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Automation Anywhere AI Agent vs Conversations by NLX comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere AI Agent
Ranking in AI Customer Support
42nd
Average Rating
6.8
Number of Reviews
4
Ranking in other categories
AI Data Analysis (91st), AI Sales & Marketing (14th), AI Content Creation (8th), AI Finance & Accounting (9th)
Conversations by NLX
Ranking in AI Customer Support
6th
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
13
Ranking in other categories
Customer Experience Management (8th)
 

Featured Reviews

KS
Account Director at a tech vendor with 10,001+ employees
Automation has transformed invoice and bank processing but still needs faster setup and better integration
Automation Anywhere AI Agent could be improved in a few ways. Since I am currently working with Salesforce and I understand that to compete Automation Anywhere as a middleware product with Mulesoft or Informatica, the implementation phase needs to be quicker. The POC is always successful, but the implementation phase has to be quicker. The business needs to understand this better. Automation Anywhere should get into the business team and focus on explainability at the business level, not just a technical thing, but in the language or discussion where the business team can understand. There is clear business reasoning missing right now. The learning is strong within the process for sure, but there is limited reuse of learning across processes, which I think is very important. Simple model governance for business users is needed so that anyone should be able to use or create bots on Automation Anywhere. Right now, consultants and partners are needed in place. Additionally, Automation Anywhere should have native integrations with core platforms such as Oracle, SAPs, Salesforce, and ServiceNow. It should have out of the box integration rather than going for APIs because the deals which are not getting closed with Automation Anywhere or UIPath are purely because these organizations do not have out-of-the-box connectors available.
Suhas Palani - PeerSpot reviewer
Full Stack Developer at Tundra Technical Solutions
Automation has transformed tier-one support and now reduces wait times while improving handoffs
One area for improvement in Conversations by NLX would be the initial learning curve for setting up some of the more advanced integrations with our older legacy systems. We occasionally encounter small hiccups where the bot has trouble maintaining context across a very long, multi-turn conversation. Having even more robust, out-of-the-box reporting features would also be a fantastic addition for deeper analysis. More comprehensive documentation for Conversations by NLX with more detailed code examples and a more centralized developer hub would make the initial development and debugging process much smoother. The main things holding Conversations by NLX back from a higher score of 9 or 10 are the hurdles we faced during the initial setup with our old legacy systems and the need for more in-depth documentation to support developers. Those context gaps during longer conversations also mean it is not quite at a perfect level yet.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"By automating repetitive processes such as data entry, report generation, and transaction processing, I reduced manual effort significantly as tasks that earlier took hours now take minutes, resulting in clear time savings."
"We are now building all these checks through Automation Anywhere AI Agent which will do all the AI checks and then give the decision whether the policy is to be issued or not."
"Since all three benefits are achieved—accuracy, efficiency, and cost saving—the business impact and dollar impact is really high."
"I feel Automation Anywhere AI Agent is better than Blue Prism in that specific context."
"It stood out to me that Conversations by NLX can mimic human-like conversations."
"We developed more than fifty chatbots using Conversations by NLX, which provides mostly friendly and very easy to implement functionality."
"Conversations by NLX offers human-native voices, a variety of models, flexibility to build, test, and deploy applications, and ease of use on the platform."
"The best features Conversations by NLX offers include flexibility and the ability to loop back to the main question."
"Conversations by NLX was pretty easy to use, the GUI was straightforward and anyone can use it without any prior knowledge, and I am happy with it."
"We deployed Conversations by NLX with a localized automated flow in Traditional Chinese that handled 65% of incoming tier-one inquiries right out of the gate, verified customer IDs, and pulled real-time tracking data from our logistics backend, which significantly reduced wait times and relieved pressure on our support team."
"Conversations by NLX offers a visual conversation builder that is intuitive and allows both technical and non-technical users to collaborate with end-to-end recognition and conversation flow management of design, making customer interactions feel more natural."
"Conversations by NLX has impacted my organization positively as a real differentiator for us because we do side-by-side testing for many AI models, and the multimodality experience in Conversations by NLX allows the customer to interact in more than one way during the same task, such as speaking while also seeing the prompts, choices, and confirmations."
 

Cons

"The implementation cost even for a POC was very high, and that was a pain for all the customers."
"When considering weaknesses and improvements, the platform does not give us the liberty to use our own features where we can bring out creativity."
"The OCR and document understanding of Automation Anywhere AI Agent still struggle with complex and unstructured formats such as invoices with multiple layouts, poor scan quality, or handwritten fields."
"One thing I would share regarding Conversations by NLX is the need to refine the self-service flows and integration capabilities for multi-modal usage and leveraging the analytics for personalization."
"I was not able to get approval to implement Conversations by NLX to more customers and business units because the cost is still high, especially when LLMs or AI get involved."
"I think Conversations by NLX can be improved with more context or more training in that direction, as there can be some improvements."
"In my experience, Conversations by NLX is not stable, and I have not used it."
"I think improvements are needed for Conversations by NLX through the learning platform, even small ones."
"Conversations by NLX could improve on some advanced use cases, as they might need help with the technical setup and integration."
"The possibility to have Conversations by NLX on-premises would be beneficial because I have not seen that Conversations by NLX is providing an on-premises solution."
"If someone is in a conversation and things are added when it came to the customer support journey, the discussions can become lengthy, and it loses the context of understanding, maybe asking for repetition of things."
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Top Industries

By visitors reading reviews
Construction Company
36%
Outsourcing Company
12%
Manufacturing Company
12%
Comms Service Provider
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What needs improvement with Automation Anywhere AI Agent?
Automation Anywhere AI Agent is quite good overall, and I believe the main area for improvement is working on different OCRs to extract data properly. The OCR and document understanding of Automati...
What is your primary use case for Automation Anywhere AI Agent?
My main use case for Automation Anywhere AI Agent is to extract data from different invoices such as bills of lading, document automation, OCR extraction, and speech-to-text. In a recent project, a...
What advice do you have for others considering Automation Anywhere AI Agent?
My advice for others looking into using Automation Anywhere AI Agent is to start with a well-defined, stable process rather than a very complex one, as it works best when the process is standardize...
What is your experience regarding pricing and costs for Conversations by NLX?
Regarding my experience with pricing, setup costs, and licensing, I am the one implementing it, so I do not have much knowledge about the setup cost, licensing, and pricing related to it.
What needs improvement with Conversations by NLX?
I haven't used Conversations by NLX much, so I don't think there's an improvement needed. Regarding Conversations by NLX's AI capabilities, the security is solid. I haven't done a deep dive into se...
What is your primary use case for Conversations by NLX?
Conversations by NLX is used for customers to get account details, card details, to block a card, or for loans, to get loan details, and to get a checkbook request or locate a bank branch. We creat...
 

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Overview

Find out what your peers are saying about Automation Anywhere AI Agent vs. Conversations by NLX and other solutions. Updated: July 2026.
909,153 professionals have used our research since 2012.