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OpenText Enterprise Security Manager vs Splunk Enterprise Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.9
ROI from OpenText Enterprise Security Manager varies widely, influenced by threat detection, compliance benefits, and prevention of incidents.
Sentiment score
6.5
Splunk Enterprise Security enhances visibility, improves error resolution, automates processes, and integrates well, though ROI assessment can be challenging.
The documentation for Splunk Enterprise Security is outstanding. It is well-organized and easy to access.
We couldn't calculate what would have been the cost if they had actually gotten compromised; however, they were in the process, so every investment was returned immediately.
On average, my SecOps team takes probably at least a quarter of the time, if not more, to remediate security incidents with Splunk Enterprise Security compared to our previous solution.
 

Customer Service

Sentiment score
5.4
OpenText Enterprise Security Manager support receives mixed reviews, with common complaints about slow resolution and inadequate expertise in complex issues.
Sentiment score
6.4
Splunk Enterprise Security support is knowledgeable but occasionally slow, with mixed efficiency reviews and valuable community resources.
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
We have paid for Splunk support, and we’re not on the free tier hoping for assistance; we are a significant customer and invest a lot in this service.
I have had nothing but good experiences with Splunk support, receiving timely and helpful replies.
We've had great customer success managers who have helped us navigate scaling from 600 gigs to 30 terabytes.
 

Scalability Issues

Sentiment score
5.9
OpenText Enterprise Security Manager is scalable for large deployments but faces cost challenges at the logger level.
Sentiment score
7.4
Splunk Enterprise Security offers scalable, flexible solutions handling large data volumes effortlessly, though cost concerns persist, especially on-premise.
It lacks some capabilities compared to other tools available in the market.
We currently rely on disaster recovery and backup recovery, which takes time to recover, during which you're basically blind, so I'm pushing my leadership team to switch over to a clustering environment for constant availability.
They struggle a bit with pure virtual environments, but in terms of how much they can handle, it is pretty good.
It is easy to scale.
 

Stability Issues

Sentiment score
5.1
OpenText Enterprise Security Manager is stable and reliable, though performance varies with challenges in virtualization and specific components.
Sentiment score
7.6
Splunk Enterprise Security is stable and resilient, though resource-heavy queries can cause occasional bugs, needing optimized use cases.
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
They test it very thoroughly before release, and our customers have Splunk running for months without issues.
Splunk has been very reliable and very consistent.
It provides a stable environment but needs to integrate with ITSM platforms to achieve better visibility.
 

Room For Improvement

OpenText Enterprise Security Manager needs user interface upgrades, better integration, improved documentation, and enhancements in analytics and scalability.
Splunk Enterprise Security users desire improved GUI, integration, pricing, training, data handling, and advanced features for better efficiency.
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
Improving the infrastructure behind Splunk Enterprise Security is vital—enhanced cores, CPUs, and memory should be prioritized to support better processing power.
Splunk Enterprise Security is not something that automatically picks things; you have to set up use cases, update data models, and link the right use cases to the right data models for those detections to happen.
For any future enhancements or features, such as MLTK and SOAR platform integration, we need more visibility, training, and certification for the skilled professionals who are working.
 

Setup Cost

OpenText Enterprise Security Manager is costly but offers robust features and scalability, with possible discounts and cost management strategies.
Splunk Enterprise Security is costly but valued for features and scalability, with pricing concerns for smaller businesses.
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
I saw clients spend two million dollars a year just feeding data into the Splunk solution.
The platform requires significant financial investment and resources, making it expensive despite its comprehensive features.
I find it to be affordable, which is why every industry uses it.
 

Valuable Features

ArcSight offers advanced threat detection, robust integration, customizable dashboards, and automates event correlation for efficient security operations.
Splunk Enterprise Security excels in log management, data ingestion, and integration, enhancing security operations with user-friendly features.
The ability to interpret data is highly valued.
This capability is useful for performance monitoring and issue identification.
I assess Splunk Enterprise Security's insider threat detection capabilities for helping to find unknown threats and anomalous user behavior as great.
Splunk Enterprise Security provides the foundation for unified threat detection, investigation, and response, enabling fast identification of critical issues.
 

