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Auvik Network Management (ANM) vs OneTouch AT Network Assistant comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Auvik Network Management (ANM)
Ranking in Network Troubleshooting
2nd
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
189
Ranking in other categories
Network Monitoring Software (2nd), IT Infrastructure Monitoring (3rd), Cloud Monitoring Software (3rd), Network Traffic Analysis (NTA) (2nd)
OneTouch AT Network Assistant
Ranking in Network Troubleshooting
12th
Average Rating
9.0
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Network Troubleshooting category, the mindshare of Auvik Network Management (ANM) is 3.6%, up from 2.6% compared to the previous year. The mindshare of OneTouch AT Network Assistant is 2.4%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Troubleshooting
 

Featured Reviews

Jeremy Campbell - PeerSpot reviewer
Enables us to get on top of issues before they become an outage
When I change IP addresses on a device or on a server, I have to wait for Auvik to figure out that change. It will tell me the device is offline until Auvik scans the whole subnet again and finds it. If I change 25 devices, I'll get 50 emails in a short time because they've gone offline. I'd love the ability to change that where I can update that device with the IP address without it going offline. That goes against the idea of a system that dynamically scans. It's information overload sometimes when you need to change a bunch of factors. You get inundated with emails. I would almost love a button whenever you first log in that says maintenance window, and then it would maybe take some of those alerts away. It's fairly intuitive but sometimes you have to search for things because it's hidden in the user interface, so I think that could be improved a little bit. The search could be better because they have these strange search terms. Instead of being able to look for what you want, you have to lay out the query in a specific way to get results. We've also been dealing with some weird bugs lately. We get alerts on miscellaneous items that go offline and online all the time. I've reached out to support, and they said that they've got a fix that they rolled out. However, we're still experiencing the issue, so I've got to work with them to fix that. They seem to be on top of the support.
JamesStout - PeerSpot reviewer
It's a simple entry-level tool that's easy to set up, but it has some limitations on speed and IP targets
OneTouch is an entry-level testing tool that's coming to the end of its life, I believe, so it has limitations. For example, it can only test up to 1 gig of network speed. It would be helpful if they increased that to 10 gigs. It is also limited in the number of IP targets you can test. If you want to test how many hops or different sites, you should be able to hit a test button and say, "Right then, test these 20 IP addresses to see if I can reach them." It only does up to 10. Most of NetAlly's other devices, like the G2, can do unlimited addresses.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automatic alerting is probably the most valuable."
"Its proactive monitoring and simplified troubleshooting have significantly impacted our efficiency in handling network management tasks."
"There are many things I like about the product. It's cloud-based and automatically refreshes the network container. We like the automatic backups and the comparison between backups. It's straightforward to set up, and it integrates with many protocols."
"It's incredibly important, given our work as a managed service provider, to have a single pane of glass environment. That is very crucial to being able to identify and diagnose issues with a network and fix them promptly. We don't have to log in to 15 different devices to track down how things are connected."
"Auvik's features for monitoring device availability and bandwidth utilization have greatly helped us. From a cybersecurity perspective, bandwidth utilization tells us if we have a potential data exfiltration incident. It also helps us decide whether to increase the bandwidth for one of the links or if the current bandwidth is sufficient."
"One of the most valuable features is the remote monitoring. It monitors the egress and ingress bandwidth and you can add custom rules to monitor if something is wrong. You can also add your own metrics if needed."
"The most valuable feature of Auvik is the comprehensive network management it provides."
"I found the ease of setup to be a helpful feature. The appliance was quite quick to get running. The fact that Auvik is a cloud-based solution, as opposed to an on-prem solution, meant there was one less thing to worry about. I didn't have to configure another device or provision a server and support it myself."
"OneTouch is easy to set up. You just plug it in, enter your details, and off you go. It only takes a few minutes as long as you've got Link-Live access or network access."
 

