya IX Meetings' competitive pricing and strong customer support.

Features: Avaya IX Meetings provides video conferencing, screen sharing, and collaboration tools. ConnectWise ScreenConnect offers remote desktop control, unattended access, and integration capabilities. ConnectWise ScreenConnect is known for its remote access capabilities.

Ease of Deployment and Customer Service: Avaya IX Meetings offers straightforward deployment and comprehensive customer support. ConnectWise ScreenConnect provides various deployment options, which require more technical expertise.

Pricing and ROI: Avaya IX Meetings has lower initial costs, making it appealing for budget-conscious organizations. ConnectWise ScreenConnect, with a higher initial investment, justifies its price through functionality and long-term ROI benefits.

To learn more, read our detailed Avaya IX Meetings vs. ConnectWise ScreenConnect Report (Updated: July 2025).

Buyer's Guide

Avaya IX Meetings vs. ConnectWise ScreenConnect

July 2025

Download the complete report

Helped 865,484 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avaya IX Meetings

Ranking in Virtual Meetings

18th

Average Rating

8.2

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

ConnectWise ScreenConnect

Ranking in Virtual Meetings

11th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of Avaya IX Meetings is 0.7%, down from 0.7% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.7%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Letarik Terefe

Information Technology Division Director at Ethiopian Roads Administration

Supports chatting through text messaging and instant messaging

We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging Avaya IX Meetings' deployment is complex. I have been using the…

Read full review

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the share information function."

"We use the solution for team collaboration, document sharing, and video conferencing services. It integrates well with on-premises video conferencing systems and supports chatting through text messaging and instant messaging."

"It is very easy to jump from one communication channel to another one. It is pretty clear and very easy to do. That is the thing that I like the most from Avaya and their suite."

"Interesting collaboration features."

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"The product is really easy to deploy."

"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."

"it gives me the ability to remotely connect to machines that I manage without user intervention."

"It's very low maintenance."

"Better than TeamViewer and useful for fixing problems remotely."

"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."

"Unattended access is the most important feature."

More ConnectWise ScreenConnect pros

Cons

"Increase in participant numbers reduces quality of video and sound."

"Avaya IX Meetings' deployment is complex."

"The installation could be more straightforward. I would like it to work with other meeting software in the next release."

"There isn't too much information about Avaya solutions and that could be very much improved. If you want some product support, you have to go through a business partner in Latin America and there aren't many partners."

"The solution is a little bit complicated when you want to implement it."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"There needs to be a way to run the agent without installing, like GoToAssist."

"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

More ConnectWise ScreenConnect cons

Pricing and Cost Advice

"Avaya IX Meetings' licensing costs are monthly."

"I'm using a subscription. The price is reasonable. It costs about $20 a year."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"It is priced fairly."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"We pay $3,000 USD for the service, yearly upfront."

"I download the product for free with ConnectWise RMM's license."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"Make sure you have enough licensing for all the techs that you have."

More ConnectWise ScreenConnect pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

See recommendations

865,484 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

14%

Manufacturing Company

14%

Performing Arts

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Avaya IX Meetings?

Avaya IX Meetings' deployment is complex.

See all answers

What is your primary use case for Avaya IX Meetings?

See all answers

What advice do you have for others considering Avaya IX Meetings?

I rate Avaya IX Meetings an eight out of ten.

See all answers

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

Comparisons

No data available

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 23% of the time

Microsoft Intune vs ConnectWise ScreenConnect

Compared 16% of the time

TeamViewer Business vs ConnectWise ScreenConnect

Compared 13% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 10% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 10% of the time

More ConnectWise ScreenConnect Competitors

Product Reports

Buyer's Guide

Virtual Meetings

July 2025

Download Avaya IX Meetings product report

Buyer's Guide

ConnectWise ScreenConnect

August 2025

Download ConnectWise ScreenConnect product report

Also Known As

Flare, Avaya Flare

ConnectWise Control, ScreenConnect

Overview

Allow users to participate in the context of where they are and what they're doing. Easily connect and communicate to get the most out of every meeting.

Avaya

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Sample Customers

ReSource POS, Ballantyne Strong, Landmark Bank, St George Bank, Pan Pacific Hotels Group, Bank Mega

Jon Rosen Systems

Buyer's Guide

Avaya IX Meetings vs. ConnectWise ScreenConnect

July 2025

Free Report: Avaya IX Meetings vs. ConnectWise ScreenConnect

Find out what your peers are saying about Avaya IX Meetings vs. ConnectWise ScreenConnect and other solutions. Updated: July 2025.

DOWNLOAD NOW

865,484 professionals have used our research since 2012.

See our Avaya IX Meetings vs. ConnectWise ScreenConnect report.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.