Workspace ONE UEM and Amazon WorkSpaces operate in the space of enterprise management solutions. Workspace ONE UEM seems to have the upper hand in pricing and support satisfaction, while Amazon WorkSpaces is favored for its feature set justifying the cost.
Features: Workspace ONE UEM is equipped with extensive device management capabilities, including a shared device mode, numerous REST APIs for integration, flexible provisioning, efficient app deployment, and secure email capabilities. Conversely, Amazon WorkSpaces excels in security, speed, seamless performance, and multimedia support, ideal for remote work and global deployment.
Room for Improvement: Workspace ONE UEM users identify reporting, BYOD solutions, Mac management, support quality, and multi-cloud and Active Directory integration as areas needing enhancement. Amazon WorkSpaces users suggest improvements in video conferencing, VPN stability, configuration ease, pricing, and support options.
Ease of Deployment and Customer Service: Workspace ONE UEM offers on-premises, public, and hybrid cloud deployment. Technical support experiences vary in responsiveness and expertise. Amazon WorkSpaces operates primarily in the cloud, with reported challenges in lower-tier support levels, although higher-tier agreements are well-regarded.
Pricing and ROI: Workspace ONE UEM is perceived as expensive with complex licensing but offers value for large enterprises through its comprehensive features. Amazon WorkSpaces provides flexible pay-as-you-go pricing, though it remains costly with additional service charges. Both solutions deliver ROI via enhanced security and management efficiency for enterprises.
I would rate the technical support from Amazon as nine out of ten.
It is not poor support, but it is not perfect support we're getting right now; it is not an immediate solution, and it may take two or three days.
The support side has recently become weaker compared to what it used to be with VMware.
Compute can be increased or decreased as you pay as you go for Amazon WorkSpaces.
The solution is highly scalable.
Amazon WorkSpaces can sometimes function as a black box, making it difficult to diagnose why a workspace is slow on any given day due to limited visibility into network latency from the client, real-time CPU and GPU utilization, and storage bottlenecks.
A single orchestrator tool could assist with discovery, implementation, and image building for Amazon WorkSpaces.
Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now.
The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation.
The positive impact of Amazon WorkSpaces on the organization includes teams becoming productive on day one, reduced cost per employee, the ability for contractors to join instantly and leave without paying for the full term, easier compliance, lower risk of data loss, peace of mind when using contractors and remote staff, easier onboarding, easier offboarding, and security cleanup.
Multi-factor authentication is enabled on AWS WorkSpaces, which provides additional security when connecting.
The compliance management feature set is heavily used and beneficial for most organizations.
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy.
| Product | Mindshare (%) |
|---|---|
| Workspace ONE UEM | 2.5% |
| Amazon WorkSpaces | 2.1% |
| Other | 95.4% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 21 |
| Large Enterprise | 58 |
Amazon WorkSpaces is a fully managed desktop-as-a-service (DaaS) solution provided by Amazon Web Services (AWS). It allows users to access a virtual desktop environment in the cloud from various devices, including laptops, tablets, and thin clients.
With Amazon WorkSpaces, users can have a complete desktop experience with their familiar applications and data, while the underlying infrastructure and management tasks are handled by AWS. The virtual desktops provided by Amazon WorkSpaces are persistent, meaning that user data and settings are retained even when disconnected from the virtual desktop.
Amazon WorkSpaces Features:
Amazon WorkSpaces Benefits:
Reviews from Real Users
Sachin Narvekar, IT-IS LEAD at Tata Consultancy, writes that "Amazon WorkSpaces is a virtual desktop platform. So, instead of having your laptops, and desktops, you can have your data on the cloud.”, he also adds, "Security, streaming, faster performance, scalability, and the fact that it is very much cost-effective, are some of the solution's valuable features."
Ravi-Bhardwaj, Manager at Ravi RITS Enterprice, states that “The solution has improved the organization because now any user who doesn't have a corporate laptop can connect to the system, security is still high, and it uses very low bandwidth.”
VMware Workspace ONE is an intelligence-driven digital workspace platform that delivers any app on any device. It integrates access control, multi-platform endpoint management, and application management. With the VMware Workspace ONE platform, IT teams can deliver a digital workspace that includes the devices and apps of the company’s choice, but with security and control.
VMware Workspace ONE is available:
VMware Workspace ONE Key Features
VMware Workspace ONE Benefits
Some of the benefits of using VMware Workspace ONE include:
Workspace ONE Components
Reviews from Real Users
Below is some feedback from our PeerSpot users who are currently using the solution:
PeerSpot user Patrick B., Cybersecurity Architect at a tech services company, says, "Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly."
Roshan T., Partner Manager North America at a tech company, mentions how satisfied he is with the product, saying, "You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed."
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