Results-driven technical support professional with a proven track record in resolving customer issues and escalations by leveraging internal and external resources.
Expertise in troubleshooting complex, multi-platform systems and environments, including hardware and software products.
Skilled in triaging and escalating technical issues to appropriate engineering teams.
Advanced knowledge of operating systems (Solaris, Linux, Windows, VMware), LANs, WANs, and storage area networks. Proficient in troubleshooting Fibre Channel, Ethernet, IP, iSCSI, and SAN technologies.
Experienced in VMware and Oracle environments, with strong subject matter expertise in AIX, Linux, VMware virtualization, Windows, hypervisors, and enterprise server architecture (CPU, chipset, memory).
Known for a high level of professionalism, exceptional communication skills, and the ability to interact with senior leadership and executives effectively.
Superna, Cloudian, Komprise, Western Digital, Tintri, DDN, CDW, IBM Global Services, Accenture, EMC, Veritas.
