Service and Support
HPE BladeSystem customer service is outstanding, receiving high praise for fast, effective assistance. Technical support varies; users appreciate fast escalation and expertise but report inconsistency, lengthy processes, and delays. Some users encounter frustration with initial support tiers, while others benefit from proactive advanced support options. Service quality can depend on regional factors and support contracts, often resulting in satisfactory outcomes but with noted areas for improvement. Resellers and partners play a key role in customer satisfaction.
Deployment
HPE BladeSystem’s initial setup is frequently described as straightforward and quick, aided by Smart Start kits, templates, and documentation. Some users highlight seamless integration and simplicity, while others mention complexity depending on system configurations and network setups. Training requirements vary, with less experienced teams needing additional support. Vendor assistance is often valuable, and outsourcing is common. Challenges arise in network integration, especially with Virtual Connect, but experienced teams find it manageable.
Scalability
HPE BladeSystem demonstrates strong scalability, accommodating diverse organizational needs. Users report flexibly expanding infrastructure with additional blades, easily managing increased demands. BladeSystem supports both small to medium enterprises and larger setups, supporting expansion via modular components and upgrades in storage or memory. Despite occasional challenges with older generations and manual configurations, users consistently describe BladeSystem as meeting their capacity demands effectively. Enhanced integration options are noted, particularly when using complementary software solutions.
Stability
HPE BladeSystem stability is rated highly due to its robust performance and minimal downtime. Users report it remains stable with few incidents, often related to outdated firmware. Firmware updates promptly address any stability issues, and HP's support is responsive, ensuring reliability. Despite minor hardware malfunctions, users agree its stability spans several years. The infrastructure is noted for being highly dependable, with maintenance primarily for planned updates without unexpected disruptions.