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AnsweriQ vs Kayako comparison

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Freshworks Logo

AnsweriQ

23 views|14 comparisons
Kayako Logo

Kayako

Read 1 Kayako review
99 views|75 comparisons
100% willing to recommend
Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between AnsweriQ and Kayako based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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767,995 professionals have used our research since 2012.
Featured Review
Use AnsweriQ?
Anonymous User
Flexible, straightforward implementation, and helpful support
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "Kayako is a highly affordable solution."

    • More Kayako Pricing and Cost Advice →

    Ranking
    54th
    out of 59 in Help Desk Software
    Views
    23
    Comparisons
    14
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    44th
    out of 59 in Help Desk Software
    Views
    99
    Comparisons
    75
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
    DOWNLOAD NOW
    767,995 professionals have used our research since 2012.
    Comparisons
    Learn More
    Freshworks
    Kayako
    Video Not Available
    Overview

    Deflect customer queries with self-service AI.
    67% of customers prefer self-service over speaking to a company representative. Use AI-powered chatbots, self-service submission forms, and email auto responses to instantly connect them to relevant support content, regardless of the channel they’re on.

    Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

    Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

    Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


    Sample Customers
    Freshly, SeatGeek, Avalara, Expedia
    Toshiba Canada, Disney, Avast, Namecheap, Texas Tech University
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
    DOWNLOAD NOW
    767,995 professionals have used our research since 2012.

    AnsweriQ is ranked 54th in Help Desk Software while Kayako is ranked 44th in Help Desk Software. AnsweriQ is rated 0.0, while Kayako is rated 8.0. On the other hand, the top reviewer of Kayako writes "Flexible, straightforward implementation, and helpful support". AnsweriQ is most compared with , whereas Kayako is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.