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Automic Automation Intelligence vs HelpSystems Automate comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Automic Automation Intelligence and HelpSystems Automate based on real PeerSpot user reviews.

Find out in this report how the two Workload Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Automic Automation Intelligence vs. HelpSystems Automate report (Updated: September 2022).
635,513 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"For us, the most valuable feature of the solution is the file transfer piece and being able to automate the moving of files around between our various vendors. It reduces the time involved versus somebody having to individually move the files around.""MAS is by far the best feature, although not a feature of the software specifically. MAS has more knowledge than our employees, so we have been able to develop schedules that are far beyond our own skillset.""With a simple click of a button in self-service, the department or the user can complete his/her job.""The end code response allows us to evaluate how a process finished, set the termination/end code appropriately, and then trigger further processing based on how it ended.""The most valuable feature is the automation in general.""There's also a self-service solution manager... that allows us to enable staff to run complex automation tasks by clicking a button and entering some information. They don't have to have access to the OpCon environment to kick off those kinds of events.""It seems like it would scale well.""File Watcher can run jobs when files are made available in a folder."

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"The Action Packs are a good feature."

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"I actually quite liked the no-coding functionality.""The pricing is excellent. I would give them perfect marks in that regard.""This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market.""We have found the pricing to be very reasonable.""The licensing of the product is very good. You only need to license it once and then you have it forever.""The most valuable features for my client are timing and scheduling.""The solution is continuously adding more integrations to help with workflows and bot and task creation."

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Cons
"I would like to see OpCon being accessible using a mobile app.""The logs are a little daunting to look at the first few times, however, as you begin to understand what you're looking at, it becomes easier.""Stability is an area for improvement. There are FTP agents that run on the MCP and they are there so that we can transfer a file from the MCP to the Windows environment or vice versa. Sometimes, and nobody has been able to figure out why, it just goes down, and all of my jobs that need it are hanging or failing... It would be very helpful if they could figure out what in the world is happening with that FTP client that's on the MCP.""There are some limitations in the actual jobs that are created and how you're able to rename files. Suppose you're bringing in, say, 10, 15, or 20 reports from a core system, and you're using an "asterisk character" to identify files. For example, if you're grabbing files that start with this, end with this, but the characters in between could be different, it has to retain that same name in the destination. It won't allow you to rename them with a date stamp or the like.""Upgrading to newer versions remains complex.""The only downside to OpCon is that its features can be complicated and really must be taught. Most of our users don't have training beyond the free Basic Training that SMA provides, so for fresh eyes, it is kind of difficult to understand some of the language used.""Licensing would be the first part I would overhaul. Each time a new licensing paradigm comes out, more features are removed and costs are added. They "add" features that are rarely used and increase charges for the number of jobs run. I'm sure someone in finance got a raise for their brilliance but the end-users won't thank them one bit. Expect price hikes and threats when you hold them to account at every opportunity.""We are still in the early stages of our implementation, so at this point, I cannot see any needed improvements or features."

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"Integration of the solution could be improved."

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"The technical support could be better. We suffer from language barriers, as we are in Argentina.""Some companies have asked for voice integration. This is likely part of the roadmap.""The interface could be more user-friendly and easier to navigate.""The documentation is not that great.""It's possible that they could use a stronger community for seeking guidance and help.""The solution has a very weak knowledge base.""They do not encrypt passwords, so this is an issue with HIPAA compliance."

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Pricing and Cost Advice
  • "The pricing is very reasonable."
  • "OpCon cost us $80,000 in 2017 money, and that included everything: support, installation, onsite assistance during the conversion, etc. It's been a worthwhile investment by far."
  • "We currently renewed with one of their new technology bundles. It's around $36,000 annually. We run a query of our SQL in our SQL database to see how many jobs we run. They're charging us per usage and whatever add-ons you want to use with OpCon."
  • "It used to be per machine, so we had X number of devices licensed. Now it's not. If we had a lot of machines, the new license might've decreased the cost. Unfortunately, we didn't see the same gains."
  • More OpCon Pricing and Cost Advice →

