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ADP Streamline vs Gusto comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ADP Streamline
Ranking in Benefits Administration
24th
Average Rating
8.4
Number of Reviews
7
Ranking in other categories
Global Payroll (5th)
Gusto
Ranking in Benefits Administration
9th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
4
Ranking in other categories
Talent Management (13th)
 

Mindshare comparison

As of August 2026, in the Benefits Administration category, the mindshare of ADP Streamline is 1.7%, up from 1.0% compared to the previous year. The mindshare of Gusto is 1.8%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Benefits Administration Mindshare Distribution
ProductMindshare (%)
Gusto1.8%
ADP Streamline1.7%
Other96.5%
Benefits Administration
 

Featured Reviews

Abdul-Rauf - PeerSpot reviewer
Manager Payroll Services & Operations at Meshsol Technologies
Simplifies payroll processing and reduces the need for extensive marketing efforts while providing scalability, compliance, and excellent stability
I believe there is room for enhancement in the scope of services. We encountered challenges at times in clearly defining it, particularly because the firewall domain is extensive and demands localization for this service. Consequently, there is occasional confusion regarding whether a service falls under the standard category or is considered an add-on. I think there is a need for a deeper level of comprehension.
PS
Founder at SelectSoftware Reviews
Provides time-saving solutions for small business payrolls
I would say, relative to another payroll solution, running payroll with Gusto probably costs half the price and saves us 5 to 10 hours a month. I would say Gusto is a really good payroll solution for small businesses. Running payroll with Gusto costs half the price and saves us 5 to 10 hours a month. My company does not have a business relationship with this vendor other than being a customer. I was not offered a gift card or incentive for this review. I rated Gusto 9 out of 10 because of some customer support issues that kept it from being a 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is good, user-friendly, and effective."
"The most valuable feature was that everything was in one system."
"The advantage was that ADP Streamline was inherently designed to serve as a marketing engine for the company."
"They are very strong in terms of having a central regional system, where a regional person can see and monitor the calendar for each different country and know what stage they are in, if the process has been finalized and approved, and if the process has gone back to the bank, all monitored regionally."
"The product allows you to create and manage shared services centrally even in small countries."
"The ability to have one reporting for all countries is valuable."
"I like the reporting feature as it allows me to generate reports independently without relying on a payroll consultant."
"I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."
"I think the most value I have gotten from Gusto has been the interface, as it's very simple to use and it's very easy to understand."
"I appreciated the templates that they offered for new hires and onboarding."
"Gusto is a really good payroll solution for small businesses."
"We used QuickBooks before Gusto; we switched because Gusto is much easier, and it also is used for payroll as an HR IT solution with multiple uses."
 

Cons

"The reporting tool could be improved as it currently is just a data dump and much manipulation is required."
"The UI could be improved to be a bit more modern or trendy because it looks old-fashioned compared to other systems."
"I think there is a need for a deeper level of comprehension."
"We had to scrap plans to integrate Brazil because it was not doable."
"Having more clear guidance on design and training would be beneficial."
"The product is not quite up to our expectations."
"The pricing is high as compared with other products in the market. For a small service that is out of scope, it has a huge service charge."
"They could improve the service relationship manager (SRM), because they have an SRM which is not familiar with Simple."
"The integration is not so good."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."
"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."
"My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work."
 

Pricing and Cost Advice

"The amount we pay is not low, and it is not high. It is average."
"Our company had a standardized pricing model based on the number of employees."
Information not available
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Top Industries

By visitors reading reviews
Construction Company
19%
Outsourcing Company
14%
Healthcare Company
8%
Financial Services Firm
7%
Construction Company
13%
Outsourcing Company
11%
Media Company
9%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise4
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Gusto?
I wish Gusto's customer support was better for improvements. My experience with Gusto's customer support sometimes shows they're not responsive, and they have definitely made mistakes in the past.
What advice do you have for others considering Gusto?
I would say, relative to another payroll solution, running payroll with Gusto probably costs half the price and saves us 5 to 10 hours a month. I would say Gusto is a really good payroll solution f...
What is your primary use case for Gusto?
Our main use case for Gusto is for payroll, and we pay our US employees through it. Gusto helps with our payroll process because we use it for tax filings and benefits.
 

Comparisons

 

Also Known As

No data available
ZenPayroll
 

Overview

 

Sample Customers

Lenovo, ConvaTec, Syngenta, Brady Corporation, Covidien, TomTom
Farmgirl Flowers, Bevel, Pooch Pals, ALL MAVEN
Find out what your peers are saying about ADP Streamline vs. Gusto and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.