Automate and WorkFusion compete in the automation software category, focusing on enhancing efficiency through various automation features. Automate seems to have the upper hand in terms of ease of deployment and customer satisfaction, while WorkFusion offers more robust features for complex automation in larger enterprises.
Features: Automate is known for its flexibility in pricing and integration capabilities, such as drag-and-drop features, seamless Microsoft Azure integration, and no-coding functionality. It supports extensive data interaction and effective scheduling tools, allowing rapid scaling. WorkFusion stands out with robust RPA capabilities, integration with SAP, and advanced cognitive features like machine learning and document processing, making it ideal for complex workflow automations.
Room for Improvement: Automate could enhance its user interfaces and database integrations, including OCR functionality and error messaging. There's also a need for increased third-party integrations and a stronger user community. WorkFusion would benefit from improved ease of use for non-tech users and enhancements in OCR and pricing models. Installation complexity also needs refinement. Both require better documentation and support resources, with Automate focusing on an integration roadmap and WorkFusion on infrastructure setup.
Ease of Deployment and Customer Service: Automate offers diverse deployment options, with on-premises, public, and hybrid cloud support. It receives high marks for responsive technical support and fast resolution times. WorkFusion, while flexible in deployment, has a less consistent support experience due to language barriers, although professional services users enjoy a more seamless experience. Automate holds a slight edge in customer satisfaction regarding support.
Pricing and ROI: Automate's cost-effective per-bot pricing and unlimited options appeal to smaller enterprises, providing quick ROI through efficiency and decreased manual labor. WorkFusion's higher price is justified by its value for larger enterprises seeking robust automation and machine learning capabilities. While its pricing is negotiable for enterprise deals, careful evaluation of initial infrastructure costs is needed. Both cater to different markets, with Automate targeting budget-conscious businesses and WorkFusion focusing on enterprises requiring complex automation.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
They don't always understand the processes I'm trying to implement.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
They are very responsive and have been able to resolve any issues I have encountered.
Some issues are resolved quickly, while others might take time as they require further analysis.
They allow sharing of issues faced in use cases and work alongside us to resolve them.
Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
The number of bots currently running on the platform should be more than 1,000, including RPA and non-RPA bots.
WorkFusion is efficient for structured automation tasks with predefined templates and clear documentation.
It has very robust features, and it is not prone to instability.
The stability of Fortra's Automate is excellent.
I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.
WorkFusion requires a strong background in Java to meet requirements effectively.
Some stability problems may arise from processes that have not been designed or coded properly, leading to glitches.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
Integration with Amazon S3 is somewhat lacking.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity.
WorkFusion requires a high level of Java knowledge for programming, making it quite technical.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
I am not familiar with the exact pricing, however, it is considered pricey.
Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others.
It is worth the money as a tool.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
I find the ease of use from a programming perspective very valuable.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.
It also supports reusable code components through Java, making it efficient for developers.
The platform now includes auto machine learning and AI capabilities.
Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.
Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.
What are Automate's Key Features?In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.
WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.
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