Acumatica vs Oracle Fusion Service comparison

The compared Acumatica and Oracle solutions aren't in the same category. Acumatica is ranked #7 in CE , with an average rating of 10.0, and holds a 3.3% mindshare in the category. Oracle is ranked #11 in CRM , with an average rating of 8.1, and holds a 0.8% mindshare. Additionally, 66% of Acumatica users are willing to recommend the solution, compared to 91% of Oracle users who would recommend it.

Acumatica

Read 3 Acumatica reviews

679 Views
204 Comparison Views

66% willing to recommend

Oracle Fusion Service

Read 33 Oracle Fusion Service reviews

1,144 Views
721 Comparison Views

91% willing to recommend

Acumatica

Oracle Fusion Service

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Executive Summary

We performed a comparison between Acumatica and Oracle Fusion Service based on real PeerSpot user reviews.

Find out in this report how the two Cloud ERP solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Acumatica vs. Oracle Fusion Service Report (Updated: September 2024).

Buyer's Guide

Acumatica vs. Oracle Fusion Service

September 2024

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Helped 868,183 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Acumatica

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Cloud ERP (7th)

Oracle Fusion Service

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), CRM (11th), Marketing Management (6th)

Mindshare comparison

Acumatica and Oracle Fusion Service aren’t in the same category and serve different purposes. Acumatica is designed for Cloud ERP and holds a mindshare of 3.3%, up 2.6% compared to last year.
Oracle Fusion Service, on the other hand, focuses on CRM, holds 0.8% mindshare, down 1.3% since last year.

Cloud ERP Market Share Distribution
Product	Market Share (%)
Acumatica	3.3%
Oracle Fusion Cloud ERP	20.6%
NetSuite ERP	18.6%
Other	57.5%

Cloud ERP

CRM Market Share Distribution
Product	Market Share (%)
Oracle Fusion Service	0.8%
Microsoft Dynamics CRM	4.5%
SAP CRM	4.1%
Other	90.6%

CRM

Featured Reviews

Steven-Parker

CEO at Cottingham Ltd

Focused on inventory and accounting production; valuable inventory control and sales recording

The Acumatica features I found most valuable are inventory control and sales recording Additional features I would like to see in the next release are more flexible reporting options. I would specifically benefit from the ability to create comparative reports for many months instead of having to…

Read full review

MahaboobPasha

Solutions Architect at Western Digital

Integration enhances efficiency with good ERP Fusion Console that helps with centralization

When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve. There have been many service requests around this, particularly last year. Although progress has been made, performance is still a concern for me. When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them. Enhanced performance is something that I would be interested in.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."

"This solution supports multiple branches."

"The product's most valuable feature is an efficient fusion of finance and HR modules."

"The solution changes the way clients work to make it easier and faster."

"The most valuable feature of the solution is that customers can easily understand it."

"Oracle offers a wide range of applications, each capable of delivering significant value to our business."

"I find the ERP Fusion Console valuable since it centralizes all the modules like order management."

"There is a focus on maintaining efficiency, and it is a significant time saver."

"Oracle's strength lies in swiftly building and deploying enterprise applications globally."

"The solution is easy to learn."

More Oracle Fusion Service pros

Cons

"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."

"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."

"The solution doesn't have features to break down the structure for multiple people in the project."

"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."

"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher."

"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."

"The product's option to upload payroll data doesn't work seamlessly."

"When it comes to ERP Cloud, performance has always been an issue, especially when calling an API or a VIP publisher. I experience timeouts, which Oracle needs to improve."

"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."

More Oracle Fusion Service cons

Pricing and Cost Advice

"It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."

"Oracle Fusion Service is more expensive than Workday."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"The product has average pricing."

"This is definitely an expensive product compared to others on the market."

"The tool is reasonably priced."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

"Oracle Fusion Service is a cheap and flexible solution."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Healthcare Company

10%

Construction Company

Media Company

Manufacturing Company

11%

Financial Services Firm

10%

Healthcare Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	20

Questions from the Community

What do you like most about Acumatica?

This solution supports multiple branches.

See all answers

What needs improvement with Acumatica?

When I logged into project accounting, I found that the solution didn't have features to break down the structure for multiple people in the project. I think it's hard for the construction companie...

See all answers

What is your primary use case for Acumatica?

The user interface has many features like Multi-company and Multi-Currency. In the costing method, the warehouse is a critical port; you cannot find it in any other software, so it's helpful.

See all answers

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

I would like to see more AI usage, enhanced personalization capabilities, and simpler integration capabilities.

See all answers

What is your primary use case for Oracle Service Cloud?

I mainly use the solution for RTCRN.

See all answers

Comparisons

HubSpot CRM vs Acumatica

Compared 44% of the time

Salesforce Sales Cloud vs Acumatica

Compared 21% of the time

Zoho CRM vs Acumatica

Compared 19% of the time

Oracle Fusion Cloud ERP vs Acumatica

Compared 16% of the time

More Acumatica Competitors

Siebel CRM vs Oracle Fusion Service

Compared 15% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 12% of the time

Oracle CX Sales vs Oracle Fusion Service

Compared 9% of the time

Salesforce Sales Cloud vs Oracle Fusion Service

Compared 7% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 7% of the time

More Oracle Fusion Service Competitors

Product Reports

Buyer's Guide

Cloud ERP

August 2025

Download Acumatica product report

Buyer's Guide

Oracle Fusion Service

September 2025

Download Oracle Fusion Service product report

Also Known As

No data available

Oracle Service Cloud, Oracle RightNow

Overview

Acumatica is the world’s fastest-growing provider of cloud business management software, with the industry’s highest customer satisfaction rating. And that’s not a coincidence. We offer a unified, modern business management platform designed to help today’s small and medium-sized businesses connect every facet of their operations. With Acumatica, the information you need to make critical decisions is right at your fingertips, wherever you are. Our technology and licensing are designed to be flexible and growth-friendly—adapting gracefully to the changing needs of growing businesses and freeing you up to focus on delighting more customers.

Acumatica

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Sample Customers

Additive-X, Carlson-LaVine Inc, Cornell Cooperative Extension, Alpha Insulation and Waterproofing, Dukathole Group, Eagle Fence Distributing, Clive Coffee

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Buyer's Guide

Acumatica vs. Oracle Fusion Service

September 2024

Free Report: Acumatica vs. Oracle Fusion Service

Find out what your peers are saying about Acumatica vs. Oracle Fusion Service and other solutions. Updated: September 2024.

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