Amdocs CES vs SAP Business Suite comparison

The compared Amdocs and SAP solutions aren't in the same category. Amdocs is ranked #97 in CRM , and holds a 0.5% mindshare in the category. SAP is ranked #9 in OMH , and holds a 3.4% mindshare. Additionally, 88% of SAP users are willing to recommend the solution.

Amdocs CES

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226 Comparison Views

SAP Business Suite

Read 3 SAP Business Suite reviews

137 Views
104 Comparison Views

88% willing to recommend

Amdocs CES

SAP Business Suite

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Amdocs CES and SAP Business Suite based on real PeerSpot user reviews.

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Buyer's Guide

CRM

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amdocs CES

Average Rating

0.0

Number of Reviews

Ranking in other categories

CRM (97th), Customer Experience Management (26th), Billing Software (55th)

SAP Business Suite

Average Rating

7.6

Reviews Sentiment

1.0

Number of Reviews

Ranking in other categories

Order Management Hubs (9th)

Mindshare comparison

Amdocs CES and SAP Business Suite aren’t in the same category and serve different purposes. Amdocs CES is designed for CRM and holds a mindshare of 0.5%.
SAP Business Suite, on the other hand, focuses on Order Management Hubs, holds 3.4% mindshare, up 2.5% since last year.

CRM Market Share Distribution
Product	Market Share (%)
Amdocs CES	0.5%
Microsoft Dynamics CRM	4.5%
SAP CRM	4.1%
Other	90.9%

CRM

Order Management Hubs Market Share Distribution
Product	Market Share (%)
SAP Business Suite	3.4%
Blue Yonder Order Management	17.6%
Manhattan Active Omni	13.7%
Other	65.3%

Order Management Hubs

Featured Reviews

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it_user795654

Senior Manager at a logistics company with 5,001-10,000 employees

There is hardly any customization required for it, if implemented correctly. The UI needs improvement.

The UI: To train one user on SAP ECC takes at least two weeks. Though once familiarized, people can remember shortcuts and t-code for the change management is still high. Thanks to the vast majority of large organizations using SAP, the user adaption is a lot less if users come from SAP/GUI environments.

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	4

Comparisons

NetCracker OSS vs Amdocs CES

Compared 49% of the time

LotusFlare DNO Cloud vs Amdocs CES

Compared 20% of the time

Nokia Siemens NetAct vs Amdocs CES

Compared 16% of the time

Ericsson OSS vs Amdocs CES

Compared 15% of the time

More Amdocs CES Competitors

No data available

Product Reports

Buyer's Guide

CRM

August 2025

Download Amdocs CES product report

Buyer's Guide

Order Management Hubs

August 2025

Download SAP Business Suite product report

Overview

CES is the only integrated suite that redefines the customer experience from the device to the network.

Amdocs

SAP Business Suite software comprises a set of fully integrated applications such as SAP ERP, SAP CRM, SAP SCM, and SAP SRM that enable enterprises to run their core business operations. It provides end-to-end process support for areas such as customer engagement, finance, human resources, manufacturing, procurement, logistics, and IT management. With SAP HANA, SAP offers full in-memory platform in the cloud. SAP Business Suite powered by SAP HANA not only brings together transactions and analytics on a single in-memory platform; it completely redefines the concept of real time (which the 'R' in R/1, R/2 and R/3 has always stood for). It enables business processes be re-thought, drives real-time business transformation, and generates customer value both for business and IT.

SAP

Sample Customers

AAPT, Ono, Oi, NOS, AT&T, Bezeq, BT Plc, Cellcom, Cricket Wireless, CSL Limited, ICE, KPN, Linkem

Lenovo, Molson Coors Brewing Company, City of Boston, Colorado Department of Transportation, The NEC Group, University of Amsterdam, The Charmer Sunbelt Group, Alliander N.V., Chemion Logistik GmbH, National Football League, National Basketball Association, Direct Relief, CIR food, The VELUX Group

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: August 2025.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.