Rapid7 InsightIDR Reviews

I was looking for a behavior analytics solution to help me monitor our users' activity and to notify of any suspicious activity.

InsightIDR was able to meet those needs and even exceed it by providing full SIEM capabilities, even for devices they don’t support directly. Most importantly, I don’t need a team of people dedicated to log collecting and sifting.

With the full suite of Rapid7 products, I am able to provide effective oversight to the information security program with measurable progress. This is a very difficult thing to measure with the ever-changing threat landscape. Dashboards, including the main screen, provide much-needed information at a glance, without hours of coding and sifting through logs to find it. In case of an actual security incident, I have faith that insightIDR has retained all logs in a secure manner that prevents log tampering as well.

InsightIDR’s ability to process millions of transactions per day, and to notify me of the most critical ones, is priceless. InsightIDR has the alerts tuned, and has the ability to quickly drill down to determine the threat level, which is very important to me as a one-person security department.

Another very important part of insightIDR is the ability to collect data from endpoint devices via agent software. With a large remote workforce, this allows visibility into the endpoints that are connected to the internet, but not to the corporate network.

I would like the ability to adjust the threshold of certain existing alerts.  Currently the only option is to change the notifications or create my own alert. 

I have not encountered any stability issues with the local collector. On the rare occasion that the cloud part of insightIDR is undergoing maintenance or having other issues, I usually receive a notification from Rapid7 before I even notice a problem.

I have not seen any issues with scalability. On average, insightIDR is processing about 60 million events per day from my environment.

The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I have they have been extremely professional and will escalate issues and suggestions to developers, if needed.

I actually purchased the predecessor, InsightUBA, which quickly changed into the insightIDR that we have today. There was no other previous solution.

Setup was extremely simple. An implementation specialist was assigned to me to help get me started and to learn my environment and challenges.

For the most part, all communications are sent to a log aggregation server. It is as simple as pointing syslogs to that server. For some, such as Active Directory and Exchange, there are plugins that are simple to install on those servers to make sure the appropriate logs are sent.

From InsightIDR, it is as simple as choosing from a list of supported log sources, or you can create a generic log source by specifying a port number. It’s that simple.

Licensing is straightforward. If, for some reason, you don’t meet the minimum licensing requirements, there is a third-party managed service that can help.

I did not consider any other options in depth. Most other options I saw required one or more full-time employees to maintain.

In the past I have made several requests and have had the opportunity to work with developers and user-interface specialists to add enhancements to the product. The effort that Rapid7 puts into the user interface, after gaining first-hand use-case information directly from us, the end users, is unprecedented.  Even when I worked for much larger companies, I did not see so many suggestions turn into reality.

Be sure to take full advantage of the agents. I have not seen any performance problems on the endpoints, and having this level of information from outside the network is difficult otherwise.

It’s a great tool. The solution helps us a lot in threat detection. It’s one of the most updated tools. The UI is very good. We can easily start using the tool and explore it. It also provides features like legacy UBA that other products do not provide. We can customize the rules from the default template in InsightIDR. UBA is a great feature.

When a new user is created in Active Directory, an investigation is created. We can use the default features to create an investigation. The solution has many advanced features and default templates that help protect from attacks without a user’s intervention. It is quite impressive.

The product allows us to make only 30 custom rules. The limit on custom rules must be changed.

I have been working with the product for two months.

We have deployed the solution in 28 offices. We are using the basic features for now.

The initial setup is straightforward.

We chose Rapid7 because of its price. IBM QRadar charges us based on data storage. Rapid7 InsightIDR charges us based on the endpoints we connect to. We are satisfied with the product’s price.

I have used IBM QRadar, Splunk, and Sentinel. We use Splunk in our offices, too. Compared to other products, Rapid7 InsightIDR’s UI is very good. It is very easy to handle. We are working with the tool currently and are quite satisfied with it.

Overall, I rate the solution a nine out of ten.

Visibility and response.

I am able to run automated actions based on the output of reports, leaving me extra time to focus on more pressing matters.

The ability to ingest Office 365 log files, then process them into events and display them on a map. This feature is particularly useful as it allows us to view students who are attempting to bypass our content filters, and it shows us users who have been phished.

Personally, I feel it would greatly benefit from more supported log sources. Additionally, the ability to tune the collector for custom logs would greatly help.

Product is cloud-based. Thus far, it has proven to be stable.

No product scales extremely well

The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may arise in a reasonable time frame.

Initial setup was straightforward. 

I had a support engineer sit with me through the whole process over the course of three days. He was a huge help!

This is a great product. The team is very willing to work with companies. My suggestion is to call the Rapid7 sales department and see how they can help.

We did PoC with a couple of other products. However, Rapid7 InsightIDR was the best product for our needs and budget.

We evaluated LogRhythm and AlienVault. Both were inferior in regards to pricing or performance.

The solution lacks an AI-driven capability. While other competitors emphasize AI as the most important feature.

I have been using Rapid7 InsightIDR as a distributor for seven years.

The product's stability is high. I rate the solution’s stability an eight out of ten.

Due to its cloud-based nature and numerous agents, its scalability is high. This, combined with its on-premise environment, ensures rapid performance. It can handle several thousand. It is best suited for large-scale businesses.

Support is slow. I'm not satisfied with the support so far.

