Service and Support
Hitachi NAS Platform's customer service is fair, facing challenges with documentation. However, technical support receives positive mentions from multiple users, highlighting its effectiveness and availability. Support engineers are noted for their consistent presence, and multiple entities rate the service between eight and nine points out of ten. Occasionally, there are delays in responses, but generally, prompt service is appreciated by partners and users alike.
Deployment
Initial setup of Hitachi NAS Platform is generally easy, with some considering it of medium complexity. Users find it more straightforward compared to other solutions, thanks to Hitachi's engineering focus on best practices. Setup involves installing hardware, accessing the GUI, and connecting storage. Configuration of EVS and file systems is simple without intricate steps. Time for deployment varies based on customer needs and environment, potentially taking a few days.
Scalability
Hitachi NAS Platform is known for its scalability, favored by enterprises for its virtualization capabilities and ability to incorporate stable third-party storage. In some regions, like Sri Lanka, usage may peak at 20,000 users. It can scale up to eight nodes, enhancing reliability and performance. Scalability and availability are strengths, though dependent on SAN capacity, as NAS environments integrate SAN and filers, making SAN scalability crucial. The platform supports connectivity between servers when clustered.
Stability
Users report that Hitachi NAS Platform is generally stable. They praise its dependability and strong engineering. However, some encountered issues such as random crashes due to a bad software version and file system corruption during DR site activation. Typical hardware replacements like drives were mentioned, but significant stability problems are rare.
