The solution provides increased visibility during an IT deployment. It enables us to troubleshoot a service when it is down. As we expand our company, more users are using the tool to quickly resolve issues. It helps us and them get to root cause quickly. For example, last week a DNS was not running anymore. We checked the packet and saw that there was a buffer overload. It has cut our overall troubleshooting time. Sometimes it took a month to troubleshoot something that we can now do within days. nGenius has helped increase application or network uptime. The DNS I mentioned is now a better server with more capacity than before, because of our troubleshooting. We see a measurable decrease in mean time to know and mean time to repair. We see that when our customers are using this tool, their stability on the link is getting better and better, every time they use it. Also, we use the solution for unified communication application performance and it helps with uptime and end-user experience. Sometimes the quality of voice calls is not good enough, so we use the Media Monitor to check the quality in real-time.
