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Aastra Solidus eCare vs SAP Business Communications Manager comparison

Mitel and SAP are both solutions in the Contact Center Infrastructure category. Mitel is ranked #5, while SAP is ranked #12. Mitel holds a 5.6% mindshare in CCI, compared to SAP’s 3.9% mindshare.
Aastra Solidus eCare
  • 116 Views
  • 67 Comparison Views
SAP Business Communications...
  • 47 Views
  • 28 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aastra Solidus eCare
Ranking in Contact Center Infrastructure
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
SAP Business Communications...
Ranking in Contact Center Infrastructure
12th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Contact Center Platforms (21st)
 

Mindshare comparison

As of May 2025, in the Contact Center Infrastructure category, the mindshare of Aastra Solidus eCare is 5.6%, up from 4.7% compared to the previous year. The mindshare of SAP Business Communications Manager is 3.9%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center Infrastructure
 

Comparisons

Mitel Contact Center Solutions vs Aastra Solidus eCare Logo
Mitel Contact Center Solutions vs Aastra Solidus eCare
Compared 100% of the time
More Aastra Solidus eCare Competitors
No data available
 

Product Reports

No data available
Buyer's Guide
Contact Center Platforms
May 2025
SAP Business Communications Manager reportDownload SAP Business Communications Manager product report
 

Also Known As

Solidus eCare
Business Communications Manager
 

Overview

Solidus eCare, a rich suite of seamlessly integrated Unified Communications & Collaboration and contact center applications, offers advanced features to create efficiencies and peak management in your contact center.
Mitel

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
SAP
 

Sample Customers

Viking Line, Carlsberg Breweries
Kaeser Kompressoren
See our list of best Contact Center Infrastructure vendors.

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.