Badges
210 Points
Top 5
User Activity
3 months ago
Contributed a review of Dell PowerScale (Isilon): Long-term file storage has supported thousands of users with fast access and minimal upkeep
Projects
3 months ago
CDW: • Created the Datacenter Analysis and AnalyticsCDW:
• Created the Datacenter Analysis and Analytics practice, to identify end to end data center health.
• Travelled 38 weeks a year to client sites for Installs, Sales calls and Data Center analysis presentations.
3 months ago
EMC GrabCreated the EMC-grab tool to collect EMC storage related host logs for multiple platforms. Identified code bugs in Solaris disk driver and worked with Sun Microsystems engineering to fix the code affecting thousands of customers. • Authored over 600 Knowledge base articles…
3 months ago
Data RecoveryRecovered 90TB of data lost during an EMC Professional Services data migration for a large WWW search engine. • Identified and resolved an EMC issue for a large credit card company, where the linux servers, after a power-outage lost all fiber channel paths and disks. •…
3 months ago
Change Control UpdateUpdated the change control process from 3 weeks for a storage change to be approved to 10 minutes. • Increased team productivity by creating scripts
Product Leaderboard Rank
Dell PowerScale (Isilon) (4th)
Currently Researching
Experience
Other Skills
Advanced troubleshooting and problem-solving, Storage, Network and System administration, CRM and ticketing systems (e.g., Salesforce,
ZenDesk, Jira, FreshDesk),
Technical documentation and knowledge base management, Software and hardware diagnostics, Effective communication, Leadership and team management, Analytical thinking, Customer empathy and relationship management, Time management and prioritization, Multiple Industry Storage and O/S Certifications, CompTIA Network+ CertificationsReviews
3 months ago
Dell PowerScale (Isilon)
About me
Results-driven technical support professional with a proven track record in resolving customer issues and escalations by leveraging internal and external resources.
Expertise in troubleshooting complex, multi-platform systems and environments, including hardware and software products.
Skilled in triaging and escalating technical issues to appropriate engineering teams.
Advanced knowledge of operating systems (Solaris, Linux, Windows, VMware), LANs, WANs, and storage area networks. Proficient in troubleshooting Fibre Channel, Ethernet, IP, iSCSI, and SAN technologies.
Experienced in VMware and Oracle environments, with strong subject matter expertise in AIX, Linux, VMware virtualization, Windows, hypervisors, and enterprise server architecture (CPU, chipset, memory).
Known for a high level of professionalism, exceptional communication skills, and the ability to interact with senior leadership and executives effectively.
Interesting Projects and Accomplishments
3 months ago
3 months ago
3 months ago
