VICIbox & VICIdial for AWS EC2 provides a comprehensive contact center management system optimized for cloud deployment, capable of handling complex communication needs with efficiency.
This platform is designed to enhance call center operations by leveraging AWS EC2's powerful cloud computing features, offering robust performance and scalability tailored for large-scale use. It integrates seamlessly with diverse business workflows, delivering high reliability and flexibility. With VICIbox & VICIdial, businesses can automate and streamline their communication process effectively, ensuring improved customer engagement and operational efficiency.
What are the key features?VICIbox & VICIdial for AWS EC2 is widely used in industries like telecommunications and customer service. Call centers utilize its advanced features for handling high volumes of inbound and outbound calls efficiently. In finance, it's implemented for secure and compliant client communication. The system's adaptability makes it suitable for varied sectors aiming to enhance their client interaction strategies.
| Author info | Rating | Review Summary |
|---|---|---|
| Support engineer at a tech vendor with 5,001-10,000 employees | 4.0 | <p>I've used VICIbox & VICIdial for AWS EC2 to set up a small contact center, and found it efficient, simple to deploy, and stable, though I'd like better reporting features and an improved UI for easier dial-in access.</p> |
| Deputy Technical Specialist at a media company with 10,001+ employees | 4.0 | <p>I've used VICIbox & VICIdial on AWS EC2 mainly for backend server use and firewall configuration, finding it scalable and stable, though I find the portal visualization complex compared to Azure's more centralized interface.</p> |