Neutral

Due to the product's complexity, the initial setup can be challenging. Additionally, setting up the product and training the customer can be quite demanding. Deploying the appliance or sensor on-premises can take up to twelve months.

The product pricing is very cheap.

InsightIDR automates everything through InsightConnect in a seven-day cycle.

The product has improved significantly since its inception. However, based on feedback I've received from other products in the market, aside from InsightIDR.

It improved because several sensors are deployed within the on-premise environment. It can be very efficient if the customer implements and operates it effectively. 

If you combine it with InsightIDR, then it may become more compact. Maybe IBM was a bit larger. So, having MDR is the main key point for this product.

Overall, I rate the solution a four out of ten.

I used it in my previous company. We were the integrator of the solution, and also a partner of Rapid7 at the time. 

We used it for security monitoring and also for analytics. We used it for our own company, and like an MSSP, we sold this to our customers. So, we did security monitoring for our customers and interim response for them.

It was cloud-based, and I was using its latest version.

Previously, when something happened, such as when a hacker was attacking one of our customers, we were always behind, or we didn't know that we were hacked until the ransomware started. With the Rapid7 solution, at every step, we could online see what a person was doing, and we could prevent ransomware. Previously, we could never say it can be really prevented, but with Rapid7, we could see the first steps of what they were trying to do, and we could mitigate those steps before there is a big outage.

The biggest reason why we chose Rapid7 was to gain value in a really quick time. Its deployment doesn't take months. It just takes a few days.

When something is happening, such as there is hacking or something else going on, the information provided is really helpful. It almost tells you what to do. It is enriched with a lot of information.

One of the things that could be better is digital forensics. It is there, but it can be better. They could provide more on the endpoint detection level.

It could have intelligence. It is available as a separate product but not as a part of the platform itself.

It is definitely stable. We never have any outages. I would rate it a ten out of ten in terms of stability.

It is definitely scalable. I would rate it a ten out of ten in terms of scalability.

We had six users who were monitoring the systems. There were 10 customers with about 10,000 employees in total.

They are responsive, but there is scope for improvement. I would rate them an eight out of ten.

Positive

It is straightforward. I would rate it a nine out of ten in terms of the ease of setup.

In terms of maintenance, it is all cloud-based. So, the maintenance is done by the vendor.

It must be really high, but we never looked at the real numbers.

It is on a yearly basis. For our own company, for about 250 users, it was 16,000 euros a year.

We had a list of three products. We tried them all, and in the end, we went for Rapid7 because it was easy to deploy, and it required little or no maintenance. The price was another reason.

One of the biggest reasons why we chose it as our security platform was that it is not only for security monitoring. We could see a lot of improvements coming over the next couple of years. Automation is one of the things that will be really important in the next few years. It is already there, but we didn't buy it.

I would rate it a nine out of ten.

I used the solution to monitor networks and prevent them from real-time threats.

The solution's most valuable feature is its ability to fetch insights on threats and log activities. 

They should add more configuration and security features to the solution.

I have used the solution for more than a year and a half.

I rate the solution's stability as a seven.

We have two thousand customers using the solution. It works best for the medium-scale industry. I rate its scalability as an eight.

The solution's initial setup is easy. The deployment process involves installing and collecting agents to communicate with the systems. In the case of multiple machines, it takes around five to six months to complete it. I rate the process as an eight.

The solution's license costs around Rs. 20,00,000. It is more reasonable than other vendors. I rate its pricing as an eight.

Compared to other solutions, Rapid7 is more flexible to use. We install, gather, and monitor logs easily with its help. I rate it as an eight.

We provide InsightIDR for our banking and ICT clients. 

InsightIDR helps us investigate an environment to discover information about incidents. 

InsightIDR's integration with other solutions could be improved. Also, I'd like more control from the portal over what's happening on the endpoint side. For example, when I see an attack on an endpoint, I want to be able to stop it from the portal. 

I have used InsightIDR for four years. 

I rate InsightIDR 10 out of 10 for stability. 

I rate InsightIDR six out of 10 for scalability. The licensing model limits the scalability. The licenses are defined based on assets, so you have to purchase more licenses as you add assets. It's suitable for a small or medium-sized company. We have about 250 users. 

I rate Rapid7 support nine out of 10.

Positive

I rate InsightIDR eight out of 10 for ease of setup. It takes about seven working days to deploy. We install a connector on the LAN, which links up to the cloud and becomes one of your event sources. Next, you need to integrate everything with the console.

I rate InsightIDR six out of 10 for affordability. It isn't the cheapest solution I've seen, but it offers a greater value than less expensive competitors. 

I rate InsightIDR eight out of 10. It's worth a try. InsightIDR provides excellent visibility and threats. The network detection is fast, so you get alerts as soon as something happens. 

I use the solution for its SIEM functionalities, log analysis, and behavioral analysis.

The solution is easy to use, and the interface is intuitive.

Currently, it lacks the functionalities provided by Rapid7's User Behavior Analytics (UBA). So, User Behavior Analytics (UBA) should be added in the new release.

I have been using the solution for two years. My company has a partnership with Rapid7.

It is a stable solution. My customers are happy to use it.

I do not have any plans to expand the usage of the solution. Currently, one hundred people are using the solution.

I have not used the technical support.

Previously, I used IBM.

I was not involved in the initial setup as I am not an engineer.

The pricing is good, and it is not very expensive.

I rate the overall solution a nine out of ten.