Cons

"A feature I'd like to see is a stat breakdown of our networks at the end of every month, showing package drop rates for each network and so on. For example, this data delivered in an email would be a good feature."
"Auvik doesn't communicate very well with Ubiquiti devices and will incorrectly flag facets as down. Compatibility with Ubiquiti is my biggest pain point with Auvik."
"It needs flexibility for the pooling of information. Because it is fully automated, it is pooling everything from the device from a given category. There is no way to exclude things that are not important or if you want to temporarily remove them to see statistics of other things. For example, we get about 100 MB from Auvik. We are unable to limit this. We would rather stop monitoring something, since some features will always give you alerts, because they shouldn't be monitored. However, it is impossible to exclude them, e.g., the internal interface. If somebody disconnects the device from the internal interface, we get an alert. So, this is something that is really painful for us. More flexibility would solve most of our issues."
"The map would be the first thing I would like to see improved because sometimes the maps get really odd-looking and the automated placement of things on the map, devices on the map is sometimes not right. In fact, I was just looking at the map and something got moved. I'm sure it didn't get moved, it's just that Auvik realized it was supposed to go somewhere else. So the map could be better if there was a little bit of manual manipulation that you could do."
"Auvik could be more customizable. Also, the network map isn't as clear as it could be. I don't know if it's even possible, but it would be nice if Auvik could pick up on dumb switches. I don't know if that's possible based on SNMP, but if they can figure out a way to do that, it would make our life much easier."
"Currently, with Auvik's support, I'm troubleshooting some of the information gathered on Cisco devices through SNMP V3. Auvik is not able to pull some of the important information that it uses to draw the map, which is kind of shocking because it is Auvik. So, it is their platform, and it is monitoring Cisco devices, which are obviously very prevalent in the world. Auvik is having a hard time gathering such important information over SNMP V3, which is a networking standard, and on super popular device brand and model. They're actively working with me on that piece. It seems that network device management using SNMP V3 could use a little tuning."
"The deployment could be better. It's something that we've done recently. Auvik uses something called a collector, and I added a collector to our main site. I only added it to the main site, but when it came to adding additional sites because this was in the testing phase, I had to reconfigure that collector. It wasn't overly clear about how to do that and how to share. They call it sharing a collector. I had to mess around a bit to reconfigure that collector and add some new sites."
"However, its pricing was a little bit higher."
"It is also limited in the number of IP targets you can test. If you want to test how many hops or different sites, you should be able to hit a test button and say, "Right then, test these 20 IP addresses to see if I can reach them." It only does up to 10. Most of NetAlly's other devices, like the G2, can do unlimited addresses."
 

Pricing and Cost Advice

"The initial offer was high, but I was able to negotiate it down."
"We have a lot of problems with licensing in many other solutions, but I've never run into a problem with Auvik licensing. That's a pretty good vote of confidence."
"The pricing is by device. We have 75 devices, which is a little more than we really need. With school and volume discounts, it is still a little over $16,000 annually. Our WiFi access points are not being billed, but all our switches and routers are."
"For the size of our school, it is expensive, but I understand the reason behind the pricing."
"I find Auvik's pricing to be a good value for the features offered."
"I don't think Auvik's pricing should be based on device, which it is right now. I don't know what their market share is or how they compete with Domotz, but if they want to stay competitive, Auvik should have simpler pricing."
"They are way too lenient in their pricing. To put that simply, I can have an entire network being monitored and it will cost nothing, as long as I'm not monitoring the firewall or the switches."
"Auvik is a good product and worth the premium price tag for a lot of people."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Comms Service Provider
10%
Manufacturing Company
8%
Financial Services Firm
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Auvik?
The most valuable feature for us in Auvik is the network topology.
What is your experience regarding pricing and costs for Auvik?
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
What needs improvement with Auvik?
The network maps can be confusing due to the wide scope of the network, making it difficult to find specific details. Improvements in the network exclusions part would be helpful, as well as enhanc...
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Overview

 

Sample Customers

Information Not Available
Disney, Carnival Cruise Line, Solarity Credit Union, Del Monte Foods, Lung Bioengineering,  Peterbilt Motors Company,Port Angeles School District, Philips Healthcare, Denver University
Find out what your peers are saying about Auvik Network Management (ANM) vs. OneTouch AT Network Assistant and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.