We performed a comparison between 4me and LiveAgent based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like their request management as well as their project management."
"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"It offers a comprehensive set of features without requiring additional payments for each feature."
"The solution is highly stable."
"Provides service level optimization."
"The most valuable feature was how the solution helped us to prioritize tasks."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"Asset Discovery is a feature that should be added."
"There are other products that are more popular."
"Connection to other softwares could be improved."
Earn 20 points
4me is ranked 19th in IT Service Management (ITSM) with 4 reviews while LiveAgent is ranked 33rd in IT Service Management (ITSM). 4me is rated 8.0, while LiveAgent is rated 8.0. The top reviewer of 4me writes "Impressive scalability and reliability for seamless service management". On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". 4me is most compared with ServiceNow, Zendesk and ManageEngine ServiceDesk Plus, whereas LiveAgent is most compared with . See our 4me vs. LiveAgent report.
See our list of best IT Service Management (ITSM) vendors.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
