When enterprise infrastructure breaks at scale, I'm the person teams call to figure out why — and fix it for good.
I'm a Technical Account Manager and Senior Support Engineer specializing in enterprise storage, distributed systems, and large-scale data infrastructure. My work sits at the intersection of deep technical problem-solving and customer outcomes: I don't just resolve incidents, I eliminate the conditions that cause them.
My background spans Fortune 500, Federal, and global enterprises across storage platforms (Dell PowerScale, Qumulo, DDN/Tintri, Vast, ZFS), distributed systems (Cassandra, HBase, Hadoop, Redis), and cloud environments (AWS, VMware). I've led L3 escalation teams, built out support labs, and partnered directly with Engineering and Product to turn field problems into permanent fixes.
A few things that reflect how I work:
Recovered 90TB of customer data after a failed migration — zero data loss.
Reduced IBM's change-control cycle from 14 days to 10 minutes through process redesign.
Identified critical code defects in OS and vendor systems that affected enterprise deployments at scale.
Authored 1,000+ knowledgebase articles — built institutional knowledge that outlasts any single incident.
I bring technical depth, clear communication, and a bias toward long-term customer health over short-term ticket closure.
If you're looking for a TAM or senior technical partner who can operate at the L3 level, navigate complex enterprise environments, and turn escalations into retained accounts — let's connect.
Superna, Cloudian, Komprise, Western Digital, Tintri, DDN, CDW, IBM Global Services, Accenture, EMC, Veritas.
