Earn 20 points
Deflect customer queries with self-service AI.
67% of customers prefer self-service over speaking to a company representative. Use AI-powered chatbots, self-service submission forms, and email auto responses to instantly connect them to relevant support content, regardless of the channel they’re on.
Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.
Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.
Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.
AnsweriQ is ranked 55th in Help Desk Software while Kayako is ranked 24th in Help Desk Software with 1 review. AnsweriQ is rated 0.0, while Kayako is rated 8.0. On the other hand, the top reviewer of Kayako writes "Flexible, straightforward implementation, and helpful support". AnsweriQ is most compared with , whereas Kayako is most compared with .
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