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AnswerHub vs LiveAgent comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AnswerHub
Ranking in Knowledge Management Software
28th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
LiveAgent
Ranking in Knowledge Management Software
24th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
Help Desk Software (36th), IT Service Management (ITSM) (48th)
 

Mindshare comparison

As of July 2025, in the Knowledge Management Software category, the mindshare of AnswerHub is 0.2%, down from 0.5% compared to the previous year. The mindshare of LiveAgent is 1.1%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Knowledge Management Software
 

Featured Reviews

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OO
Prioritizes tasks and easily organizes messages and responses
I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.
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Overview

 

Sample Customers

LinkedIn, eBay, Accenture, Harvard Business Publishing, IBM, Pixar, Hortonworks, Unity, Apigee, MuleSoft, Epic Games, Safe Software, Microsoft, Philips, PayPal
Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Find out what your peers are saying about Atlassian, Notion, Salesforce and others in Knowledge Management Software. Updated: July 2025.
862,077 professionals have used our research since 2012.