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AnsweriQ vs Kayako comparison

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14 views|5 comparisons
Kayako Logo
117 views|99 comparisons
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  • "Kayako is a highly affordable solution."
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    Top Answer:The most valuable feature of Kayako is its flexibility. We can do anything we want with it, which is nice.
    Top Answer:Kayako is a highly affordable solution. I would rate the price of Kayako a five out of five.
    Top Answer:Some of the reporting in Kayako could be improved. It only has two levels of classification and if there were additional levels added for reporting purposes it would be awesome for our environment.
    Ranking
    55th
    out of 56 in Help Desk Software
    Views
    14
    Comparisons
    5
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    24th
    out of 56 in Help Desk Software
    Views
    117
    Comparisons
    99
    Reviews
    1
    Average Words per Review
    425
    Rating
    8.0
    Comparisons
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    Kayako
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    Overview

    Deflect customer queries with self-service AI.
    67% of customers prefer self-service over speaking to a company representative. Use AI-powered chatbots, self-service submission forms, and email auto responses to instantly connect them to relevant support content, regardless of the channel they’re on.

    Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

    Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

    Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


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    Sample Customers
    Freshly, SeatGeek, Avalara, Expedia
    Toshiba Canada, Disney, Avast, Namecheap, Texas Tech University
    Buyer's Guide
    Help Desk Software
    July 2022
    Find out what your peers are saying about ServiceNow, Atlassian, Freshworks and others in Help Desk Software. Updated: July 2022.
    620,068 professionals have used our research since 2012.

    AnsweriQ is ranked 55th in Help Desk Software while Kayako is ranked 24th in Help Desk Software with 1 review. AnsweriQ is rated 0.0, while Kayako is rated 8.0. On the other hand, the top reviewer of Kayako writes "Flexible, straightforward implementation, and helpful support". AnsweriQ is most compared with , whereas Kayako is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.