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Alcatel-Lucent OpenTouch vs ShoreTel Sky comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alcatel-Lucent OpenTouch
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Unified Communications as a Service (6th)
ShoreTel Sky
Average Rating
7.8
Reviews Sentiment
4.5
Number of Reviews
7
Ranking in other categories
Unified Communications (15th), IP Telephony & Unified Communications (7th)
 

Mindshare comparison

While both are Convergence and VOIP solutions, they serve different purposes. Alcatel-Lucent OpenTouch is designed for Unified Communications as a Service and holds a mindshare of 10.5%, up 6.5% compared to last year.
ShoreTel Sky, on the other hand, focuses on Unified Communications, holds 1.7% mindshare, up 1.0% since last year.
Unified Communications as a Service
Unified Communications
 

Featured Reviews

Use Alcatel-Lucent OpenTouch?
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it_user202980 - PeerSpot reviewer
The portal is very good, but could use more function and streamline, especially in the call flow section.
Using Shortel sky has been great for our company. We have a normal to high employee turn over rate, especially in our sales dept. And having access to the shortel sky portal has made this simple for IT to make the changes Every time we hire a new employee, we can have them up and running in a…
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Also Known As

Alcatel Lucent OpenTouch, OpenTouch
No data available
 

Overview

 

Sample Customers

Bank of Africa (BOA) Group, Battistella S.p.A., Catholic Education Office, Centre National de la Danse (CND), Iona College, Rockville Centre School District, Sahara Computers, University of Johannesburg, Ville de La Tronche
Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus