Service and Support
Many find Amazon EC2's support quick and customer-friendly, especially with premium packages. Email responses are usually prompt within 24 hours. While the framework and documentation assist users effectively, integration guidance could improve. High ratings and positive experiences are common, though some criticize high costs and generic initial responses in enterprise support. Many users haven't required assistance, attributing stability and comprehensive documentation to minimal technical issues.
Deployment
Users found Amazon EC2's initial setup mostly straightforward, with a few complexities. Graphical interfaces simplify the process, but scripting practices like CloudFormation enhance efficiency. Experienced users find starting instances easy, yet non-technical individuals face challenges, requiring understanding of AWS infrastructure. Quick deployments ranged from a few minutes to hours, with some opting for automation. Proper setup demands planning and familiarity, influencing setup time and ease. Successful implementation often relies on knowledgeable team members.
Scalability
Amazon EC2 offers impressive scalability, praised for its horizontal and vertical scaling capabilities. Users appreciate its on-demand flexibility and the ability to auto-scale. Some face challenges with instance type changes, but the platform supports large user bases, accommodating thousands efficiently. The capacity to handle increased traffic smoothly, alongside resource optimization, makes EC2 a preferred choice for many organizations seeking scalable cloud solutions. Office networks find its scalability features particularly beneficial.
Stability
Amazon EC2 is described as highly stable by users who highlight its reliability, though some mention occasional instability due to degraded performance or downtime. Instances perform best when adhering to AWS best practices, such as using multiple availability zones and resource scaling mechanisms. Users appreciate features like CloudWatch and disaster recovery for addressing potential issues, noting its architecture and robust infrastructure as contributing to consistent performance across various environments and deployments. Ratings generally reflect strong satisfaction.