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Aspect Unified IP vs Siebel Contact Center comparison

Alvaria and Oracle are both solutions in the Contact Center Platforms category. Alvaria is ranked #11, while Oracle is ranked #7 with an average rating of 8.0. Alvaria holds a 1.1% mindshare in CCP, compared to Oracle’s 1.4% mindshare. Additionally, 100% of Oracle users are willing to recommend the solution.
Aspect Unified IP
  • 191 Views
  • 73 Comparison Views
Siebel Contact Center
Read 1 Siebel Contact Center review
  • 179 Views
  • 98 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Aspect Unified IP and Siebel Contact Center based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms.

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To learn more, read our detailed Contact Center Platforms Report (Updated: June 2025).
Buyer's Guide
Contact Center Platforms
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aspect Unified IP
Ranking in Contact Center Platforms
11th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
IVR Systems (14th), Contact Center Infrastructure (10th)
Siebel Contact Center
Ranking in Contact Center Platforms
7th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Contact Center Platforms category, the mindshare of Aspect Unified IP is 1.1%, down from 1.2% compared to the previous year. The mindshare of Siebel Contact Center is 1.4%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center Platforms
 

Featured Reviews

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reviewer2492265 - PeerSpot reviewer
Has efficient automation features and the ability to integrate with multiple systems
The initial setup is quite difficult for the latest versions from 2020 and beyond and can take about four to five hours. It can now be deployed on the cloud. Oracle offers the same images for on-premise and cloud deployments, making it easy to switch between the two. I created the docker image using VM and completed the setup in a few hours.
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Questions from the Community

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What is your experience regarding pricing and costs for Siebel Contact Center?
The platform is expensive. Many metrics for these licenses are mainly user-based, which makes it quite costly. I rate the pricing a ten.
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What needs improvement with Siebel Contact Center?
The product can be complicated to develop, as many methods exist to achieve solutions. This complexity can make it challenging to find the right approach. Also, AI integration could be expanded.
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What is your primary use case for Siebel Contact Center?
Our customers use it to store all their customer data and manage their processes. The Contact Center integrates with the CTI platform so that when a customer calls, the agent has access to the cust...
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Comparisons

No data available
Amazon Connect vs Siebel Contact Center Logo
Amazon Connect vs Siebel Contact Center
Compared 59% of the time
TalkDesk vs Siebel Contact Center Logo
TalkDesk vs Siebel Contact Center
Compared 41% of the time
More Siebel Contact Center Competitors
 

Product Reports

Buyer's Guide
Contact Center Platforms
June 2025
Aspect Unified IP reportDownload Aspect Unified IP product report
Buyer's Guide
Contact Center Platforms
June 2025
Siebel Contact Center reportDownload Siebel Contact Center product report
 

Also Known As

Unified IP
No data available
 

Overview

Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.
Alvaria
Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.
Oracle
 

Sample Customers

Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
Buyer's Guide
Contact Center Platforms
June 2025
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We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.