Categories and Ranking

OpenText Enterprise Securit...
Ranking in Security Information and Event Management (SIEM)
22nd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
98
Ranking in other categories
No ranking in other categories
Splunk Enterprise Security
Ranking in Security Information and Event Management (SIEM)
1st
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
366
Ranking in other categories
Log Management (2nd), IT Operations Analytics (1st)
 

Mindshare comparison

As of September 2025, in the Security Information and Event Management (SIEM) category, the mindshare of OpenText Enterprise Security Manager is 1.5%, up from 1.2% compared to the previous year. The mindshare of Splunk Enterprise Security is 9.3%, down from 11.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM) Market Share Distribution
ProductMarket Share (%)
Splunk Enterprise Security9.3%
OpenText Enterprise Security Manager1.5%
Other89.2%
Security Information and Event Management (SIEM)
 

Featured Reviews

Gaurav Ranade - PeerSpot reviewer
Excels at performing regression and correlation on the data
ArcSight is a legacy technology, and many customers want AI-powered technologies integrated with it. That hasn't been done yet, but ArcSight needs to catch up with the newer solutions and technologies available in the market. It can't just rely on the legacy technology from 2010 or 2012. You can't run that in 2024. It's a legacy technology with its own limitations. Customers often face issues that other software or newer solutions can resolve easily. That's the main challenge we face from customers right now. So, the only concerns are that AI needs to be integrated and scalability improved. Those are the main areas to be improved.
Kyle Vernham - PeerSpot reviewer
Built-in searches and unified data access streamline alert investigation and boosts analyst efficiency
The two features I appreciate the most in Splunk Enterprise Security are the built-in searches, which have been very easy for us to get started with right out of the box, and the fact that it accesses all of our other systems. You can access it as a pane of glass rather than having to search individually. We also have the option to compare our analysts from our service to service. Splunk Enterprise Security helps our SOC team prioritize and investigate high-fidelity alerts more effectively by providing a more in-depth look and the ability to access a lot more of our data. Instead of jumping from several segmented systems, it allows us to have everything brought together in one place. For example, you have to move from our purview to our build system and to Splunk Enterprise Security, and it enables us to streamline that process. The built-in features of Splunk Enterprise Security, which we recently procured, have given us a good starting point and demonstrated the value of the product, providing an easy way to sell it to our company. The ease of getting everything into our purview helps us, and it serves as a good start for the investigation part in one location rather than what we usually have, which is jumping from system to system to system. Splunk Enterprise Security plays a role in our company's strategy to combat insider threats and advanced persistent threats by currently being in its technical test phase. We are still rolling it out, and it should help us find any insider threats based on information that our policy states should not be present in our system. Splunk Enterprise Security's risk-based alerting (RBA) has impacted our alert volume and analyst productivity because we've got many different systems feeding into it. However, it has helped to make it easier for our analysts to go through a set of events rather than 100 alerts. RBA allows us to streamline the process and customize it for our analysts. When it comes to leveraging Splunk Enterprise Security's dashboards and visualizations to communicate security posture to executives, it's pretty straightforward for any type of information. The visualization is easy to understand, but I haven't had any direct conversations with our executives.
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Comparison Review

VS
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
11%
Educational Organization
7%
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise14
Large Enterprise57
By reviewers
Company SizeCount
Small Business110
Midsize Enterprise48
Large Enterprise255
 

Questions from the Community

Which is the best SIEM tool for a mid-sized financial services firm: Arcsight or Securonix?
In my market, a lot of financial companies had or have an ArcSight installation. Just because in former times it was pretty good. Now a lot of them are looking for a more effective solution due to ...
What do you like most about ArcSight Enterprise Security Manager (ESM)?
We utilize ArcSight ESM for real-time threat detection in our organization. We have custom rules that we've developed on top of the WAN services, along with scheduled licensing activities.
What is your experience regarding pricing and costs for ArcSight Enterprise Security Manager (ESM)?
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools. It is worth the investment if you are considering the cost.
What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
 

Also Known As

Micro Focus ArcSight, HPE ArcSight, ArcSight
No data available
 

Overview

 

Sample Customers

Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.
Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
Find out what your peers are saying about OpenText Enterprise Security Manager vs. Splunk Enterprise Security and other solutions. Updated: September 2025.
867,370 professionals have used our research since 2012.