    Information Not Available
  • "It comes with a package that costs approximately $20,000 USD per year."
  • "While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."
  • More HelpSystems Automate Pricing and Cost Advice →

    report
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    635,513 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The most valuable feature is the automation in general.
    Top Answer:The licensing and pricing model changed this last year, so we're getting used to that. I think it's ultimately going to… more »
    Top Answer:I'm sure there's plenty that could be improved, but some of the biggest pain points aren't necessarily a fault of OpCon… more »
    Top Answer:The Action Packs are a good feature.
    Top Answer:The integration of the solution could be improved and I'd like to see some kind of integration with IPA.
    Top Answer:We provide this solution to our customers, they generally use it for plugins for their customers. I'm a data management… more »
    Top Answer:We have found the pricing to be very reasonable.
    Top Answer:We pay the licensing fees on a yearly basis. The pricing is good.
    Top Answer:The OCR needs improvement. The solution needs image recognition to integrate front-end and back-end workflows. They need… more »
    Comparisons
    Also Known As
    Terma Suite
    Automate
    Learn More
    Overview

    OpCon is a robust and flexible platform capable of scaling up to meet the needs of clients running 140,000+ daily jobs across multiple environments and operating systems. Our proven migration framework helps clients painlessly transition from outdated or cost inefficient platforms thanks to our deep organizational expertise, REST API, and extensive library of legacy connectors. We have a variety of consulting options available for clients and offer no-cost training for the life of the contract.

    Today, many organizations embracing digital transformation are struggling to manage complex, mission critical workloads. Advanced analytics solutions are required to reduce risks and costs in a constantly changing technology landscape.

    Automic delivers enterprise workload automation solutions with a predictive analytics workload platform that provides companies the necessary visualization, adaptability and intelligence to successfully manage complex workloads. Unlike other vendors, Automic offers the only solution on the market which provides a single-pane-of-glass across multiple vendors and applications.

    With Automic Automation Intelligence your critical workloads data can be a source of business insights to drive improvements in your IT Operations, your digital transformation journey, and your business success.

    Modular dealership management system that includes service dispatching, accounts payable, vehicle merchandising, parts invoicing.
    Offer
    Accel­er­ate dig­i­tal trans­for­ma­tion through work­load automation

    Automate repetitive tasks so you can focus on projects that drive your business forward. Find out how OpCon workload automation enables you to create repeatable, reliable workflows - all managed from a single platform.

    Learn more about Automic Automation Intelligence
    Learn more about HelpSystems Automate
    Sample Customers
    LOHR, Carnival Cruise Lines, Herbalife, Digital Federal Credit Union, Synergent, Frandsen Bank & Trust
    Information Not Available
    Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
    Top Industries
    REVIEWERS
    Financial Services Firm78%
    Insurance Company8%
    Government4%
    Manufacturing Company2%
    VISITORS READING REVIEWS
    Financial Services Firm28%
    Computer Software Company17%
    Insurance Company10%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company17%
    Insurance Company13%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Comms Service Provider13%
    Financial Services Firm9%
    Government7%
    Company Size
    REVIEWERS
    Small Business26%
    Midsize Enterprise43%
    Large Enterprise31%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise9%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business10%
    Midsize Enterprise11%
    Large Enterprise79%
    REVIEWERS
    Small Business60%
    Midsize Enterprise20%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise16%
    Large Enterprise57%
    Buyer's Guide
    Workload Automation
    September 2022
    Find out what your peers are saying about BMC, SMA Technologies, HelpSystems and others in Workload Automation. Updated: September 2022.
    635,513 professionals have used our research since 2012.

    Automic Automation Intelligence is ranked 23rd in Workload Automation with 1 review while HelpSystems Automate is ranked 12th in Robotic Process Automation (RPA) with 7 reviews. Automic Automation Intelligence is rated 9.0, while HelpSystems Automate is rated 7.6. The top reviewer of Automic Automation Intelligence writes "Very reliable with great Action Pack feature". On the other hand, the top reviewer of HelpSystems Automate writes "Great technical support, with lots of features added regularly and very good scalability capabilities". Automic Automation Intelligence is most compared with Redwood Software - Workload Automation Edition, Automation Anywhere (AA), Automic Workload Automation, CA Workload Automation iDash and Stonebranch Universal Automation Center, whereas HelpSystems Automate is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), Red Hat Ansible Automation Platform and WinAutomation by Softomotive.

    We monitor all Workload Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.