PeerSpot’s popular crowdsourced user review platform helps technology decision-makers worldwide to better collaborate with peers and other independent technical experts to provide advice, share knowledge and expertise without vendor bias.
Our users have ranked numerous popular solutions according to their valuable features, and have also made suggestions on where they see room for improvement.
You can read user reviews and see rankings for top Secure Web Gateways (SWG) Tools to help you decide which solution offers the best features for you and your organization.
#1 Cisco Umbrella
The number one ranked Secure Web Gateway tool according to PeerSpot users is Cisco Umbrella.
Valued Features: Differentiation and Functionality
Ravi V., Senior Network Engineer at Saffron Networks Pvt Ltd., shares, "There is much differentiation within the licensing so if anyone wants DNS security from the DNS security log, we are there already, and if anyone wants to go to a secure internet gateway, that is also available. We can get the integrated cloud DLP license keys. That is a good benefit with Cisco Umbrella. You can get a complete solution in a single licensing."
Samuel E., Network Architect at Signal Alliance, relates, “I like the original functionality, which allows for providing secure DNS services. To define that, one's users can be on-net or off-net. This can be either in one's office or a remote location. This is the functionality that I find to be most prevalent in the area.“
Suggested Improvement: Better Integration
One user, who is a Solutions Architect at a tech services company, suggests, "One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella. Sometimes when you want to use technology, such as Always On VPN, it will not work. There are some looming issues as one type of technology starts to crossover with Umbrella. That is the challenge and Umbrella should find a way to be more compatible with some of the endpoint response solutions that are coming out on the market."
#2 Zscaler Internet Access
PeerSpot users rank Zscaler Internet Access as the number two Secure Web Gateway tool.
Valued Feature: Saves Time
A PeerSpot user who is a Service Manager at a construction company tells us, “Zscaler has helped to reduce the time we spend managing security policies. That is very important to us. A lot of the features it has are AI-based decision-making. The AI helps out in minimizing the time to do that analysis. And that also helps in reducing the burden of someone actually having to do things manually.”
Elvin C., Server Administration / Security Officer at a manufacturing company, agrees, “We are not managing all the backend infrastructure and that saves 10 to 15 percent of our time in terms of productivity. It has also reduced the time we spend managing security policies. That's very important because it means that our engineer can spend time focusing on other business activities. The solution is saving 15 to 20 percent of our engineer's time, per day.
Suggested Improvement: Out-of-Box Options
Owen N., Security Architect at Claro Enterprise Solutions suggests, "An improvement would be if they could provide an out-of-the-box experience, like 20 to 30 features all ready to go. In comparison, LogRhythm offers out-of-the-box features. With Zscaler Internet Access, there is firewall IPS, multiple security services, filtering, DLP, and CASB browser isolation. These are things that all users are going to be using. However, when an administrator or architect would start building this, they would definitely need to engage professional services to help clients do it."
#3 TitanHQ WebTitan
The number three ranked Secure Web Gateway tool according to PeerSpot user reviews is TitanHQ WebTitan.
Valued Feature: Blocking/Blacklisting Websites
Michael G., President at PJM Digital Design, says, “We primarily use this solution for filtering. It handles whitelisting and blacklisting URLs and websites that the client machines can go to. Using this solution has helped to boost productivity in the company. For example, it has prevented people from watching basketball. It has also prevented people from going to Amazon and shopping. Overall, it has boosted productivity by blocking users from going to unwanted sites during the business day.”
Mark P., Endpoint Management Engineer at the State of Idaho agrees: “WebTitan has helped reduce costs associated with web filtering because it is less expensive than an appliance. We get immediate value from the solution. Reports from the admin console reveal both blocked and allowed sites. WebTitan negates the need for a proctor monitoring patients with regard to web filtering.
Suggested Improvement: Security can be a bit too restrictive
A user who is an Infrastructure / Database Lead at a healthcare company relates, "For security, it's very restrictive. For us, it blocks a lot, even too much, so we have had to create exceptions. A new implementation takes a bit of time to train it up, to put in all the exclusions, but once you have that done, it's just a matter of adding things as they come up."
#4 Forcepoint Secure Web Gateway
PeerSpot users have ranked Forcepoint Secure Web Gateway the number four Secure Web Gateway tool.
Valued Feature: Block Sites By Category
Amgad Y., Security Team Leader at Infort, remarks, “The most valuable feature is the ability to allow or block sites by category. This solution allows us to control web usage to ensure that our employees use the internet for business research only. It also monitors all employees' traffic, so it gives alerts for searches and can block any websites not allowed by company policies. This means the company can ensure our employees make the best use of their time and get the most value from the internet itself.”
Suggested Improvement: Better filtering for Android and iOS
A PeerSpot user who is a Group IT Infrastructure Manager at a manufacturing company shares, "It has a problem with tablets and the iPhone. It's not filtering on these platforms. It filters on Windows but not iOS or Android."
