Service and Support
Rapid7 InsightIDR's customer service is generally well-regarded, providing timely, professional, and technically sound support. Many users commend the responsiveness and professionalism, though there are mentions of occasional delays, particularly with complex issues or during escalation to developers. Some express a desire for improvements in the speed of response and multilingual support. Ratings for service quality vary from six to ten out of ten, indicating satisfaction with room for enhancement.
Deployment
Users found Rapid7 InsightIDR's setup straightforward, highlighting its simplicity and the minimal time required for deployment. Many appreciated the assistance offered during installation and the platform's adaptability to various log sources. Installations varied from immediate to a few days, depending on the environment's size, with some needing additional integrations. Most users managed the setup with a small team, but some noted the complexity in larger environments.
Scalability
Rapid7 InsightIDR, being cloud-based, handles scalability with ease. It supports varied environments, accommodating both medium-sized enterprises and larger businesses. Users appreciate its high scalability, emphasizing its suitability for thousands of devices and multiple regions. While some note licensing can limit growth, most find it efficient for managing large amounts of data daily. Typically, businesses find it suitable with ratings for scalability often being high. It's particularly effective for medium-scale industries.
Stability
Rapid7 InsightIDR demonstrates consistent stability, with numerous users highlighting its reliability. Despite occasional issues during maintenance, notifications generally arrive before problems arise. While rare instances of stability challenges exist, they are often resolved by hardware upgrades. Many users appreciate its cloud-based nature, allowing quick bug fixes. Stability ratings frequently reach 9 or 10 out of 10, with few reports of downtime or performance issues. Internet connection quality influences its performance.
