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Manager Technical Sales at a tech vendor with 1-10 employees
Real User
Good performance and reliability, but the management interface needs to be improved
Pros and Cons
  • "The most valuable feature is its ability to handle a high number of users while maintaining both stability and performance."
  • "I would like to see the inclusion of support for cloud-connectivity to providers like AWS."

What is our primary use case?

We are a system integrator and this is one of the products that we implement for our customers. It is a mass storage system.

An example of one use case that has been deployed is a CIFS solution in a home directory environment. We have also implemented it as part of a media server solution.

What is most valuable?

The most valuable feature is its ability to handle a high number of users while maintaining both stability and performance. For example, with more than 100,000 users, the performance is stable. With some other NAS products, as the number of users increases, the performance decreases.

What needs improvement?

We would like to have a more economical version of this solution that is suitable for use with a mid-range scale, such as one that can handle between 35,000 and 50,000 users.

The manageability needs to be improved, as the interface for doing so is not that great.

I would like to see the inclusion of support for cloud-connectivity to providers like AWS.

For how long have I used the solution?

We have been using Hitachi NAS for about ten years.

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What do I think about the stability of the solution?

The stability is great.

What do I think about the scalability of the solution?

Hitachi NAS is for enterprise-level organizations but the standard varies across the world. It is easy to scale but in Sri Lanka, you will have 10,000 or 20,000 users, maximum.

How are customer service and support?

Hitachi's technical support is good.

Which solution did I use previously and why did I switch?

I have used solutions by Dell EMC and they are easier to use. EMC also has cloud-connectivity built-in.

How was the initial setup?

I would say that the initial setup is of medium complexity. It is not as easy as these "on the fly" solutions but it is not that much harder, either.

The length of time required for deployment depends on the customer, their requirements, and their environment. It may take a couple of days to complete.

What about the implementation team?

We have an in-house team that does the implementation and deployment for our customers.

Maintenance is not done by us or the customer, but rather the partner. It involves installing updates and things like that.

What's my experience with pricing, setup cost, and licensing?

This solution is not suitable for SMB because the price is more expensive. Costs are based on the features and it is a considerable amount. It really depends on the needs of the client.

What other advice do I have?

My advice for anybody who is implementing this solution is to get support for the process. It's not a customer-implementable solution if you don't have a Hitachi-certified engineer.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1253394 - PeerSpot reviewer
Solutions Architect at a tech services company with 1,001-5,000 employees
Real User
Good pricing and works well, but it is old-fashioned and should be replaced with something new
Pros and Cons
  • "The pricing of this solution is good, which is an advantage that positions this product well."
  • "I do not like Hitachi NAS because it's an old-school NAS solution, compared to the other, newer-type solutions such as Isilon from Dell or Qumulo."

What is our primary use case?

I am working for a reseller and this is one of the solutions that I have experience in dealing with. This is a NAS gateway solution that provides access to storage that is externally attached.

What is most valuable?

The pricing of this solution is good, which is an advantage that positions this product well.

What needs improvement?

I do not like Hitachi NAS because it's an old-school NAS solution, compared to the other, newer-type solutions such as Isilon from Dell or Qumulo. It is an old-school gateway NAS solution, so for me, it is not good.

For how long have I used the solution?

I have been familiar with Hitachi NAS for about two years.

Which solution did I use previously and why did I switch?

I have experience with several NAS solutions including those by HP, Dell, NetApp, and Hitachi.

What's my experience with pricing, setup cost, and licensing?

This solution is priced well and there are no costs in addition to the standard licensing fees.

What other advice do I have?

It is not possible to improve upon this solution. Rather, they should just create a new product to completely replace this one.

Overall, this is a good product for what it is, but it is old-school. I would completely renew the product. It works nicely, but I would not recommend it for the same reason that people don't buy old-fashioned clothes.

I would rate this solution a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
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it_user225426 - PeerSpot reviewer
Storage Solutions Consultant at a insurance company with 501-1,000 employees
Vendor
Some bugs cause issues but I love the ASIC architecture behind it.

What is most valuable?

  • Performance
  • Replication
  • You can use any type of storage as a backend
  • Mixed NFS/CIFS file services

How has it helped my organization?

  • Higher performance
  • File-server consolidation
  • Ability to create a mixed NFS/CIFS (Samba style) file services solution

What needs improvement?

  • Better QA
  • Reporting
  • Better quota management
  • Ability to backup with all snapshots included.
  • Ability to snapshot a file system in the DR site while replicating with JetMirror
  • Better documentation
  • Better community

For how long have I used the solution?

I've used it for two to three years.

What was my experience with deployment of the solution?

It had some ridiculous bugs during deployment.

What do I think about the stability of the solution?

We have had two stability issues:

  • We had a bad software version that used to randomly crash both nodes in a cluster
  • File system corruption after activating in DR site

What do I think about the scalability of the solution?

No issues yet.

How are customer service and technical support?

Customer Service:

It's at a fair level but has bad documentation.

Technical Support:

It's fair.

Which solution did I use previously and why did I switch?

I previously used Netapp's solution, but this was for a different customer.

How was the initial setup?

It’s relatively easy to setup and install.

What about the implementation team?

We used a mix of a vendor team along with an in-house team. The vendor team was good.

What was our ROI?

We got the equipment via a large storage accusation for almost free so no ROI was needed.

Which other solutions did I evaluate?

No, not for this particular customer.

What other advice do I have?

Some bugs cause issues but I love the ASIC architecture behind it. I actually uncovered some hidden ASICs in the hardware. Version 8 features didn’t include in-line de-duplication (it uses an ASIC) which was later uncovered in version 10 or so. It’s nice to find out about added functionality with version upgrades at no extra cost with as little to no performance degradation using this ASIC.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Scott Neto - PeerSpot reviewer
Pre-Sales Analyst at Drive A Informática
Reseller
Has good technical support but pricing is expensive
Pros and Cons
  • "Hitachi NAS Platform is very stable."
  • "Hitachi NAS Platform is expensive."

What needs improvement?

Hitachi NAS Platform is expensive. 

For how long have I used the solution?

I have been working with the solution for five years. 

What do I think about the stability of the solution?

Hitachi NAS Platform is very stable. 

What do I think about the scalability of the solution?

The product is scalable. 

How are customer service and support?

The solution's technical support is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

Hitachi NAS Platform's initial set up is not complex. 

What's my experience with pricing, setup cost, and licensing?

I would rate the solution's pricing six to seven out of ten. 

What other advice do I have?

I would rate the Hitachi NAS Platform a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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