AI CRM vs Zendesk comparison


Comparison Buyer's Guide

Executive Summary

Categories and Ranking

Ranking in CRM
Average Rating
Number of Reviews
Ranking in other categories
No ranking in other categories
Ranking in CRM
Average Rating
Number of Reviews
Ranking in other categories
CRM Customer Engagement Centers (4th), Help Desk Software (11th), IT Service Management (ITSM) (8th), Sales Force Automation (7th), Reporting (14th), Knowledge Management Software (2nd), Community Platforms (2nd)

Mindshare comparison

As of June 2024, in the CRM category, the mindshare of AI CRM is 0.2%, down from 0.2% compared to the previous year. The mindshare of Zendesk is 1.2%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unique Categories:
No other categories found
CRM Customer Engagement Centers
Help Desk Software

Featured Reviews

BharatR - PeerSpot reviewer
Mar 15, 2024
An cloud-based customer service platforms sold on a software-as-a-service (SaaS) model
My use case for Salesforce Essentials is focused on gathering market insights for new feature releases and product launches. I utilize Zendesk to collect information from customer tickets regarding changes in features, new feature requests, and customer feedback helping me understand customer…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

Information not available
"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."
"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
"The price is very competitive."
"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
Use our free recommendation engine to learn which CRM solutions are best for your needs.
789,442 professionals have used our research since 2012.

Top Industries

By visitors reading reviews
No data available
Computer Software Company
Educational Organization
Financial Services Firm

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Zendesk Support?
I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...
What is your experience regarding pricing and costs for Zendesk Support?
You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 p...
What needs improvement with Zendesk Support?
As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing ...


No data available

Also Known As

No data available
Zendesk Support, Zendesk Guide, Zendesk Sell

Learn More

Video not available



Sample Customers

Information Not Available
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Find out what your peers are saying about Microsoft, Salesforce, and others in CRM. Updated: June 2024.
789,442 professionals have used our research since 2012.