We performed a comparison between Automic Automation Intelligence and HelpSystems Automate based on real PeerSpot user reviews.
Find out in this report how the two Workload Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"For us, the most valuable feature of the solution is the file transfer piece and being able to automate the moving of files around between our various vendors. It reduces the time involved versus somebody having to individually move the files around."
"MAS is by far the best feature, although not a feature of the software specifically. MAS has more knowledge than our employees, so we have been able to develop schedules that are far beyond our own skillset."
"With a simple click of a button in self-service, the department or the user can complete his/her job."
"The end code response allows us to evaluate how a process finished, set the termination/end code appropriately, and then trigger further processing based on how it ended."
"The most valuable feature is the automation in general."
"There's also a self-service solution manager... that allows us to enable staff to run complex automation tasks by clicking a button and entering some information. They don't have to have access to the OpCon environment to kick off those kinds of events."
"It seems like it would scale well."
"File Watcher can run jobs when files are made available in a folder."
"The Action Packs are a good feature."
"I actually quite liked the no-coding functionality."
"The pricing is excellent. I would give them perfect marks in that regard."
"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."
"We have found the pricing to be very reasonable."
"The licensing of the product is very good. You only need to license it once and then you have it forever."
"The most valuable features for my client are timing and scheduling."
"The solution is continuously adding more integrations to help with workflows and bot and task creation."
"I would like to see OpCon being accessible using a mobile app."
"The logs are a little daunting to look at the first few times, however, as you begin to understand what you're looking at, it becomes easier."
"Stability is an area for improvement. There are FTP agents that run on the MCP and they are there so that we can transfer a file from the MCP to the Windows environment or vice versa. Sometimes, and nobody has been able to figure out why, it just goes down, and all of my jobs that need it are hanging or failing... It would be very helpful if they could figure out what in the world is happening with that FTP client that's on the MCP."
"There are some limitations in the actual jobs that are created and how you're able to rename files. Suppose you're bringing in, say, 10, 15, or 20 reports from a core system, and you're using an "asterisk character" to identify files. For example, if you're grabbing files that start with this, end with this, but the characters in between could be different, it has to retain that same name in the destination. It won't allow you to rename them with a date stamp or the like."
"Upgrading to newer versions remains complex."
"The only downside to OpCon is that its features can be complicated and really must be taught. Most of our users don't have training beyond the free Basic Training that SMA provides, so for fresh eyes, it is kind of difficult to understand some of the language used."
"Licensing would be the first part I would overhaul. Each time a new licensing paradigm comes out, more features are removed and costs are added. They "add" features that are rarely used and increase charges for the number of jobs run. I'm sure someone in finance got a raise for their brilliance but the end-users won't thank them one bit. Expect price hikes and threats when you hold them to account at every opportunity."
"We are still in the early stages of our implementation, so at this point, I cannot see any needed improvements or features."
"Integration of the solution could be improved."
"The technical support could be better. We suffer from language barriers, as we are in Argentina."
"Some companies have asked for voice integration. This is likely part of the roadmap."
"The interface could be more user-friendly and easier to navigate."
"The documentation is not that great."
"It's possible that they could use a stronger community for seeking guidance and help."
"The solution has a very weak knowledge base."
"They do not encrypt passwords, so this is an issue with HIPAA compliance."
Automate repetitive tasks so you can focus on projects that drive your business forward. Find out how OpCon workload automation enables you to create repeatable, reliable workflows - all managed from a single platform.
Automic Automation Intelligence is ranked 23rd in Workload Automation with 1 review while HelpSystems Automate is ranked 12th in Robotic Process Automation (RPA) with 7 reviews. Automic Automation Intelligence is rated 9.0, while HelpSystems Automate is rated 7.6. The top reviewer of Automic Automation Intelligence writes "Very reliable with great Action Pack feature". On the other hand, the top reviewer of HelpSystems Automate writes "Great technical support, with lots of features added regularly and very good scalability capabilities". Automic Automation Intelligence is most compared with Redwood Software - Workload Automation Edition, Automation Anywhere (AA), Automic Workload Automation, CA Workload Automation iDash and Stonebranch Universal Automation Center, whereas HelpSystems Automate is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), Red Hat Ansible Automation Platform and WinAutomation by Softomotive.
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