Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.
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As of September 2025, the mindshare of Interactive Intelligence in the CRM category
stands at 0.6%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM Market Share Distribution
Product
Market Share (%)
Interactive Intelligence
0.6%
Microsoft Dynamics CRM
4.5%
SAP CRM
4.1%
Other
90.8%
CRM
Key learnings from peers
Valuable Features
"Interactive Intelligence is quite user friendly."
"The social media integration is excellent."
Room for Improvement
"The problem with this current system is that the support is not great."
"The initial setup can be a bit difficult."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
