Service and Support
Customer service and support for OpenVPN Community Edition - powered by TurnKey are rated highly, with responses always being helpful. Support is only needed occasionally, and not all users have contacted customer service because they have not encountered significant issues. Those who have reached out are very satisfied, rating their experience 10 out of 10. Some users would consider contacting technical support if they faced severe account disruptions, but such instances seem rare.
Deployment
Users found the initial setup of OpenVPN Community Edition - powered by TurnKey to be straightforward, especially when deployed via AWS Marketplace. IT teams can complete the process within hours, though configuration complexity is noted. Deployment involves using an executable file and editing a configuration file, with assistance accelerating the setup. Some deploy on-premises, while others prefer public cloud solutions.
Scalability
OpenVPN Community Edition - powered by TurnKey offers excellent scalability, with recommendations ensuring seamless vertical scaling. Users consistently appreciate the provided configurations, which support a high number of concurrent connections efficiently. Challenges are minimized when following public forum advice, leading to plans for increased implementation. Organizations have found it effective for remote connections, with configurations that consistently meet expectations. TurnKey's guidance on compute and memory configuration ensures quick scalability, meeting varied connection needs effectively without hindrances.
Stability
Many users find OpenVPN Community Edition - powered by TurnKey stable, achieving connections with limited downtime. Although some experience downtime bi-monthly, others rate its stability between seven and ten out of ten. The system manages 20 to 25 concurrent connections effectively, especially with recommended configurations. Scalability and redundancy are highlighted, ensuring stable connections to the public cloud.
