Zoho CRM Plus enhances business development and customer management efforts with robust capabilities in sales pipeline tracking, team collaboration, and information organization to support business growth.
| Product | Market Share (%) |
|---|---|
| Zoho CRM Plus | 1.4% |
| Salesforce | 4.9% |
| Genesys Cloud CX | 4.1% |
| Other | 89.6% |
Zoho CRM Plus is a comprehensive platform designed for enhancing sales processes, business growth, and customer engagement strategies. It provides businesses with tools for task tracking, information documentation, collaboration, and robust sales modules that facilitate flexible organization. Reports and analytics provide valuable insights into business performance. While users appreciate its simplicity and performance, they note areas for improvement, such as interface design, technical support, and integration capabilities. The system supports adding new customers, patient monitoring, reaching VIPs, and tracking sales leads to align teams on deal progress and organizational goals.
What are the key features of Zoho CRM Plus?In industries like healthcare, Zoho CRM Plus is used for patient monitoring and improving care through better customer engagement. In business development, it aids in tracking leads and managing pipelines to achieve growth objectives. The platform's ease of use makes it adaptable across sectors, although some prefer competitors like HubSpot and Salesforce for their advanced features.
| Author info | Rating | Review Summary |
|---|---|---|
| Solution architect at SM Supermalls | 4.0 | We use Zoho CRM Plus to improve customer service with its integration capabilities and workflow automation, enhancing efficiency and satisfaction. We previously used an earlier Zoho CRM version and seek to incorporate AI for adaptive, precise customer query responses. |
| Chief Information Officer at granistr | 4.5 | We use Zoho CRM Plus for prospecting through Google Maps Business API, managing communications, and integrating with our ERP. It is user-friendly with valuable integrations, though enhancements in data quality controls are needed. Zoho saves us around 30% in workplace costs. |
| Advisor at a tech services company with 11-50 employees | 4.5 | I use Zoho CRM Plus for managing customer records and tracking their journey with valuable AI features like call recording and transcription. However, improvements in multi-tenancy and Deluge integration are needed. It saves costs and enhances process control. |
| Director at quickwork | 4.0 | We use Zoho CRM Plus to manage sales pipelines and leads. Its valuable features include the sales module, pipeline, accounts, and report analytics, though it needs mobile app improvements and AI-based prompts, with HubSpot and Salesforce offering more functionalities. |
| CEO at a non-tech company with 1-10 employees | 4.0 | I use Zoho CRM Plus to reach VIPs and track sales leads. Its most valuable feature is documenting information and meetings. However, its configuration process needs improvement. Compared to Acumatica, Zoho is more suitable for small businesses due to its integration capabilities. |
| Consulting Chief Information Officer at Tippingedge | 3.0 | I use Zoho CRM Plus for patient monitoring and find its features and performance satisfactory. However, I've encountered issues with their technical support and integrations, which are not seamless. Despite this, I have not considered other solutions or cloud providers. |
| Owner at Lucracorp | 4.0 | I use Zoho CRM Plus to add new customers. While it offers valuable stability features, its user interface could be more user-friendly. I previously used Hubspot, which has a superior UI compared to Zoho CRM Plus. |
| Co-Founder and CEO at Descasio | 4.0 | I find Zoho CRM Plus to be a simple and user-friendly tool that facilitates team collaboration. However, it could benefit from more detailed reporting. We switched to it due to its affordable pricing compared to our previous solution. |
