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Amazon WorkSpaces vs Workspace ONE UEM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Amazon WorkSpaces receives mixed ROI ratings; users praise easy setup and infrastructure but some find no financial benefits.
Sentiment score
7.0
Users generally experience returns from Workspace ONE UEM through security, cost savings, and compliance, despite increased costs for some.
 

Customer Service

Sentiment score
5.8
Amazon WorkSpaces customer support is well-rated, though response times vary; various support plans are available for different needs.
Sentiment score
6.0
Workspace ONE UEM support receives mixed reviews, highlighting quick responses but also delays and inconsistent initial resolutions.
Support responds immediately, but I see that some engineers are new or they don't have experience collecting logs, so they take two to three days to come back.
 

Scalability Issues

Sentiment score
8.5
Amazon WorkSpaces is scalable, flexible, and cost-effective, supporting various user levels with ease and a pay-as-you-go model.
Sentiment score
7.7
Workspace ONE UEM scales effectively, integrating smoothly with cloud environments, though complexities arise in larger on-premises setups.
 

Stability Issues

Sentiment score
7.6
Amazon WorkSpaces offers strong stability, reliant on connectivity, with minor issues like reconnection needed when idle, enhancing resource efficiency.
Sentiment score
7.6
VMware Workspace ONE UEM is stable and reliable, with the cloud version outperforming competitors despite some setup challenges.
 

Room For Improvement

Amazon WorkSpaces needs better conferencing, app installation, VPN, pricing, support, identity management, and faster operational responses.
Workspace ONE UEM requires improvements in reporting, interface simplicity, support speed, pricing, platform consistency, integration, and security features.
Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now.
 

Setup Cost

Amazon WorkSpaces costs $85-$150 monthly per machine, influenced by capacity, with mixed opinions on affordability and licensing flexibility.
VMware Workspace ONE UEM is seen as premium with flexible pricing, competitive due to features, but costs can increase.
 

Valuable Features

Amazon WorkSpaces offers mobility, strong security, fast connectivity, scalability, and easy provisioning, enhancing remote work with efficient performance.
Workspace ONE UEM provides efficient device management, security, and integration with user-friendly multi-platform support and centralized administration.
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy.
 

Categories and Ranking

Amazon WorkSpaces
Ranking in Virtual Desktop Infrastructure (VDI)
9th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
17
Ranking in other categories
Desktop as a Service (DaaS) (2nd)
Workspace ONE UEM
Ranking in Virtual Desktop Infrastructure (VDI)
7th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
101
Ranking in other categories
Remote Access (5th), Enterprise Mobility Management (EMM) (2nd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (10th), Unified Endpoint Management (UEM) (3rd)
 

Mindshare comparison

As of August 2025, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Amazon WorkSpaces is 1.2%, up from 0.8% compared to the previous year. The mindshare of Workspace ONE UEM is 2.4%, down from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Desktop Infrastructure (VDI)
 

Featured Reviews

Bhaskar Rao - PeerSpot reviewer
Management console is very easy to use, readily available infrastructure and easy to scale
It's very stable. There is a big difference between traditional physical servers and cloud servers. With physical servers, we need to plan for purchasing, procurement, capacity, storage, get quotations, and then procure them. That took some time. Maybe it would take more than one month or maybe two months to procure and then install. With AWS, it is readily available. Just pay and immediately create the VPC, network, and everything. It is very easy. Within two or three hours, we can implement any server or launch any application. Within five minutes, we can just spin up and publish our servers on the Internet.
Ajit Pratap Kundan - PeerSpot reviewer
A tool that needs to improve scalability but is useful to manage user
There is a need for better user lifecycle management within VMware Identity Manager, along with better user governance, including the separation of duties of the users. In my company, we are not able to create a policy for the separation of duties of the users, so it is an area where improvement is required. The official authentication and fingerprint authentication should be part of VMware Identity Manager, and I feel these areas are currently missing. The scalability of the product needs to improve. The product should be tightly integrated with the third-party products because it's not like a customer is going to purchase all the VMware products, as they might have different solutions for different purposes.
report
Use our free recommendation engine to learn which Virtual Desktop Infrastructure (VDI) solutions are best for your needs.
865,384 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Performing Arts
14%
Computer Software Company
10%
Government
8%
Manufacturing Company
8%
Computer Software Company
16%
Financial Services Firm
9%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Amazon WorkSpaces?
Performance and scalability are valuable features.
What is your experience regarding pricing and costs for Amazon WorkSpaces?
For Amazon WorkSpaces pricing, I think it is affordable; it is a final decision made through the management part. I am not satisfied with the billing part because sometimes it bills for huge usage ...
What needs improvement with Amazon WorkSpaces?
I have not integrated AWS VPN with my Amazon WorkSpaces setup. Regarding disadvantages, I feel that the product has no areas for improvement. The billing part could be improved. Some features could...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
How does VMware Workspace One compare with VMware Horizon 7?
VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial setup is easy, and the product is very stable and reliable. I think the fact th...
What do you like most about VMware Workspace ONE?
The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offers efficient flexibility.
 

Also Known As

WorkSpaces
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
 

Overview

 

Sample Customers

GrubHub, Endemol Shine Nederland, CMC Property Services
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
Find out what your peers are saying about Amazon WorkSpaces vs. Workspace ONE UEM and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.